ComplaintsforDedicated Senior Medical Center
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I tried to file complaint over a month ago. But every time I called I got a voicemail. They tried to call back, but Im on medications during the day that make me sleep.My complaint. I have asked for bloodwork to be tested for inflammatory sedation rate but it never gets done. Even though only the basic bloodwork is done, I never receive a call telling me the results. I have to always ask on my next visit. I have also been waiting a month for an acupuncture appointment, I havent even been scheduled yet.But today was the icing on the cake. My partner who was told by a Cardiologist at Dedicated that her heart was only working at under half off its capacity. Yet we had to wait 6 weeks for an appointment. Once we saw the cardiologist he told her we need to schedule a stress test. We had to wait a month for the appointment. We missed a call the day before test, so when we turned up on the scheduled day they said you didnt answer you call so you need to reschedule. We did that and today was the appointment. We turned up at 0730 as requested. After waiting 30 minutes we was told that the person who did the tests had not arrived at work yet and it wouldnt be long. 45 minutes later we are still sitting there. Nobody had come to talk to us or called us to the desk to explain what was going on. We went up to the desk and was told they were still not there, so we would have to reschedule and there was nothing available until July. ******* who is supposed to be the manager was as much use as a chocolate fire guard. He had no answers and no apologies. We have been waiting for this test for months. This is not a threat but a promise, if anything happens to my partner in relations to her heart while wait another 10 weeks for the next available stress test, I will hold dedicated care responsible. I am copying this complaint to my Aunt who is an attorney. I dont want to hear your babbling excuses anymore. I wished we had stayed at our old doctors. ??Business response
05/17/2024
We call with bloodwork results if anything is abnormal but generally discuss lab results at next *** visit. The *** did request that the patient receive acupuncture. I am not sure why it was not scheduled, but I have personally requested the team to get him scheduled. Due to having to order and pay for specific supplies for stress test, we have to confirm pts the day before the appointment. In regards to the additional appointment that they showed up for that was cancelled, it was cancelled by the vendor. They did not end up having the staff to perform that day. We did not find out until the morning of after clinic had already started. The partner was being rescheduled for the make up day the vendor provided for 5/24/24.
***********************, MHA
Center Executive Director,
Largo | *******
Mobile : ************
Dedicated Senior Medical Center
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.