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Find a Location

Premium Health Care LLC has 1 locations, listed below.

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    Business ProfileforPremium Health Care LLC

    Medical Doctor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2400 SW 69th Ave, Miami, FL 33155
    BBB File Opened:
    12/22/2023
    Business Management
    • Keila Hoover, Manager
    Contact Information

    Principal

    • Keila Hoover, Manager

    Customer Contact

    • Keila Hoover, Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Today I've had Two major issues:1- Four patients are given same exact time appointment 8am.My appointment was at 8am on Sat.I waited till 840, no one calls **** talk to the manager asking her I am supposed to be the 1st patient as 8am on Sat, unless someone scheduled before you open at 7 or 730. She said no unfortunately there are 3 patients ahead of you. I asked all at 8?She said yes.So she confirmed when I asked her that you take many appointments at the same time, she said yes!!!2-No receipt provided.Same manager, refused to give me a real copy of my receipt. She gave me a photocopy on an A4 paper of it not mentioning what it is for. I insisted to have a real copy of my receipt, she refused.she kept giving me a photocopies on A4s with half of my name shown.At the end, when I inisted, she gave me another A4 paper photocopy, mentionning what it is for and stamped on the bottom. I requested to stamp it on the receipt photocopy. So they do not give people receipts of what they pay for!She writes on the receipts "*****", when I asked the name of her manager, the receiptionist gave me the business card of **************************** she is writing on behalf of somebody else's name or the receiptionist is lying.The receiptionist gave me a business card name ************************* as the manager above the manager. With an email that blocks senders. The email is: [email protected] tried to call the phone nbr on the card no answer.That is not acceptable that they make fun of people like that.Many appointments at the same time and no receipts for customers.Because it is a waiste of people's time and no reliability of what people are paying for.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Aileen A

    1 star

    05/06/2024

    This place is an absolute joke. I have no clue how they stay in business. They were quick to get me in with an appt. but after that, not 1 person has called me. I have called several times and have left several mesages and still no call back. All I need is someone to review my blood work. The place looks like a factory. Pretty sure they are not trained because everyone that answers the phone is clueless and can't wait to get me off the phone so they bounce me around until I get tired of holding and then repeat the next day. This place needs to be shut down. They are playing with peoples health!

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