ComplaintsforExcel Impact LLC

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out to affordablehealthplans.org on June 10, 2024. I have received numerous phone calls because they gave my info to all sorts of health insurance companies. I'm tired of all the phone calls.I don't want to receive calls or messages from them anymore.

  

  Business response

  06/27/2024

  Dear *************************,
  
  I am writing to address your recent complaint regarding the phone calls you have been receiving subsequent to your contact with affordablehealthplans.org on June 10, 2024. Please accept our sincere apologies for any inconvenience caused.
  
  Upon reviewing your case, we understand the frustration caused by the unwanted phone calls from various health insurance companies. We take consumer privacy very seriously, and it is never our intention to inconvenience you with unsolicited communications.
  
  To resolve this matter promptly, we have taken immediate action to ensure that your contact information is removed from our distribution lists and shared with any affiliated health insurance providers. Additionally, we have implemented additional measures to prevent such occurrences in the future. Please rest assured that you will no longer receive any calls or messages from affordablehealthplans.org or any associated parties. Your preferences regarding communication have been duly noted and respected. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly at *************************************
  
  Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to address your concerns.
  Sincerely,

  Excel Compliance Team

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As soon as I put my information in at affordable health plans.org, I began receiving calls, 24 - many of them from *** who I just called to get the name of the company calling me. She said national health insurance enrollment. . They called from many different numbers. As soon as I blocked it, theyd call from another number. Some of the numbers also said healthcare *** was actually laughing when I picked up the phone on her repeat calls. Calling me knowing I didnt want anything, that I thought I was looking into government programs.I got another call this morning and I told him I was calling the Better Business Bureau that they were predatory and harassing. I then called the last number that *** called me from and got *** on the phone and she gave me the name of the company that is not the correct name of the company. I am sure it doesnt come up anywhere in conclusion they are extremely predatory and harassing. I did NOT pay them 5. But the form wouldnt accept 0.

  

  Business response

  06/10/2024

  Dear *****,
  I hope this message finds you well.
  I sincerely apologize for the inconvenience you have experienced due to receiving unwanted phone calls. Please be assured that I have added both your phone number and email address to our internal unsubscribe lists. Additionally, I have requested our team to inform all our partners to do the same.
  

  Should you continue to receive any unwanted calls in the coming days, please do not hesitate to let me know. Your satisfaction is important to us, and we are committed to resolving this issue promptly.
  Thank you for your understanding and patience.
  Best regards,
  *******************, Excel Impact.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have received numerous phone calls because they gave my info to all sorts of health insurance companies. I'm tired of all the phone calls.

  

  Business response

  05/31/2024

  Dear ******,
  

  I hope this message finds you well.
  

  I sincerely apologize for the inconvenience you have experienced due to receiving unwanted phone calls. Please be assured that I have added both your phone number and email address to our internal unsubscribe lists. Additionally, I have requested our team to inform all our partners to do the same.
  Should you continue to receive any unwanted calls in the coming days, please do not hesitate to let me know. Your satisfaction is important to us, and we are committed to resolving this issue promptly.
  

  Thank you for your understanding and patience.
  

  Best regards, 

  ******************* @ Excel Impact

  
  

  Customer response

  06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I reached out to affordablehealthplans.org is privately owned and operated by Excel Impact, LLC. Invitations for applications for insurance on affordablehealthplans.org are made through Flex Rates, LLC, a subsidiary of Excel Impact, only where licensed and appointed. Submission of your information constitutes permission for an agent to contact you with additional information about the cost and coverage details of health plans, they themselves never make contact with me but sold off my contact information Which in return sold my name and phone number off to at least ******************************************************************************* from Friday 04/12/2024 at 5:00 pm when I made contact to Today Monday 04/15/2024 per some of the agents that I spoke to and my background in marketing we realized that this company sold off my information to the open market for many different companies started calling me some up to 9xs in a row to offer service due to me making contact with affordablehealthplans.org is not an insurance company but a marketing company under Excel Impact, ********** Rates, LLC now I am being harassed many times on the hour and no each agent said they can only close my lead on their end which means until I answer every call and explain to them to close my lead these calls will not stop and it harassment I never signed up for my even making contact with this false company. I do not want to be reached by one more person this company sold my information to or I intend to move forward with this matter legally as I deserve piece of mind and not a day full of sales calls I did not initiate but got throw into by falsely advertising services when they are only in fact collecting information to sell off as leads to others and not a health insurance company at all.

  

  Business response

  04/24/2024

  Dear ***********************,
  
  We appreciate you bringing your concerns to our attention regarding your recent experience with AffordableHealthPlans.org, a website operated by Excel Impact, LLC. We sincerely apologize for any inconvenience or frustration you have experienced as a result of our services.
  
  Upon receiving your complaint, we conducted a thorough investigation into the matter. We have confirmed that your information was indeed shared with multiple third-party partners for marketing purposes, and we understand the distress caused by the subsequent influx of calls. We want to assure you that we take allegations of unauthorized data sharing and harassment very seriously. As part of our commitment to protecting consumer privacy, we have taken the following actions:
  
  1. Addition to Internal Do Not Call List: We have promptly added your phone number to our internal do not call list to prevent any further calls from our end.
  2. Partner Communication: We have reached out to every partner with whom your data was shared to ensure that they expedite the process of adding you to their do not call lists as well.
  3. Investigation and Improvement: We are conducting a comprehensive review of our data management processes and partner agreements to prevent similar incidents in the future and to ensure compliance with relevant regulations.
  We understand the frustration caused by the continued receipt of unsolicited calls despite your efforts to opt out.
  
  Regarding your assertion that you provided consent on our website, we have reviewed the video playback of your lead submission and can confirm that consent was indeed provided. However, we acknowledge that our responsibility extends beyond obtaining consent to ensuring that consumer data is handled responsibly and in accordance with their preferences.
  
  Once again, we sincerely apologize for the inconvenience and distress caused by this situation. We value your feedback and are committed to resolving this matter to your satisfaction. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly at *************************************.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Excel Compliance Team

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 3rd, 2024, I stumbled upon **************************************. I agreed to receiving a quote on health insurance. Soon, some woman who introduced herself as ****** called me. She said she was calling from QuoteWizard or something like that and that the call is recorded and told me I requested a quote. I said I did, and she said she'll look for an agent (wasn't she supposed to be the agent?) and then told me none were available and hung up. She called me at the exact same time the website said someone was calling me.Her voice sounded tense. I'm sure she is aware that her employer is unethical in their business practices.Once she hung up, spam calls started blowing up my phone. This should be illegal and actually is illegal in Europe, probably in some of the States too.I went back to the website to try to get myself out of this, and, lo and behold, in order to complete the "DO NOT CALL" request, they say I need to verify identity through an email they claim to send to my address. I have requested it 3 times already and still no email. They have a "DO NOT SELL MY DATA" request too, but in order to complete the form, I would have to give out all sorts of personal information such as my address, and I do not trust these people to even try to do what they claim to do. I am disappointed that I fell for this scam, especially at a time when I am desperately trying to get health insurance. I have enough problems.

  

  Business response

  04/05/2024

  Dear *********,

  
  Thank you for reaching out to us regarding your recent experience with AffordableHealthPlans.org. We are truly sorry to hear about the difficulties you encountered, and we appreciate the opportunity to address your concerns.
  

  First and foremost, we want to clarify that AffordableHealthPlans.org is a website owned and operated by Excel Impact. We take allegations of unethical business practices very seriously, and we want to assure you that we are committed to upholding the highest standards of integrity and professionalism in all of our operations. Upon receiving your complaint, we initiated an investigation into the issues you raised. It is concerning to hear about your encounter with the individual who identified herself as ****** and claimed to be calling from QuoteWizard. This behavior does not align with our company values, and we will take appropriate action to address it.

  Regarding your attempts to opt out of further communications, we apologize for any inconvenience you experienced. We understand the frustration caused by unwanted calls and the difficulty in navigating the opt-out process. Rest assured, we have processed your "Do Not Call" (DNC) request, and we are working to ensure that your preferences are honored. In addition, we have taken note of your concerns about the "DO NOT SELL MY DATA" request form. We understand your hesitation to provide personal information, and we want to reassure you that your privacy and security are of utmost importance to us. If you prefer not to complete the form, please let us know, and we will explore alternative options to address your request.

  We sincerely apologize for any inconvenience or distress this situation may have caused you, especially during a time when you are seeking health insurance. We are committed to rectifying the situation and restoring your trust in our services. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly. Your satisfaction is our priority, and we are here to help in any way we can.

  Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve this issue.
  

  Sincerely,

  Excel Compliance Team

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 19th, I was shopping for health insurance. I had clicked on their ad on ****** ************************ and it mentioned that if I fill out the form, I would receive a health care quote. However, they proceeded to collect nearly all the information they could from me and when the form completed, there was no quote.Not even a couple seconds after finishing the form, I started receiving texts and phone calls. Throughout the day yesterday and already today, I am still receiving spam phone calls from the me simply inputting my information into their form. I have probably received over 30+ phone calls which is incredibly disruptive and completely slimy.On their website for affordable health care, they include links to "remove your data", "stop phone calls" and to "Do Not Contact". I filled out all of those inquiries, some even twice and confirmed my email in their system. The system is directly tied to Excel Impact LLC, even using their URL.I had thought this would end the calls, however they continue on.It is obvious at this point that Excel Impact collected my personal data and sold it to telemarketing companies instantly. And after asking them to delete my data, do not contact me and to remove my phone from their call list, they ignored those request and continue to spam my phone with calls from their 3rd party providers that they sold my data too.It honestly feels like this should be ILLEGAL to say the least. I can't even use my phone or trust any call I get anymore because they have sold my data and disregarded my attempts to have my data deleted and myself removed from their call list.To add, I even email their Data Protection Officer to resolve this and he has not responded back.If this is not resolved, the next step is a lawsuit and I already did some research and confirmed they have been sued for this exact thing before. They are not a reputable business and in the interest of the public, should be reprimanded to say the least.Thank you,***********************

  

  Business response

  03/21/2024

  Dear **************,
  We appreciate you taking the time to bring your concerns to our attention regarding your recent experience with ********************** and Excel Impact LLC. We sincerely apologize for the inconvenience and frustration you have experienced as a result of our services.
  

  First and foremost, please accept our apologies for any misleading information provided during your interaction with **********************. We understand the importance of transparency and accuracy in our advertising and will take immediate steps to rectify any discrepancies.
  

  Regarding the unauthorized use of your personal information and the subsequent influx of unsolicited calls, we deeply regret any discomfort or inconvenience this has caused you. Excel Impact LLC is committed to upholding the highest standards of data privacy and security, and we take allegations of data misuse very seriously.
  

  Upon investigating your complaint, we have taken the following actions:

  - We have suspended all further sharing of your personal information with any third-party telemarketing companies.
  - Your data has been promptly removed from our system, and we have initiated a thorough review of our data management processes to prevent similar incidents in the future.
  - We have updated our website and internal procedures to ensure clearer communication regarding data removal requests and opt-out options.
  

  We understand that these measures may not fully alleviate the impact of the unsolicited calls you have received, but we are committed to resolving this matter to the best of our ability.
  

  Additionally, we apologize for the lack of response from our Data Protection Officer. We are investigating this issue internally to ensure that all customer inquiries are addressed promptly and efficiently.
  Please rest assured that we take your feedback seriously and are fully committed to resolving this matter to your satisfaction. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly at *************************************.
  

  Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback is invaluable as we strive to improve our services and maintain the trust of our customers.
  

  Sincerely,
  Excel Compliance Team

  Customer response

  03/22/2024

   
  Complaint: 21459647
  
  I am rejecting this response because:
  

  I am still receiving phone calls at this very minute. In fact, the calls started again at 8:05am today. This entire process has been highly disruptive to my life. It has taken hours out of my day to submit these request to remove my information, resubmit my information to the national do not call registry, submit a BBB compliant, follow up with the BBB complaint, to have to go through every single call that comes in on my phone and block them, to have to delete the voicemails in my mailbox multiple times a day because they fill it up until it almost reaches capacity and the mental burden of knowing that my phone is likely going to be spammed for who knows how long now. I run a small business and I serve clients all across my state and the U.S and now I don't know whether the person calling me is potential customer or another one of your healthcare scam leads the you sold my data too. This entire week has been nothing short of agony and the physical burden and mental burden you have placed me under is criminal.

  I would still like two items to be addressed:

  1) I want you to have to do the leg work of contacting every single provider you sold my data too and have them remove me from their future calls. I do not wish to receive ANY MORE phone calls. You created this mess, you need to clean it up.

  2) I want some form of compensation for not only the hours out of my work day that you have wasted this week trying to clean this mess up, but the missed opportunity and the nuisance you have created in my life from one simple form request. I value my time as a small business owner and I can't create more nor can I go back and get my time back. Your company has profited off of my data and in turn took profit from me as a small business owner. I want some form of compensation for this unnecessary intrusion into my life.

  Please respond with how you will manage those two final requests.

  Sincerely,
  
  ***********************

  Customer response

  04/02/2024

  It is honestly disgusting what Excel Impact is able to get away with and on top of that disgusting that your organization is well aware of this unethical behavior yet, you still have given them an A+ rating. It just goes to show how unreliable and what a complete sham the BBB is.

  Excel Impact has 24 complaints on just BBB, the most I have ever seen a company listed on BBB have. It honestly makes no sense to still give them an A+ rating. Clearly they are paying for this rating, otherwise their less than 1 star rating would be enough to give them a D+ rating at best.

  In all of my life, I looked at the BBB is being a reputable measure of a companies standing, but after this ordeal, its clear the BBB is nothing more than a for profit PR firm for terrible companies. Truly mind blowing experience with your company. I have lost all respect and trust I had in your organization. And as an organization that is supposed to be there to provide reassurance to consumers, this says a lot.

  Best,

  ******

  

  Business response

  04/03/2024

  We believe this customer may be reaching out to the wrong company. As mentioned in our responses to customer, we have no record of this customer in our systems or call logs. 

  

  Business response

  04/03/2024

  My apologies. I sent this response to the wrong complaint. Will update the correct complaint and consider this one closed

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint does not involve money. Somehow, Excel Impact LLC got my email address and as a result bombards me with dozens of marketing offers from the companies they represent. Is there an email equivalent to DoNotCall lists that I can register with to delete my email address from their data base?

  

  Business response

  02/09/2024

  Dear ****************,
  

  I hope this message finds you well. I wanted to reach out to address the concerns you recently shared with us regarding the influx of marketing offers you've been receiving from Excel Impact LLC.
  

  Firstly, I want to extend my sincerest apologies for any inconvenience this may have caused you. We understand how overwhelming it can be to receive numerous emails that you didn't sign up for, and we truly appreciate you taking the time to bring this matter to our attention.
  

  Upon investigating your complaint, we couldn't find your email address in our systems. However, we do collaborate with third-party partners who may have included your email in their marketing lists. Rest assured, we've taken immediate action by forwarding your request to cease receiving emails to these partners.
  

  To further assist you and ensure that you no longer receive any unwanted emails on behalf of Excel Impact, we kindly ask that you reach out to us directly at ************************************** If you could forward us the emails you've been receiving, we'll work closely with our partners to ensure your email address is promptly removed from their databases.
  

  Your satisfaction is of utmost importance to us, and we are committed to resolving this issue swiftly and effectively. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We're here to help.
  

  Thank you once again for bringing this matter to our attention, and we appreciate your patience and understanding as we work to address it.
  

  Warm regards,

  Excel Compliance Team

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 31st, I was attempting to research *************************** for my wife. I requested quotes. Since this morning we have received over 20 calls from leads provided by Excel Impact. No matter what I say or do, I cannot get them to cease calling **. Many of the calls are coming out of ********** from ************ or ***** or *****. If I call those numbers, they are inoperative. When I explain that we now have coverage, they refuse to help or try to further engage in trying to sell us a less expensive or better plan. I see that there are numerous complaints with this company that detail the same problems from others.

  

  Business response

  02/02/2024

  Dear ***********************,
  
  Thank you for reaching out to us regarding your recent experience while researching individual health insurance. We sincerely apologize for any inconvenience caused by the influx of calls you've received, and we appreciate the opportunity to address your concerns.
  
  At Excel Impact, we prioritize the satisfaction and privacy of our customers, and we want to assure you that we take your feedback seriously. Please know that Excel Impact does not directly engage in selling individual insurance policies; rather, we connect customers like you with our trusted partners in the insurance industry.
  
  Upon receiving your complaint, we immediately took steps to address the situation. We have processed your request to be added to our "Do Not Call" (DNC) list and have shared this information with our partners. While this process may take a few days to be fully implemented across all systems, please be assured that we are working diligently to ensure that your preferences are respected and honored.
  
  Regarding the calls you mentioned from the numbers originating in **********, please note that these numbers are not owned by Excel Impact. Nevertheless, we are investigating the matter further to identify the source of these calls and take appropriate action, including potentially removing any partner from our marketplace if they are found to be in violation of our standards.
  
  We understand the frustration caused by unwanted solicitations, especially when you have already secured coverage. It is not our intention to inconvenience you or pressure you into purchasing additional plans. We apologize for any inconvenience caused by the persistence of these calls and assure you that we are taking steps to rectify the situation promptly.
  
  Your satisfaction is important to us, and we want to ensure that your experience with Excel Impact reflects the professionalism and respect that we strive to uphold. If there is anything further we can do to assist you or if you have any additional information that could aid in our investigation, please do not hesitate to contact us directly at *************************************.
  
  Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
  
  Sincerely,
  Excel Compliance Team

  Customer response

  02/02/2024

  In addition to the original complaint, my number was shared by a company called Affordable Health Plans who share this with every insurance broker in ********.  Calling the number listed for Affordable Health Plans *************) only results in being connected to yet another broker.  I am still getting over 15 calls a day from ** brokers.  There does not seem to be a way of stopping the calls.

  Customer response

  02/02/2024

   
  Complaint: 21228195
  
  I am rejecting this response because:

  In addition to the original complaint, my number was shared by a company called Affordable Health Plans who share this with every insurance broker in New York.  Calling the number listed for Affordable Health Plans *************) only results in being connected to yet another broker.  I am still getting over 15 calls a day from ** brokers.  There does not seem to be a way of stopping the calls.
  
  Sincerely,
  
  ***********************

  

  Business response

  02/02/2024

  Thank you for your response and for providing additional details regarding your experience. We sincerely apologize for any confusion or inconvenience caused, and we appreciate the opportunity to address your concerns.
  

  We want to clarify that AffordableHealthPlans.org is indeed a website owned and operated by Excel Impact. The phone numbers listed on the website are provided for consumers who are shopping for insurance. When you interact with the site and request quotes, it connects you with a broker to assist you in finding suitable insurance options. We understand that the frequency of calls can be overwhelming, and we apologize for any frustration this has caused.
  

  Regarding your request to be added to our "Do Not Call" (DNC) list, we have already processed this request. However, if you would like to further ensure that your information is not shared, we encourage you to utilize the following link to our privacy portal:********************************************************************************************************************. This portal allows you to manage your preferences and provides an additional layer of control over how your information is handled.
  

  Regarding the calls you are receiving from brokers in ********, we are committed to investigating this matter further to identify the source of these calls. Your feedback is invaluable to us as we work to improve our services and ensure that our partners adhere to our standards of professionalism and compliance. If you continue to experience any issues or if there is anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is our priority, and we are here to help in any way we can.

  Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve this issue.
  

  Sincerely,

  Excel Compliance Team

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received 26 calls from multiple phone numbers within 2 hours after using this company to look at insurance options. I have answered and said to stop calling and have even blocked a few numbers and they are still able to get through to my phone.

  

  Business response

  12/18/2023

  Dear **********************,
  
  We appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we want to assure you that we have taken immediate action in response to your review. A Do-Not-Call (DNC) directive has been issued to all our partners.
  
  Our company collaborates with third parties who adhere to their own internal practices when reaching out to consumers. It is our firm expectation that DNC requests are handled promptly to prevent unwanted calls to consumers. Any violations of this policy are addressed swiftly.
  
  Continuous improvement of our internal processes is a key focus to ensure that all our partners contribute to a positive consumer experience.
  
  Should you have any further inquiries, please don't hesitate to contact us at **************************************

• Initial Complaint

  12/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  December 14, 2023 $923 ****** care insurance coverage for **** Site appears to be misleading as I have been bombarded with tele-marketing calls since initial encounter.Attempted to send request to delete all of my information but they came back with additional requests that I am skeptical about.Confirmation # is OIA **** **************** number ************ I was attempting to shop for health insurance coverage on a sponsored government site accesshealthCT .com however, the website affordablehealthplans.org popped up which is a private non-government site and thru my own stupidity I continued to provide personal information. Everything except the "url" appeared legit and I continued with the process. Not until after I disconnected with them did it **** on me that I was scammed. When something appears to be too good to be true it is was my thought and I have taken the necessary action steps to hopefully ensure we do not become victims of identity theft.

  

  Business response

  12/18/2023

  Dear ***********************,
  
  Thank you for bringing your concerns to our attention. We understand the importance of your health insurance coverage, and we sincerely apologize for any inconvenience you've experienced.
  
  First and foremost, I want to assure you that AffordableHealthPlans.org does not sell insurance products directly. Our platform serves as a connection point between consumers like you and licensed insurance agents. These agents are equipped to provide assistance and guidance on a variety of insurance options, including both private and public alternatives.
  
  Regarding your attempt to request the deletion of your information, we apologize for any skepticism you may have encountered. Rest assured, we are actively looking into this matter and will take the necessary actions to address your concerns.
  
  Your feedback is invaluable, and we appreciate your vigilance in taking steps to protect your personal information. If you have any further questions or concerns, please don't hesitate to contact us directly at *************************************.
  
  Thank you for bringing this to our attention, and we look forward to resolving these issues promptly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩