16 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Wayne B
5 stars11/15/2023
Our driver, **** and his assistant, ****** were excellent in every way. They arrived on time - after calling 30 minutes in advance -, they reviewed the items to load and went right to work. They were polite, courteous and very hard working and careful with all of our items. They were very respectful and treated us like family. They delivered the items the next day as we discussed and very carefully unloaded our furniture and all boxes . My wife and I couldn't have been more pleased with the service and professionalism of both **** and ******. We will check all items to insure they arrived in good condition and advise if anything is not as expected.Thanks to ***************** for a job well done and will be happy to refer you to anyone that is looking for a reliable moving company . They have made this last move for us a pleasant experience.***** and ********************* Order number U1588271 November 15, 2023Review from Mike R
1 star09/12/2023
Moving APT its subcontract carrier, and their collective employees were horrible. The moving company they used arrived late on the initial pick-up day arriving at 4:30 PM rather than 11 AM. The truck they brought was so small they had to bring in a 2nd vehicle, and then still had to offload some of my goods to make a 3rd trip packing in order to carry all my goods. The employees they brought on day 2 to pack and load were not trained, they were spread out through the house throwing items into boxes without packing material, The only careful packing was with the dishes. They broke my 65" 4k television, they destroyed my wife's stand up jewelry box, they didn't deliver several items that were in the garage. They didn't label boxes carefully, so the delivery team had no idea where items needed to reassemble the bed were and had to use pieces of wood to support the bed. They took 4 days to finishing packing vs the 2 days they originally quoted. I absolutely do NOT recommend Moving APT or Mover *** Lines for your relocation needs.
Moving Apt Inc. Response
10/13/2023
Moving APT is very sorry to hear that the customer was not satisfied with their ********************** company's services. Although claims must normally be filed through the customer's ********************** company, Moving APT reached out to the customer and offered to have the customer's claim processed ourselves as a courtesy in order for us to be able to ensure that the customer was compensated for any issue they feel they experienced. We have processed the customer's request and have reached out to them to confirm their compensation, however unfortunately the customer has been unresponsive. Our offer to assist the customer with this and anything else they need remains open for them, should they get back to us.Review from Libby P
5 stars08/31/2023
MovingAPT did such an amazing job moving my family this past week! Very fast, efficient, and professional! Would definitely use them on all future moves.Review from Nora B
5 stars08/01/2023
We had a positive experience with Moving APT, which sorted out the logistics of hiring a trucking crew but kept in touch with us throughout the process. Everything was handled on our expected and preferred timeline - we were aware that the 3rd party movers would have a grace ****** of three days to show up to get our items and also that they had a longer window to deliver - and we were advised accordingly all through the process. Moving APT was the broker but appeared to maintain a vested interest in our satisfaction with the process.Review from David E
5 stars07/11/2023
The driver and crew were very efficient and hard working. Their time to load us and deliver was incredible. ***** was the driver and was a great leader. ****** and ******* were just great in their handling of our household goods. They were a delight to work with.Review from Christopher P
5 stars06/09/2023
The moving team was prompt and professional, and handled our move with care and consideration. I was worried about a cross country move but everything went smoothly.Review from Gary C
5 stars06/05/2023
This company was absolutely FANTASTIC!!! Excellent communication from the time I booked my move (April for June move) and throughout the entire process. My movers, Keith and Page were SOOO professional. They were very respectful, not only to me, but to my belongings, property, etc. I wouldn’t hesitate one second to hire them again. Not only were their services top notch, so was their pricing. I am beyond satisfied with this company. RELIABLE MOVING SERVICES IS GREAT!!! Thank You Adam, Kerrie, Keith, Page, Tania, Alex, Veeka and anyone else involved that I may have missed. GaryReview from Med M
4 stars05/30/2023
The move went smoothly, my questions before moving day were answered thoroughly. Moving company was decent.Review from Frank R
5 stars05/30/2023
Professional service providers. Quote was generally accurate; fine print charges related to distance from truck to door were added during the move. I would contract Moving APT again!Review from pa g
5 stars03/22/2023
Moving APT did great with my move (~500 mi), some things to note: I would recommend having someone visiting your location for a free inventory report to be done for the best accuracy, when the selected movers are on site, expect the inventory to be tweaked which may be an added cost. The movers were communicative with their ETAs and took care of my stuff. A couple of dings here and there but nothing serious. My stuff arrived within a good window and the movers at delivery were quick. Look up your movers when they are assigned if you have any hesitation.Moving APT was also able to recommend a good car transport service when my original jacked up the price for no reason at the last minute. Their customer service is responsive and helpful.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.