ComplaintsforBraman Honda
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
4/12/22 brought 2015 Honda Accord to Braman Honda (BH) for a valve leak. Service Advisor (SA) was ********************* (AV). Following repair I smelled a heavy oil smell. Left a message for AV, call never returned. 10/5/22 brought vehicle back to BH as oil light came on/off when driving. SA, no name, notified me that I still had the leak and had no oil in my car which could have destroyed engine. Case was given back to AV. I was told it would take 1 hour to diagnose. After 2 hours I was told original repair was handled incorrectly and being fixed "good news to me" - no charge. 5 hours later I had my car back (no communication most of this time as I continued to ask for update). I was told the same technician handled the repair and was promised an oil change. When I asked AV multiple times if I was given an oil change, he kept saying "oil was added", avoiding the question. On 12/8 went back to BH for free oil change I was promised. Case was again given to AV. Upon returning car he never said anything and report listed brake fluid as "ok". Immediately after leaving, car had difficulty starting. 12/21/22 brought car to ***'s club for battery, was told battery not the issue. Brought to BH where SA *********************** (JH) insisted it was battery. 12/21/22 ***'s changed battery after returning from BH. That night car did not start, but after second attempt started and made it home. 12/22/22 returned to BH, JH insisted battery wasn't installed properly (fixed battery), no other inspection done. That night and next morning car delayed starting. 12/23/23 brought car to ************* Honda (RCH) and was advised I had black brake fluid, two additional leaks, and my starter was full of oil and needed replacement. Left 3 messages for Service Manager ******************************* and GM ********************* from BH to report all issues and one week later still no returned calls. Due to BH negligence, lack of inspection, lack of communication I am requesting reimbursement of $1200.23 I paid RCH to fix BH mistakes.Business response
01/13/2023
We are advised that the matter has been resolved to the customers satisfaction.Customer response
01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
11/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We purchased a crankshaft from one of your partnership company. The crankshaft was shipped by *** and delivered to our house. The crankshaft arrived broken in half.***** logistics consulting is refusing to give us back our money or to assume any fault. They stopped answering our calls text and emails. Since you are in partnership with this company please give us our $1,035 US.Business response
12/12/2022
We are advised that the dealership has no record of this customer in its database. In addition, the dealership has no "partnership" and/or relationship with ***** Logistics. If the customer has any further information that *** assist the dealership in locating this transaction, he should call the dealership. Otherwise, he should continue to pursue his claim with ***** Logistic.Initial Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Transaction date: 10/14/22, I leased a car. Deal number: ****** After a few days choosing the best car for me, I decided to go to this dealership to get a car, I told them what car I wanted, a blue civic hatchback sport touring but it were not in stock so they gave me two choices, the first one was exactly the car I wanted but they told me the car will be arriving in +21 days and the other one was to take a cheaper car already produced and it will be arriving in two weeks, so I took the second one, then we made the deal and I paid a deposit of $1000, two weeks went by and I never received a call or anything. Since Oct 25th I was trying to get information about the *** of the car, I sent messages never answered and tried to call sometimes but finally they told me that it probably will arrive in two weeks more, but I needed to call again on Monday to be sure of the date. I called on Monday 31st first to my salesperson ************************* who did not even know who I was, and in a very rude way said that they never said that the car was going to arrive in two weeks, and I have to take it no matter what or I am going to lose my deposit After midday I called again but this time to ***************************** who told me that now they do not have an *** and it is pending. I told them that I cannot wait longer for the car and that I needed my money back, so he said that I am obligated to receive the car, I must wait up to 90 days to receive it, and I cannot have my money back.When you buy or lease something you believe in the salesmen word, and this time they failed to it when they told me that the car was going to be there in two weeks and not only that, days before I went to the dealership I receive calls and texts every single day from them to schedule a visit, then after signing the deal they disappear and the excuse was that they have a lot of customers.I had to go to another dealership because of course I do not want to deal with this people anymore and where I got a better dealBusiness response
11/15/2022
Dealerships around the country continue to deal with significant inventory shortages that cause delays in delivering cars to customers. The dealership apologizes to the customer for any inconvenience related to this worldwide shortage. We are advised that the customer has disputed his credit card charge with his bank and the dealership did not contest that dispute which resulted in the customers funds being returned to his account. The customers deposit has been returned and the matter resolved.Customer response
11/20/2022
Complaint: 18364592
I am rejecting this response because:I have not received anything in my bank account, I called the bank and they told me that they haven't received any answer form the business
Sincerely,
*************************Business response
11/30/2022
We are advised that the customer disputed the $1000 charge to his credit card. The dealership did not object/dispute the customer dispute. Therefore, the customers credit card company will debit the dealership account and return the $1000 to the customers account.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept 15 I went to get my car serviced at this dealer. I was helped by ***** who said had started working there recently. After my car was serviced and I paid and got my car back, they cave me the key back and it looked like it had been stepped over or run over by a car. I immediately mentioned this to the rep and he took a photo. He said he would check the cameras they had back there to see what happened to my key. As a result my key doesn't work because it was split open along with the ring. ***** evaded my calls and messages after this. All I have is a photo of him taking a photo of the key so that he could bring the issue back to the supervisor. I am still waiting on a key replacement. My license plate is ******. **************** Civic Silver 2014 for your referenceBusiness response
08/03/2022
We have been advised that the matter has been resolved to the customers satisfaction.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Transaction date: June 30th, **** I went in to trade my 2017 ****** Sienna awd for a 2022 CRV limited. There were not in stock so they made me place and order for it with a deposit of $1000.00 . I also got to pick the color I wanted which was Sonic grey. Right there and then, ***** in financing told me that the car will be arriving in 3 weeks from the day the order is placed. Two weeks went by, an on July the 14th, ****** calls me to tell me that the production of vehicles are backed up and that the car I ordered was now going to arrive in three months. Then he proceeded to offer me another vehicle, which cost more and was of a color I didnt like. Because he said will be arriving sooner than the car I have originally ordered. I told him, I didnt not want this car he was offering me and since the car I order was going to take so long, I didnt want to proceeded with any transaction whatsoever. Sales manager called me saying they will not refund my money. The only piece of document I have from them is the receipt of the payment I made. They never gave me no other piece of document. I did not drive a car out of their lot. I tried contacting the general Manager ************************************** several times, but he sends me straight to voicemail. I just want them to give me back my money. They failed to their word when they told me the car was going to be here in three weeks and not only that, they tried selling me a car that I couldnt afford and that I never requested.Business response
08/08/2022
We have been advised that the matter has been resolved.Customer response
08/08/2022
Complaint: 17588702
I am rejecting this response because:This matter has not been resolved, they have not contacted me nor given me a refund.
They are lying and have not issue me a refund of the deposit I gave them
Sincerely,
******** Ma KartheBusiness response
08/10/2022
The dealership respectfully disagrees with the customers rebuttal. We are advised that the customer has disputed the credit card transaction for the amount that she is requesting to be refunded. The dealership did not refute the dispute which resulted in the customers charge being credited back to her credit card and fully refunding her for the transaction. If this is not the case, she should contact the dealership and the matter will be further addressed.Initial Complaint
06/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I went to this dealership to sign for a new car, dealership has been in back order and I agreed to wait a month for this vehicle I took out and after waiting a month, I called the dealership to receive and update on the vehicle and they told me I would have to wait 3 months, I gave a deposit of 500$ to order the vehicle and I no longer want to do business with them, and want my deposit back. They refuse to refund me my money.Business response
06/23/2022
we are advised that the matter has been resolved.Initial Complaint
06/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I leased my vehicle at Braman Honda back in October 2019. As my lease end term is approaching I called Honda ********* Services to find out what my options were to buy my lease out. They told me to go to the dealer for refinancing the car. My options are to buy the car in full or to refinance it. To buy it in full is not a possible option for me and I need to refinance it. Braman Honda told me that they have a dealer fee of $3500 on top of what my residual lease balance is for extended warranty and all sorts of things I do not need. My initial lease contract specified details to buy as an option that DID NOT include ANYTHING about this $3500 . This is illegal practice. They are breaking the contract.Business response
06/23/2022
We are advised that the dealership informed the customer how she could buy out her lease pursuant to the terms of her lease agreement.Customer response
06/23/2022
Complaint: 17320538
I am rejecting this response because:It does not address my indicated complain. Please re- read the initial message and reply.
Sincerely,
*****************************Business response
07/19/2022
Respectfully, no one is breaking the contract. The customer was informed that she could bring in a check for the appropriate buy out amount, as provided in her agreement with Honda ********* Services, and the dealership would assist the customer. The customer should have her bank coordinate the appropriate payoff amount with her lease company, Honda ********* Services.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.