Business ProfileforMiami Lincoln-Mercury, Inc.

I decided to buy my first car at H-****, today I feel disappointed by your lack of attention to the user and seriousness.I bought a 2017 Jeep Renegate car on October 17, 2021. The car had an air conditioning problem, and I sent it in for repair (4/9/2022), the repair was covered by insurance, and I had to pay a deductible of approximately $100.the issue is that during the repair, the technician removed the bumper to install the condenser, and we found that the car had a blow to the front bar that provides protection and safety to the driver's feet and parts of the air conditioning and radiator.As you can see in the attached files, I had to pay the additional value of ******. I clearly remember that the car in his CARFAX showed a minor dent, but I never imagined that my integrity was at risk.I went to the Miami office, looking for answers with the parties and explaining my story to Manager *********************************. We reviewed the history of the parties, and It did not show any observations about the bumper.So that's where I ask myself, should you add a new ITEM to your list? Are they validating the elements correctly? Because it certainly seems not. The manager handed me his business card and told me that he would have a formal response from H-**** in 8 days. This meeting was on Saturday, April 16, and today it is May 3, and I have no answer. I contacted the company that was paid for the warranty, and they don't cover that kind of thing because it's not mechanical.742 dollars may not be enough for you, but for me, it is my family's food for a month; I trusted you with my first vehicle, and I was waiting for an answer. In this country, it seems that there is no protection for users, and we must resign ourselves to losing "small amounts" and waiting for a response that seems never to come.