ComplaintsforToyota of North Miami

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from this dealer in late March 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in and told me the issue was fixed and this was a well known with the Rave4. They misdiagnosed the issue and problem still exists. Came back for a third time and they are refusing to honor their warranty and take ownership of their problem. *** was a gift to my mother and ended as the worst buying experience ever. Last Friday the ( ******** manager agreed & promised to take care of the issue in front of two other colleagues (***** who is the service advisor and the gentleman next to him) but going back on his words. If this was a mechanical issue it would have been my resposibility although this is not the case at all, they used their normal deceptive business pratice to sell me a car with a water/rain leak issue. Also there is no way for me to know the car had this issue when buying it. I have spoken with sales and the service manages there, no progress.

  Business response

  06/21/2024

  All pre-owned vehicles are sold as-is. We can provide the documentation in reference to the policy. If the issue is caused by a component/part covered under warranty the service department can schedule the work. 

  Customer response

  06/24/2024

   
  Complaint: 21883808
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  ***You can not sell me a car that has a water leak, the driver side mat is soaked whenever it rains, it is not a mechanical problem and in any I was told the vehicle was still under warranty and issues were fixed but you never addressed the real issue and water still coms in, now I am told my warranty recently expired. This would have been a nonissue if you diagnose properly and fixed the issue initially!

  What type of quality check do you put your used vehicle thru, you put anything on your lot to ripoff customers and fraud the banks!!!

  Business response

  06/24/2024

  Please refer to the as-is disclosure for further clarification. 

  Customer response

  06/26/2024

   
  Complaint: 21883808
  
  I am rejecting this response because:
  
  

  They are a bunch of crooks and fraudsters. This is not a mechanical problem idiot. You can not go around ruining peoples credit and getting money from financial institutions.

  It is unacceptable and unreasonable to sell me a car for $25000 that leaks water. I went to you shady dealer thinking you should have some quality checks for your vehicles. I have great credit and could have gone anywhere else, play games if you want to. I will go on television and make sure S FL knows about your shady business practices and the trash cars youre robbing us with in local community. 

  A buy here pay here would have fix the issue, your service and sales team are scamming people and all completely dishonest. 
  

  This is a huge hit on my credit and not a car for 5k, you have certain responsibilities towards your customers and bank that finance these cars. I will call ***** fargo as well for you. Crooked dealer!!!

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from North Miami Toyota, and they sold the vehicle stating it had 5606 miles. **** I received the vehicle it had 8702 miles.

  Business response

  05/28/2024

  The paperwork signed by the customer shows the correct mileage of the vehicle. We can provide copies of the documents if needed. 

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  selling price on car as advertize is ****** which i include a photo of with the price tag -did not check paper work but ask them why price not included on the paper work i signed-my wife drove the car back to ******* till couple weeks she came back and i check paper works on the van -selling price on the document is 39,999-so blatantly over reaching there- i understand fees and taxes i get that- but changing price tag- thats new-and when i reach out to them they said i can trade my car to a cheaper one-

  Business response

  02/25/2024

  The customer can contact *********************, Used Car Director, at ************************************** to discuss the matter.  

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 26, 2022, I purchased a white 2022 Toyota Camry XSE from the Toyota of North Miami dealership on 16600nw 2nd Ave Miami, ** *****. On first contact i made it clear to both ****************** and ***************************************, that i was there to get more information about the possibility of refinancing my Camry LE for an XLE and a loyalty program as per the information I the I was given on my Camry LE purchase . But ********************. offered me a Camry XSE for 54000$ which i declined for being out of my budget,so he re offered the same vehicle for 44000S to which we had an agreement for. However after the test drive, he sat me at the dealership lobby and went to speak with the salesman managers who was in the office side of the lobby. When he came back and asked me if I could afford 900$ a month I said yes and the paperwork started, we went to the sales manager ***************************, where they were supposed to give me the contact to read and sign but instead I was emailed to me to sign and resent to them as per a new Covid procedure; however ******** offered to assist me with the process and proceeded to sign the contract from page two onward and pressure me to send it since ******* will explain it to me . Then I sat down with **************** who offered me GAP insurance and vehicle tracking device services. It was not until two weeks after purchased when the bank statement came in i noticed that the loan was for 70880.25$ . I tried to reach out for an explanation but beside of the first time I visited the dealer that **************** told me that i was in an economic plan which he could not explain what that mean to me ,instead insured me that after a year of on-time payment come back to speak with him and he will make sure that my interest get reduce. I spent two weeks calling in and putting two appointments at the front desk at which he never picked up the phone or showed up for the appointments. at which point on February the February twenty eighth 2022, i call the non-emergency service number of the Emergency NMPD and the shift supervisor made argument to me that no one put a gun to my head and made me sign the documents and even if I wanted to return the vehicle that he would not accept it among other gas lighting words . Then sent me to ****************** another finance manager who removed the Toyota premium warranty package. But two weeks later the sales was updated on my credit via credit karma and it says it was 75000$ loan so immediately I contacted Toyota of North America who referred me to speak with their representative in the dealer. we did the math and came to the conclusion the vehicle loan should have been in the 700$ range instead of the 900$ but the only option he could offer me was speak with my sales manager about refinancing the vehicle.

  Business response

  02/23/2024

  We have reviewed the customer complaints.  Based on our review the vehicle was actually sold for $41,953 prior to any fees.   After further review the total price after including the additional coverages he purchased was $52,476.03.  This resulted in a monthly payment of $913.91 which based on the customers complaint, **************** stated that they could afford a $900 monthly payment. 
  
  If you notice the Retail Contact the total finances amount is $52,660.83.   The $70,880.25, the customer is referring to is the total of the amount financed, plus the interest on the loan, plus the down payment.
  
  The loan is with a lender and not with Toyota of North Miami , therefore we unfortunately do not have any control on what the lender reports to the credit bureau or the emails the lender is sending to the customer.   Also, as the payments are with the lender, we do not have any information to lookup any payment history on the account or any account balance information.  

  Customer response

  02/26/2024

  This information is misleading because, it ignored the fact that the vehicle was originally offered to me by the salesman ******** for that same 52000$ that the 10000$ the unsolicited premium services added raised the vehicle at and I told him this price was out of my budget and that is the only reason the vehicle was lowered to 43000$. Therefore makes it deceptive when he came back to me and asked if I can afford the 900$ but did not disclose that they had also added that premium services that raised the asking price to 52000$ which he knew that I would have declined. Notice they mentioned that I agreed to 900$ but not 52000$ , also important to mention that the transaction took place in the **************** which is a fair and deceptive act state which stated that the customer is supposed to be offered all three financial options and the dealership cannot make the selection for them however that's exactly what Toyota of North Miami is admitting to when they tell you I agreed to 900$ monthly payments which was the only option offered to me through this sale, and I am not the only customer complaining about ********************** dealership performing this deceptive act on the **** web site there is an article about Toyota had made a settlement with the **** due to their dealership performing this same malpractice. 

  Business response

  02/28/2024

  As per the ****** of ********* Regulations findings they closed the matter and no wrong doing was shown. We stand behind our response and apologize if the customer is still not satisfied. 

  Customer response

  02/28/2024

  The case was reopen up on my request with the ******************************, by the same office from the department *********************************, who also reported to have been unable to get in contact with Toyota of North Miami despite her multiple attempt along with multiple other department such as the ***** the attorney ************** who among others this dealer has either ignored the complaints or give elusive response  that are not complaints related. Again I will reiterate that my complaint is concerning the fact that I had a 43000$ verbal agreement with the salesman however after he offered he's assistance in regard of signing the contract divulge that *************************** sales manager was going to go to the details with me its not until I received the bank statement that I discovered a 10000$ premium services charged on the contract and I want to know who added it and want them to take responsibility for their business malpractice. 

  Business response

  02/28/2024

  We will continue to work and provide our responses to the office of financial regulations. 

  Customer response

  02/29/2024

  Good morning,  I have reviewed the closeout letter on multiple occasions I am unable to identify the part of which the department of financial regulation either mentions that they have investigated the matter or find no wrong in your conduct all saw was that after receiving your response she close the case. If this is not to much to ask can you please highlight the section and send it to me. 

  Business response

  02/29/2024

  The ****************************** (OFR) has completed its review of your complaint.  The above-referenced entitys response to your complaint is attached for your review.  At this time, OFR is closing your complaint. 

  Customer response

  02/29/2024

  Did it state no wrong doing was found,  or are you manipulating the statement to fit your own conclusions?

  Business response

  02/29/2024

  It stated they are closing the case. This will be our last response to the matter. 

  Customer response

  02/29/2024

  That's as per your words not theirs, how ever as per your words as well the vehicle was sold for 41000$ and the loan from the bank was 52000$ where 11000$ came from?

  Customer response

  03/06/2024

  Good morning,  the *** has now responded to my request to clarify its Nov 15, 2022 closeout letter. I am really looking forward to an explanation from Toyota of North Miami about how the about my complaint with out the *** reported that they did not do anything wrong part of it. Also *** from the sales team please stop emailing me or delegate salesman to contact me I am not in the market currently along with you guys have yet to clarify my complaint. Which is again how did this 10000$ add on got on the vehicle contract that you guys have gladly corrected me on to have been for 41000$ 

  Business response

  03/06/2024

  We will add a do not contact note to your file

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put my car at Toyota of North Miami for diagnosis and repair of recalled parts. I was tolled two hours wait which turned into six hours. During this time my kosher food was stolen from the car, a damage of $250. Canned foods, chicken ******, turkey pastrama, jerky sticks, cheeses, a Creme Bruly dessert, yeast... This may be on the security cameras

  Business response

  01/19/2024

  We were not aware of this issue but our Service Director will look into it. Our repair order that the customer signed does state, We are not responsible for any items left in the vehicles.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Just bought a used car, Toyota Highlander XLE 2022. date : Jan 16th ****. After the purchase rep took car to "prepper the car " and seems like car came with worn down tires after it that i realized only after purchase. it really didn't seem like the original tiers i have checked first time. he said didnt switch and cant to nothing about these hazard tires. When i came home fund out that service provider also didn't include second key set. when i reached out i got no answer besides "let me try connecting the previous owner" . and later on "sorry we cant do anything" Both things should have been disclosed before purchase. also rep was telling that it cost them more to make these keys what doesn't make sense and just sounds bad when i texted ******* with : "Every car i bought came with 2 keys, U had to disclose if that was the situation I was also surprised with completely worn down tires, none like other used cars u had bought before. That's really how u guys do, business? Surprise clients that didn't check with these added costs. You guys can duplicate a key for nothing major." asking for a manager call to settle that then its when stopped responding.

  Business response

  01/18/2024

  All pre-owned vehicles are sold as-is in the condition that they are in at the time of the sale. Many vehicles, including new cars, only come with one key. If you are interested in replacing the tires or purchasing a second key,  we would be happy to offer you a discount to do so.  

  Customer response

  01/19/2024

   
  Complaint: 21165388
  
  I am rejecting this response because:

  Was have to be disclosed.

  Worn down wheels that are hazard to drive over and the fact car had only one set of keys should have been disclosed before sale and not  after. With rep saying "you got a discount" if the discount wad given due to these facts I should have known that before sale. 

  Also rep had the chance to supply a set of keys or wheels as I was willing to compromise but yet didnt comment afterwards. 

   

  I still expect dealership to supply me with at least one of the above if not both. 
  
  Sincerely,
  
  *********************

  Business response

  01/19/2024

  We will be happy to provide the document signed by the customer stating the vehicle is sold as is at the time of delivery. 

  Customer response

  01/23/2024

   
  Complaint: 21165388
  
  I am rejecting this response because:
  I do not need this documentation but an extra pair of keys that wad never disclosed missed or new tires that was never disclosed that where in hazard situation. 

  Sincerely,
  
  *********************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought in car for service on 9/12/23 with ****** Miles. Service advisor arbitrarily entered 32k. I know that if come back again with anything less than 32k, it will show as a mileage discrepancy on carfax, autocheck, etc severely diminishing the value of the car. Called on 9/22 to correct it. In response they made it worse by making a new entry with *******. Went back in person on 10/10/23 to resolve, spoke to (service manager) *******. Was extremely rude and basically did everything in his power to avoid me by locking himself in his office appearing "busy" with no one else to help me. Now I have a TMU car with a discrepancy of over 100k miles.

  Business response

  10/10/2023

  We apologize for what transpired and will be happy to correct the issue. Please reach out to our Service Director, ***************************, by email ****************************************** Hes been made aware of the incident and will be expecting to hear from you. 

  Customer response

  10/13/2023

   
  Complaint: 20720406
  
  I am rejecting this response because it was not a response.

  The Business response was to email ***************************, the service manager directly wjomos aware of, and will address my issue.

  I have immediately done so 3 days ago on Oct 10.

  I received NO RESPONSE AT ALL to my direct email.

  They are ignoring this issue.
  
  Sincerely,
  
  **********************

  Business response

  10/13/2023

  Provide us your best contact number and he will reach out to you. 

  Customer response

  10/16/2023

   
  Complaint: ********

  My phone number is ************.

  This was included in my original email, but here it is again.

  ************
  
  Sincerely,
  
  **********************

  Customer response

  10/19/2023

  How have you determined that the business made a good faith effort to answer the complaint?

  Not only did they make NO EFFORT to address the complaint, but they ALSO MADE NO EFFFORT OR ATTEMPT to contact me after providing my information numerous times. 

  Their first response was to email them directly. I did; twice. NO RESPONSE to the emails.

  Their next response here was asking for my phone number (which was already provided in the emails and initial complaint) and again NO RESPONSE. 

  Just answers in the file, but NO RESPONSE of any substance.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my deep disappointment and frustration regarding a concerning experience I had during my recent visit to this dealership for a vehicle purchase. I connected with them and mentioned during my discussion with the site manager, I firmly believe that the inclusion of a mandatory ************ addition on a pre-owned vehicle ******* is misleading and unfair to customers. During a ******* inquiry, I inquired about the associated costs of the ************ addition, to which I was informed that it encompassed *******s related to natural gas air tire efficiency, door stripes, window tints, and a car wash, amounting to an exaggerated total of approximately $1,000. I find this exorbitant and exaggerated charges for *******s I did not request or authorize to be both unreasonable and completely unacceptable. In my opinion, the forcing of the ************ as a mandatory add-on without customer consent constitutes an egregious and unjustifiable practice. This extra fee appears to be nothing more than an unwarranted and excessive burden on the overall cost of the vehicle, ultimately leading to an unfair financial imposition on the customer.I strongly believe that customers should be given the freedom to choose the *******s and 'extras' they wish to avail themselves of, rather than having additional charges forced upon them. The ************ should undeniably be an optional *******, not a mandatory requirement beyond the standard market fees. This approach contradicts the principles of transparency, fairness, and customer satisfaction that should be at the core of any reputable dealership. I am requesting a FULL refund of the ************ ******* fee that I did not request or authorize. This experience has significantly negatively marked my perception of this dealership and has given me serious reservations about returning as a customer or recommending this establishment to others.

  Business response

  09/28/2023

  Please refer to the purchase order which discloses the information related to the Value Pack.

  After doing so, if you have any questions or follow-up we will be happy to schedule a meting with you to review it.

• Initial Complaint

  06/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, here is our terrible experience we have been having with North Miami Toyota.1. I contacted *********************** about the car and was told that it was available and in great condition. I made plans to go see the car that afternoon. Later that afternoon I was about to leave to see the vehicle with my wife and right as we were getting in the car we were texted and told that the car was not able to be seen. Apparently, it was given as a loaner to someone that just purchased a car,but the car wouldn't be there until Saturday or Sunday.2. We were then told the following week that the car was in and **** even texted me the night before showing that it was still available. We drove down to the dealership which is an hour's drive from us and right as we got there I happened to check my phone, since I was driving I don't check my texts, to see that **** texted me as we were driving there that the car was still not there yet, even though we had a scheduled appointment which I even got emails reminding me about from ****.3. Since we were already in eyesight of the dealership we decided to go and talk to **** since we were literally there and see if we could maybe start the negotiation on the car. We went inside and was told that he was not even there today. I assured them that I had an appointment and he had to be there, although they said they just spoke to him and he was off that day. We ended up speaking to another **** who tried to help us but was not able to sinse we were going to possibly look at a new car since there weren't any used cars that fit all our criteria, but they didn't also didn't have any with all the options we wanted. 4. My wife and I were both very upset and drove all the way back home and I wrote to toyota.com and got an automated response that someone from your dealership, ********************* ( Toyota complaint reference number ************) would contact me and that was June 1st, but as of today (June 19) he still hasn't called (even with me calling and leaving a voicemail on his phone)..5. The next day I was very upset and called in the afternoon to speak to a manager. I was on hold for over an hour before I hung up and called back and complained and was able to get somebody on the phone. I did not catch this gentleman's name, although he told me that he was a manager and he was going to have a contract written up for me to look to start the negotiation prpcess. He said that the second **** that I spoke to the day we drove down there would call me back with that information. I told him that I did not feel comfortable driving all the way back down there an hour each way to trust that the car will even be there, so he agreed that he would have the car driven up to me so I could see it. At no point did he say that we would have to make a deal and have financing in place before he would bring it up to the house. That was another example of how bad this place is ran, that he or Luishas never gotten back to me regarding this. 6. After waiting those two days for that I called back to the dealership again and spoke to someone that put **** on the phone with me. From this point **** was the person that assisted me. He also assured me that the car was in great condition. We also told him that we needed to have the car driven to us so we could look at it and he agreed and said whatever we needed because he understands how upset we were from everything that happened to us. Again, he never said that we had to have a deal in writing signed and financed before he would drive the car up to us. **** did have an agreement sent to us, which we did agree on the price and did all of the financing that day in order to get the deal closed before he ****** it to us. The reason we signed and had the deal closed before he brought the car the next day was because at the very end of negotiations he said that his managers would not allow him to drive the car up to us until the deal was finalized. 7. When **** came the next morning we were very disappointed in the appearance of the car. We have seen many many used cars at Toyota dealerships and none that we saw were even close to being in this bad of a condition. We were fools and believed everybody that told us that the car was in great condition, although if you looked at the paint job you would not agree to that. It was almost as if someone pulled out of a gravel lot very fast because there were chips and scratches all over the car side as well as hood and even on top of the car. We were very upset and told **** that we could not agree to accept this car as it was and he said that he would take it back and have them do touch up on it after initially suggesting that I do the touch up, but I said that it would be a terrible job if I did it myself. 8. A few days later we drove down to the dealership to pick up the car and were very disappointed in the quality of the work that we saw. They did not even use the correct color, and it looked almost worse because it really stood up with the incorrect color. Again we drove all the way down there for no reason and went back home after speaking to the manager that said that they could either touch it up again or paint different panels of the car. We agreed to go the cheaper route and have them have it professionally touched ** in the body shop area, which apparently it was just touched ** in the service area before and not professionally done in the body shop area. We did get a text from **** saying that the manager spoke to somebody else that would not agree to even have the panels of the car painted because it would be too much, even though the manager told us that was an option when we were standing in front of him to make us happy, but that was probably just to make us happy at the time. Managers should not say things if they are not sure if they can follow through with what they say. When we went back for the final time to pick it up we still were still not happy, there are just too many scratches and chips on the car to really be happy about this purchase. To make things even worse we noticed finally on the last visit there when we picked the car up that the front bumper head two holes in it. The first was right underneath the emblem that the thick plastic got cut and pulled apart, and the other was in the what I'll call ****** design in the bottom part of the grill which looks like it went through the tow hitch of a vehicle. This was the final straw because we were told multiple times that this car was in great condition. That might not be a serious accident, but obviously it was an accident that happened in this car to put two holes in the bumper. 9. We took the vehicle straight to a Toyota dealership by us and was quoted about $1,000 to have those two things repaired. It was going to be over $1,000 to have the paint repaired on the whole vehicle to make it look nicer. So we are now spending $1,000 of our money to have this bumper repaired (after literally just buying it for over 30 grand after taxes and the extended warranty) in both of the places where they could have easily and much cheaper had it fixed themselves.10. I called Thursday and asked to speak to the ** of Toyota ot North Miami and I was transferred to their voicemail which I left a message, but have yet to get a call back.To say the very least, we are very disappointed in this Toyota dealership. We can't believe that a Toyota dealership can be run this horribly and unethical. This is a purchase for our son for his first car and we are spending over $30,000 and we have no true joy in our purchase. We honestly feel like we dealt with a used car lot

  Business response

  07/02/2023

  All vehicles are sold as is and we can provide documentation stating such. However, if you would like to discuss the matter further, please contact our General Sales Manager, ***************. His direct line is ************ or email ************************************  

  Customer response

  07/05/2023

   
  Complaint: 20201945
  
  I am rejecting this response because there is no resolution. They just say to call them,  which I have been trying to get a hold of a manager for a while. 
  Sincerely,
  
  *************************

  Business response

  07/06/2023

  Our general sales manager is aware of the issue and is awaiting your phone call. 

  Customer response

  07/10/2023

   
  Complaint: 20201945
  
  I am rejecting this response because I called the number that he said was his direct number and it was only the direct number to the whole dealership. I tried to get a hold of him and they told me that he was not working and Mark **** said he would talk to me. Have not gotten any resolution yet.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My mother bought a vehicle in this location, on Jan 11th, she is 72 years old and does not speak English. The manager ****************************** attended her, she told him that she could not pay more than $400 per month ***, and they replied that there was no problem; With emotion, she took and gave an initial amount as a down payment so that the payments would be less, but after signing the documents, she noticed that the payment was $735 and she told him that she could not pay that amount, to her surprise, he He replied to her that they could no longer change it and recommended that she refinance it through her bank. This is REAL; she came home embarrassed and did not say anything. Two months have passed, she does not work and she was using the savings that he had to cover those payments, but it can be understood that he really can't afford those montly payments, when I asked what happened and what was reason of her stress, she explained the situation, I asked her to please show me the contract and when I read it, I realized that they added everything they could sell her just to make commission. Looking for a solution to this bad experience, we were finding out the value of the vehicle to sell it and be able to get out of this debts so that she doesn't damage her credit because she can't make the payments, it's impossible because of the negative balance she currently has, it's already a headache to buy a car at a dealer; This is a lack of ethics and abuse for the elderly and that they make them sign something they do not even understand.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩