Business ProfileforWarren Henry Auto Group

Hello,I wrote a complaint regarding an incident that occurred at your dealership on Friday, May 10th, 2024, at approximately 4;15 PM and no one has gotten back to me. On that day, I visited your dealership and returned my loaner vehicle Unfortunately, I left my expensive UPPAbaby Vista V2 Double Stroller / RumbleSeat V2+ - *********************** in the trunk of the loaner vehicle.I realized the following Friday that my stroller was returned along with the loaner vehicle. I immediately brought this to the attention of your staff, and despite their assurances that they would investigate the matter, the stroller has yet to be located.My primary concern is not only the theft of the stroller by an employee, but also the lack of communication regarding items left behind in loaner vehicles. It is deeply troubling that I was not contacted regarding the missing stroller, and I am left questioning the integrity of your dealership's policies and procedures.As a resolution to this matter, I kindly request the following:1) A thorough investigation into the incident, including a review of any available video footage of the car being returned and processed, to identify any potential culprits involved in the theft.2) Immediate reimbursement or replacement of my stolen stroller, as it was a valuable and essential item for my family.3) An explanation as to why I was not contacted regarding items left behind in the loaner vehicle, and assurance that measures will be put in place to prevent similar incidents from occurring in the future.I expected a prompt and satisfactory resolution to this matter. No one contacted me to provide me an update on the progress of your investigation and the steps being taken to address this issue.Thank you for your attention to this matter. I trust that you will take the appropriate action to rectify the situation and restore my faith in your dealership's professionalism and integrity.Thanks,***************************