ComplaintsforMr. Motors Miami LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/22/22, Purchased a used 2013 ******** **** Ml350 Bluetec Diesel SUV. The dealer was very responsive, and comforting as first. They assured me this was a turn key car. Absolutely nothing was needed. I sent a check, arranged delivery, and awaited with excitement for my new car!Upon delivery it was discovered that the car is leaking oil at a fast and heavy rate. The dealer, post delivery, admitted they thought they fixed the issue. I paid $350+ to receive a proper assessment of the issue. Upon submitting this paperwork, I am unable to reach any of the previous contacts and have been ignored. Multiple emails have been sent to resolve this amicably, and all have been completely ignored. Phone calls go unanswered, and unreturned. I now have an expired temporary plate on a vehicle I can't drive given the huge mechanical issue at hand. I have no avenue to resolve this because they out right refuse to deal with the lemon they sold.Additionally, the vehicle was determined to be ********, again, AFTER delivery. It was never mentioned or shown on any paperwork. This means ******** will not honor any open recalls because it is not an American car. I'm now stuck with a car with 3 open recalls, none of which can be addressed.The ******** issue also brings another major issue...Title. They still have not provided a title and informed me they are unable to get a title at this time because they don't have one to transfer. So now I've paid in full; a vehicle that has no title, no indication of a title to come, and a massive oil leak which prevents me from operating the vehicle. All on the now, expired temporary plates. The salesmen offered to set-up a buy back and I never heard about it from that point on.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.