ComplaintsforAnau Store
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 14, 2023, I placed an order on a website called anau store located in *****. The order was for the amount of $419.25 dlls. Everything was fine with ordering. When I received the order, several boxes were damaged on the edges and others were broken on the inside. that holds the perfume. The products did not come protected. On the website page there are the numbers where you can make your claim and they ask you to send documentation, I sent everything and the company's resolution is that they are not responsible, they do not accept returns, refunds or make replacements. The website does not say that they are not responsible and that you have to do everything with the carrier.?Also on the website appears this:Damage:"In the unlikely event that your product arrives damaged during transit, please provide us with detailed documentation and images of the damage. Without proper documentation, we cannot create a replacement or refund claim. We use appropriate materials to protect our products during shipping, but accidents can happen. Please communicate any issues promptly and include images to support the damage claim at ************ or ************ "Returns:"We offer returns on all orders within 15 days of the ship date for a full refund, minus shipping.To return a product, it must be unopened and in its original sealed packaging. Tester returns are not accepted.Please note that there may be a restocking fee of up to 30% if the bottle is not returned in its original packaging.For certain brands such as Bond 9 and Creed, a 30% deduction from the original value will be applied once the product leaves our store, as these products are not sealed in any plastic packaging.Returns must be sent to our address. "Business response
02/05/2024
****** from ANAU Store stated they help the consumers open a claim with the carriers in the event that the box is damaged in transit (BUT NOT THE ACTUAL PERFUME BOTTLES). The perfumes inside are not damaged (this is viewable in photos provided). ANAU Store assist directly with refunds/ replacements in the event that the perfume bottles are damages such as a nozzle on the item, etc. In this case it is just the outside of the consumer's box, so ****** stated the consumer *** still file a claim with the carrier and they will help her do so. ****** explains that the carrier claim *** take some time and the consumer won't have her money back right away, but if she works with them and is patient, they will be able to come to a resolve. Please call and speak with ****** directly **************.Customer response
02/16/2024
In one of the packages you can see how one of the bottles is broken, in addition to the fact that the packaging was all broken inside and damaged on the bottom, half of the boxes were damaged inside and out.
And in this case only 1 set with damaged perfume.Customer response
02/16/2024
Complaint: 21103461
In one of the packages you can see how one of the bottles is broken, in addition to the fact that the packaging was all broken inside and damaged on the bottom, half of the boxes were damaged inside and out.
And in this case only 1 set with damaged perfume.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.