Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought D'OR24K Prestige Nano Technology Eye Lift Silk Serum in the *****************. The corporation is in *****, **. Each store is independently owned. The salesperson promised that there would be a difference in my under eye bags. I've used the product for over 6 weeks now and there's been no improvement whatsoever. I emailed the store and was told they don't issue refunds. That was one of the questions I asked before I bought the product. In fact the salesperson gave me her name and email address which I used to contact the store. It's a very expensive product and I expected at least a little improvement. I feel this product is worthless and would like my money back.

  Customer Answer

  Date: 03/28/2025

  Complaint # ********.  I bought this product on January 29, 2025 in the Dominion Republic for $200.  I was promised that the product would improve the bags under my eyes.  The product is called Nano Technology Eye Lift Silk Serum.  When I was in the store the *** tried the product on me and it looked like it worked.  I was told how to apply it when I got home.  I've been using the product for 2 months now and nothing has changed.  When I pump the nozzle a piece of dried lotion comes out before the actual lotion.  So a lot of it is being wasted when pumping it each time it's used.   I was also told by the *** that all my friends would ask what I was using under my eyes and would want to know where to get it.  She said don't tell them how much you paid but send them to their website.  I asked her if I could get a refund if the product didn't work and she said yes.  I emailed the *** several times as she gave me her email address.  When I asked for a refund she said they don't give refunds.  I contacted the main office in ***** and they said all the stores were individually owned and they couldn't do anything to help me.  I'm really angry that this product doesn't work.  They are fraudulently selling a product that is a gimmick.  I advise people not to buy any of their products because they don't work and the company doesn't stand behind them.  They are extremely expensive gimmicks.  I'm surprised they haven't been shut down for selling expensive junk.  

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like the many complaints already filed: I got swooped into a stand at the cruise ship port in *******. The team worked me to believe these products were life changing! They put a tiny bit of cream by my eyes and poof! The lines were gone. $200 later, at home, it does not work at all!Then they moved me to another guy who sold me the very last magic wand! He even had his fake supervisor on the phone approving this amazing deal. Instead of 12K, they would sell this last magic wand for $3500, plus all kinds of taxes. I said no, numerous times. This is way out of my budget. But they kept working me and taking my cell phone and charging as much as was in my ***** Pay account. They worked as a team. One would swoop in and say oh how great the product was working. Another telling me Im in good hands. They are slick, manipulative and tricky. Ive had 2 brain traumas and I was alone. They seemed to know just how to manipulate me. They piled a bunch of products in my bag. All priced at around $100 each. They gave me a lifetime warranty on the magic wand. But now they say there are no refunds. They cannot refund anything. As I type this, someone else is getting scammed. My friend came home from a trip to ** and she and 2 others got screwed the same way with the same product at a seaport. Someone needs to stop them!My bank is trying to help me but the company just says they dud a service and theres no recourse. I am certain Karma will catch up with them. But in the meantime I just want my money and a little bit of dignity back. I feel so stupid. And for real. This is several months of income I lost to these scammers.

  Business Response

  Date: 04/08/2025

  ***************, We would like to clarify that ********** sell products exclusively online through our official website **************, Any other retailers offering our products are independent and operate under their own policies and practices. We apologize for your bad experience.
  
  The certificate seems to be legit. And if there is any issues with the LED device. You can email to ********************** for the warranty claim.
  
  All orders placed through our online store at ******************. You may return unopened and unused products in their original packaging within 30 days for a full refund. If you purchased from a different store, I recommend contacting them directly or contact your bank for dispute. We do not have any access to their merchant account.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought some beauty treatments from a sales person in *****, (the product was mailed from this in ***** address) We were pressured into buying a five year package.The first shipment arrived within a week. Never heard from them again.I tried the number and email of the sales person in *****, no answer or reply.I call the Miami number, send letters and they do not reply.I would like to get either the product, or my money back.?

  Business Response

  Date: 05/29/2024

  Hi ******* sorry for the inconvenience, but you've reached the Brand Page. We are not in charge of other retailers, employees, and merchant accounts at other retail stores. Please contact the store directly for a refund. D'OR 24K sells products exclusively on our website. Visit us at www.dor24k.com.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased some of your products at the ************** TDA Reg Hermatise Cozumel. (It is a cosmetic shop in the **************). The store is located just outside of the Duty Free stores in terminal 3 of the airport. The woman offered me a free sample of their cream in a small packet and enticed me into sitting into the chair to have her actually apply to see the differences. She applied a small amount to the wrinkles in the corner of the eye and messaged in the cream using a red LED wand. I did see an immediate change; there were tan lines where my wrinkles had been. I told her thank you but I was not interested in the wand but would purchase the cream. I gave her my credit card and passport.She kept me in the chair for a while discussing my skin care routine and really pushing the wand. She showed me an image of the wand, the empire tech 24k pro, on the empire tech website and stated it was $12,950.00. She continued her high pressure sales tactics with the fact that it would save me thousands of dollars in botox, laser treatments, and facials. She even claimed it would treat my TMJ problem. She kept throwing in more free creams and treatments to package. I sat patiently waiting for my credit card and passport to be returned. The time that I sat there should have been a clue, but I gave in. I said I did not have room in my luggage for the items and she stated, No problem. We will ship it to you for free. She had originally quoted me $3500, but suddenly it was $4300, then the final charge to my card was $4607.86 (which is different then the receipt that they sent me). When I questioned the price change, she stated it was tax and that I would get that money refunded if I went to the yellow cart. She walked me over to the yellow cart and filled out the paperwork. I was told to sign the form very carefully so that it matched my credit card or they may not accept the request for the taxes to be refunded to my credit card. They took my receipts as part of the paperwork. Now running late for my flight, I let it go.I received my products in two different shipments on January 31 and February 1, 2024.None of the items in either box were sealed. On February 1, I tried two of the creams and the wand and had a horrible allergic reaction. My face turned red and splotchy and was itchy, my eyes were burning, and I had a huge migraine headache. It took over a week for the redness and itchiness to go away. I still have a lingering headache. I have no history of allergic reactions or migraines. I have never been told I have sensitive skin. The woman had me take a before picture at the airport after she removed my make up and had applied the creams. I took the second picture during my reaction to see the difference. The one on the left is at the airport on January 28 and the second is on February 1.

  Customer Answer

  Date: 02/13/2024

  Attached is the letter of correspondence sent to my bank to dispute the charge and the original email correspondence with their customer service

  Customer Answer

  Date: 02/13/2024

  The invoice number is 40780.

  The items were shipped from :

  D'Or 24K Cosmetics

  ****************************

  *****, ** 33179

  Customer Answer

  Date: 02/13/2024

  The reciept

  Customer Answer

  Date: 02/14/2024

  I have returned all of the items received to the original shipping address in *****, **.

  None of the products were used except for the two creams that I had the allergic reaction to.

  Please keep in mind none of the products were sealed when received originally.

  All unused products are in the original packaging.

  Business Response

  Date: 02/14/2024

  Hi *******
  Each store is independently managed and operated. Unfortunately, we don't have control over the store located at "**************, TDA Reg Hermatise Cozumel." Therefore, we cannot directly process refunds for purchases made there. I suggest that if you bought a D'OR24K product at a retailer, Please contact the store or merchant directly to request a refund or dispute the charge with your credit card company.

  Business Response

  Date: 02/20/2024

  As you can see in the screens you sent us in red text

  "Products purchased from a 3rd party store, kiosk or distributor salon must be returned to the same place you bought them, and all returns and exchanges are subject to individual store policy. "

  We do not own the merchant of the retailer you purchased from therefore we cannot refund any payment made to other merchant.

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am watching people be scammed into a fake product. Have been doing research on their stores everywhere. Something is going on.

  Business Response

  Date: 01/12/2024

  Hi *** can you please send us more details about the purchase you make?

   

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2023 I purchased Dor24k facial peeling gel, facial moisturizer, and facial milk cleanser from an Organic Beauty Kiosk at ****************** in ***********, **. The product does not work as promised but in fact does the opposite. It is causing a rash, completely drying out, and almost burning our skin.

  Business Response

  Date: 12/19/2023

  Hi *****
  Apologies for any inconvenience. While other retailers may
  carry DOR24K products, they are not affiliated with DOR24K COSMETICS LLC
  employees or merchant account, ********************************************* LLC and its team
  exclusively sell products on ***************************************.
  
  We Suggest you to contact them Directly (Organic Beauty Kiosk at ****************** in ***********)
  

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 08-15-23 Amount I paid: $4280.00 Acct: ************ I was scammed by *********************** @ the Galleria ************** D'OR24K. He told me the LED wand was stronger/more effective than the Fraxel laser I receive annually from my dermatologist. He said he would give me the Empire Tech Marvelous Signature LED infrared light wand for free ($15,000 value) if I were to purchase 2 Face and Body Silk Cream for $2000 each and to "not tell anyone". He said it would not increase my skin cancer that I've been battling for 20 years. He did not tell me no refunds. He rang up a false receipt stating I purchased Marvelous Signature For Penetrating Masks Serum Cream QTY 1 @ $4000. He listed *********** Silk Cream Qty 4 for free. When I was deciding on the purchase, he had convinced me to buy *********** Silk Cream QTY:2 @ $2000 each. The receipt does not state the truth and is false. My dermatologist told me to NOT use the LED wand because it can increase my skin cancers. She said the fraxel laser is much more effective and does not recommend me to use the LED wand and it is too risky for me. I consulted *********************** for a refund and told him that he had given me false info and that my dermatologist warned me not to use it because I have ongoing skin cancer. He is refusing to refund my money. He lied to me and he scammed me. I've seen numerous scams re: D'OR24K since the purchase. I tried selling it on **** and the company had **** remove my listing stating that I was selling counterfeit products. The products came from their retail store and have never been open. They are scammers and liars and are blocking me from selling their products online. They are doing nothing to resolve the situation and are taking hard earned money from innocent customers. I am currently in dispute with them via Discover.

  Business Response

  Date: 12/29/2023

  We have been in contact with the customer and explained that the store has a no refund policy and that **** removes all listings from not official resellers automatically.

  Customer Answer

  Date: 12/30/2023

   
  Complaint: 20975383
  
  I am rejecting this response because:
  I was not told about the no refunds policy at the time of purchase.

  I WAS SCAMMED and given false medical advice/information per my email that I originally sent to you. I was lied to about the effectiveness of the machine. I have skin cancer and **************** advised me to not use their product or I will have an increase of skin cancer. Your response did not reflect any of the complaints I wrote to you.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/04/2024

  Hi ******* we understand your concern, you will have to contact the Retailer directly for a refund.

  We're the wholesalers we don't have access to their merchant account.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something from D'or24k Prestige and tried to cancel it right after on April 10th, 2023. (I found it cheaper on Amazon). I emailed them several times over the next two days and attempted to call the customer service number to cancel this order but no one answered. I finally was able to reach someone on the phone on April 14th. She told me that they have already shipped it and to just send it back to them for a refund. I took it to my local post office and they marked it as "refused". I received the package back the very next day, so I went back to the post office to tell them it needs to go back to the sender. They apologized and assured me they would send it back to the sender. I tracked my package and they did send it back to ***** (where the company is located) and it arrived on April 24th to a post office in that city. Over the next several days I waited for the tracking to say "delivered" When days went by I contacted the post office and they opened an inquiry to find my package. This went on for over a month until they finally admitted that they lost my package on May 25th. Proof of all this in tracking **** # **********************. I called the company back and spoke to the same woman that I spoke with before and she told me that she would issue a refund by emailing management to let them know to refund me. I spoke with this same woman several times over the next few weeks (she is the only one that answers their customer service #) asking her when they were going to refund me. (The money I used to purchase this item was on my Affirm account). She keeps telling me that there is nothing she can do. I just need to wait for management and she has not heard anything from them. I filed a dispute with Affirm on June 15th. I received an email from Affirm on June 20th that they cannot open an official dispute because the loan is outside their 60-day dispute window. Please help me! I would be so grateful if there is anything you can do for me.

  Business Response

  Date: 08/14/2023

  Hello
  Please note that customer made a chargeback on the credit card and money was refunded

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20211068
  
  I am rejecting this response because:
  

  Hello, I did not do a chargeback on any credit card because I did not pay with a credit card. I got a loan from Affirm. Please see my Affirm status as of today below.
  

  (see attached)

  ---------

  Hi ******, here is a recent email I received from Affirm also.
  

  (see attached)

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/19/2023

  Hi we're still waiting on the return Package/products to

  DOR24K COSMETICS LLC

  ***************************** Suite A-7 *****, ** 33179

  I will double check the status and get back to you on that.

  Business Response

  Date: 01/23/2024

  Hi so DOR24K are not the merchant you should be contact Affirm as showing on your statement.

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 20211068
  
  I am rejecting this response because:

  Affirm has now sent me to a collection agency. Please see attached. I'm not sure what to do at this point. The collection agency says they cannot help me. You are saying you cannot help me and Affirm is saying they cannot help me.  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 20211068
  
  I am rejecting this response because:

  Affirm has now sent me to a collection agency. Please see attached. I'm not sure what to do at this point. The collection agency says they cannot help me. You are saying you cannot help me and Affirm is saying they cannot help me.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D'Or 24K Cosmetics LLC (D24K) is submiting false claims of "Counterfeit" to **** against Sellers who list their products in order to remove all retail competition. We have been selling on **** for over 18yrs with over 85k completed transactions. During this time we have tried twice to list D'Or 24K products only for this company to file a bogus **** complaint to **** stating we are selling a non-authentic product. Please note this is not a case of them filing a legitimate DMCA notification. This company has figured out that filing an actual DMCA Notification also gives power to a Seller to challenge a bogus take-down and have their listing reinstated. With filing a **** "Counterfeit" claim **** will immediately remove the listing and will not reinstate unless they receive a retraction directly from the **** rights owner thus removing the ability for a legitimate reseller to challenge the dispute. By making these false claims **** will suspend or even close a Seller's account without any proof or recourse for the Seller. D24K is abusing the **** system and needs to be held accountable for their false reporting.

  Business Response

  Date: 07/06/2022

  Hi we're not sure what products you're referring to. We do not sell our product on Amazon! That can be other retailers.

  Customer Answer

  Date: 07/16/2022

   
  Complaint: 17456041
  
  I am rejecting this response because: Their response has nothing to do with our complaint. Read their response where they are talking about them not selling their products on Amazon and not about addressing our complaint about sending false VERO counterfeit complaints to **** in order to block their retail competition. This is a very unethical company that apparently I need to get legal involved along with the Attorney General's office.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/25/2022

  Dor24k is a registered trademark and patent pending. Intellectual property may not be used, reproduced, or marketed in any way without consent. We strictly prohibit online sales of our product and subsequent misuse of our intellectual property. Maintaining the integrity of our intellectual property rights is completely legal and within the guidelines entitled to a patent and trademark.

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17456041
  
  I am rejecting this response because:

  Our listing on **** (************ - NIB - D'OR 24K Prestige MILK CLEANSER Skin Conditioner 4.0fl.oz. / 120ML) does not violate Dor24k intellectual property as we used ALL our own photos and listing content. In other words, we did not use D'or24k's intellectual property, nor reproduced, or marketed their protected intellectual property. Under the First Sale doctrine we are completely within our legal rights to resell ANY product through ANY sales channel we so choose providing we do not use the manufactures protected intellectual property (Photos and/or description) of a product in doing so.
  
  The first sale doctrine,codified at 17 U.S.C. 109, provides that an individual who knowingly purchases a copy of a copyrighted work from the copyright holder receives the right to sell, display or otherwise dispose of that particular copy,notwithstanding the interests of the copyright owner.
  
  Every day, millions of consumers make use of the first sale doctrine. This copyright doctrine permits the purchaser of a legal copy of a copyrighted work to treat that copy in any way he or she desires, as long as the copyright owner's exclusive copyright rights are not infringed. This means the copy can be destroyed, sold, given away, or rented.
  
  With that said, specifically,tell me what in this **** listing are you claiming violates your exclusive intellectual property on a listing that does not use your copyright protected images or content? Reselling a legitimate product does not constitute Counterfeitas you have filed against us with ****.
  
  Resellers are protected by law (17 U.S.C. 109).
  
  We used our own photo and only stated the name of the product in the listing; again this DOES NOT VIOLATE your intellectual property. D'or24k does not have the right to stop legal online sales of authentic D'or24k products where no copyright/trademark infringement has been violated.
  
  Furthermore. we are under no distribution agreement contract with D'or24k that would allow D'or24k to restrict our resale abilities.
  
  D'or24k needs to retract their knowingly bogus "Counterfeit" claim and stop this improper reporting of "Counterfeit" to **** immediately!!!

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/31/2022

  Hi we've no further information other than what we already reply.

   

  Business Response

  Date: 01/23/2024

  Hi I'm not sure how this claim related to **. If Amazon decides to remove a product it's their platform.
  We're a store, not the brand. not sure how we can even resolve this issue with amazon. Contact the corporate.