Business ProfileforFirst Solution Pest Control

STAY AWAY from this company! Dishonest, unethical, unprofessional and just looking for profit over clients.We tented our house not even a year ago, and when the inspector came over, he was 100% sure it was drywood termites, just by looking at the living termites visually. We trusted him and paid $1,600 to tent the house. When they tented, they did damage some tiles, but since I didnt take close enough pictures, it was nearly impossible to prove it was them and on top of that they made you sign a document they are not liable for anything... So I decided to let it go. However, since the inspector mentioned we would have a two year warranty, I kept one catchmaster from our attic in our attic with few of the termites we had, so I could see over the years if we had some again and if they would be the same or not.Just few months after, we saw living termites again. We called the inspector to leverage our warranty and this time, he played dumb / clueless.He took him 2 minutes to determine / certify it was drywood termites the first time (no collection or lab review needed), but this time, he had to collect samples and have them analyzed. I provided him the catchmaster with the old and new termites to show him it was exactly the same, but he kept saying he had to analyze it. The results came back and it is Asian subterranean termites, that we are not covered for since we paid for drywood. So basically we paid $1,600 for nothing since they tented for drywood while it was Asian subterranean. Their first diagnosis was wrong, so was the treatment, so they dont want to be accountable for any mistakes. They sold us the most expensive service and took advantage of us. Ive been discussing with their customer service and they dont help, and wont even recognize they made a mistake last year. They just want to sell us another service!!! Be careful with their dishonest sales techniques !