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ComplaintsforThe Higgins Group
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Complaint Details
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Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am attaching the original contact form submission sent to the parent company, Versele-Laga:Sent via form submission from Higgins Premium Pet Foods Please Select A Subject:I am dissatisfied with my product.Name:********************************** Email Address:********************************* Regarding:In Tune bad batch killed my parrots Message: I am writing to let you know that the new batch of Intune (L2305601D) I used to continue raising my 6 week old golden conures, was defective and killed 2 of 3. I would provide more data and pictures in an email as I cannot attach anything to this form. This batch has a high percentage of non-ground, coarse pieces of ******** and dried fruit which impacted the crops on all 3 conures, killing 2 of them overnight. The third one survived and recovered after 2 days on pedialite and papaya puree. It's crop, however harbored a hard mass of food for 2 weeks, which would not reduce in spite of 2 days of Pedialite, diluted food afterwards (switched to Kaytee Exact), and daily crop massages. Today, 2 weeks later, the hard ball finally cleared the crop. I am deeply dissatisfied and disappointed with the lack of quality control, the needless loss of life and the high economic damage sustained. I had previously hand raised baby goldens from day 0 on a different batch of the same In Tune formula, without any problems. Clearly the coarse pieces stopped up the crop. The surviving baby defecated undigested coarse pieces for a couple of days. I will be happy to send you pictures and video. I have the bag of In Tune in the freezer. Hopefully that batch is not killing other valuable birds. I look forward to a response and how you are planning to correct this.****** <<<<Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase parrot food for my two macaws. The usual parrot food had no hazelnuts just the shell of hazelnuts and one Walnut. This is chintzy and this is the company skimping on the product this has never happened to me before. The product is supposed to be full of hazelnuts which my macaws depend on for their chewing Factor and they need to be able to forage I found the company twice the second time the girl answered the phone it was very flippant and rude to me and could not help me get either an exchange or my money back for the product. It is impossible to know what's in the product through the see-through plastic and if the product is not going to provide the nuts that are supposed to be in the bag that I would like my money back or my product replaced period it is appalling that the company would throw in the shells of hazelnuts and not the actual hazelnut in the shell that is supposed to be in the bag period*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.