ComplaintsforJolie Plastic Surgery, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pre paid half of my surgery then Covid happened I never heard back from them then I looked online today and they were shut down completely. The contract is with the doctor.Initial Complaint
04/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was making payments on fat injection surgery to the b****** through their online portal and the business closed and I was never refunded.Customer response
04/07/2024
My surgery was scheduled with *************************, who now works here
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**********
the website they stole my money on was portal.jolieplasticsurgery.com
Customer response
04/07/2024
My surgery was scheduled with *************************, who now works here
****************************************************************
**********
the website they stole my money on was portal.jolieplasticsurgery.com
Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid a deposit for a mommy make over to Jolie plastic surgery group for a mommy make over. The business was shut down. I had no idea on how to track the funds. My surgery was booked with **************************. She now has her own practice. I was informed to contact the BBB to follow up for a refundInitial Complaint
03/22/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
02/02/2021 made continuous payments and did not receive all services that i event paid for i have had tremendous health problems since completing hereInitial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please help me I paid Jolie plastic surgery a $500 deposit for my upcoming surgery I didnt know the place was going I need my money back.Customer response
01/26/2024
I need my money from Jolie plastic I even called several times no one answer the phone. Whats the next step should I do?Initial Complaint
12/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i paid my deposit and due the business closing no one has refunded my deposit as of yetInitial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My name is *********************** and I contacted Jolies plastic surgery to get a procedure done. I pay my deposit and were still making payments through the website to my own accounts. I was not notified that Jolie plastic surgery was closing and I have not yet to receive my money back.Initial Complaint
08/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
*** BEEN SCAMMED AND LIED TOO FOR TOO LONG AND ALL I WANT IS MY HARD EARNED MONEY BACK. This is ridiculous that I had to stoop to such levels just to get back whats mine. Its been months that Jolie has lied to me about refunding me my money. I was refunded my deposit and the check bounced. I wasnt surprised. Reached out several times after for the entire amount Im due and NO RESPONSE. Im now looking into seeking legal action if no resolution comes from this.Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid a deposit to have surgery with *************** at Jolies Plastic Surgery and the facility is now closed and she is at another center and I cant retrieve my money. I was not notified about business closing.Business response
07/20/2023
To whom it may concern:
We have contacted the patient and have not been able to reach her.
if you have any questions please contact our facility.
Thank you,
Refund Department
Jolie Plastic Surgery
Customer response
07/21/2023
Complaint: 20326937
I am rejecting this response because: the business have not tried to reach me , I havent received one email, nor voicemail . My surgeon is no longer with them and they failed to notify during that time.
Sincerely,
Shalexis PennBusiness response
08/03/2023
To whom it may concern:
We have spoken to the patient and her refund is in process. We have verified her mailing address and has confirmed.
If she has any questions She may contact us at the number listed below.
Thank you,
Refund Department
Jolie Plastic Surgery
************
Business response
08/03/2023
To whom it may concern:
We have spoken to the patient and her refund is in process. We have verified her mailing address and has confirmed.
If she has any questions She may contact us at the number listed below.
Thank you,
Refund Department
Jolie Plastic Surgery
************Initial Complaint
07/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid $250 deposit for surgery, was not informed that they were no longer open. Tried contacting the facility and cant get in touch with anyone, my online portal no longer works.Business response
07/20/2023
To whom it may concern:
We recently spoke to the patient and have reached an agreement. If you have any other questions please contact our facility and leave a voicemail.
Thank you,
Refund Department
Jolie Plastic Surgery
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Customer Complaints Summary
91 total complaints in the last 3 years.
10 complaints closed in the last 12 months.