Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a surgery in 2021,, I ended up having to cancel. I paid ***** for my surgery. They said it would take $1000 off for cancellation fee at first that wasnt an issue for me. At this time it had been its 2023 so it has been a while since i paid in full almost 2 years. My boyfriend passed away right before my surgery anyways. I let them know that how we paid at that time all of the accounts where closed, they asked me to provide proof so i provided screenshots for all accounts.. ********************************************** who is now under another name told me that they were sending my check in the mail and at a point in time they even gave me a date for the check. When that check never came i called to find out they claim they sent the money back to the bank accounts that are closed. They tell me you have to go to the banks right so i went to bank and because my accounts were closed for over a year theres nothing they could do and they sent the money back to the merchant. Do you know they told me they dont take incoming payments? I said yall shouldnt have sent my money out anyways it should have been a check and the bank is sending it back and your telling me you dont take incoming payments? So in September of 2024 i went through lawyers and sent a demand letter for the full $***** and interest fees and legal fees and of course they didnt respond to it, and its sad that on this page im seeing so much similar things about refunds and now all of a sudden they have changed their name and instagram. This is absurd and $***** isnt a little bit of money you guys have all the proof so im not uploading anything that will be for my lawyers i just wanted to get the word out

  Business Response

  Date: 01/21/2025

  Hello *******,

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation has been, and we want to clarify the steps that were taken regarding your refund.
  
  As outlined in your contract, refunds are processed back to the original payment method. Our records indicate that your refund was successfully processed in 2022, and the funds were returned to the bank account originally used for payment. After you notified us that your bank account was closed, we understand you filed a dispute with the bank, which resulted in the funds being returned to you through that process.
  
  We have already provided you with receipts confirming that the refund was successfully completed. Since the funds were returned to you through the dispute and all original payment methods, we consider the matter resolved on our end.
  
  We regret any confusion or frustration this situation may have caused, but as all necessary steps have been completed, Icon Cosmetic Center does not owe any further action regarding this refund.
  If you have any further questions, please dont hesitate to reach out.
  
  Best regards,
  Icon Cosmetic Center

  
  

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22767050
  
  I am rejecting this response because: how can i dispute anything from a closed bank account! Every response you guys have on here you can confirm i got my refund which i never got you refund back to original payment UNLESS i can prove i cant accept it that way which i did and i have the emails to that so all of this is lies dont believe them they will take you money and tell you they refunded it
  Sincerely,
  
  ******* C

  Business Response

  Date: 02/13/2025

  Hello  *******,

  Thank you for your message. We understand your frustration and want to clarify that we have thoroughly reviewed our records. We can confirm that your refund was successfully processed and completed on our end back in 2023. No funds were returned to us after that. We appreciate your understanding, and we hope you are able to resolve this with your financial institution. Should you need further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please call me so I can explain my situation

  Business Response

  Date: 11/20/2024

  
  We are writing in response to the complaint filed by Ms. ****** ***** ******** regarding a requested refund of $9,425.00.  
  
  Upon review of ******************* account and treatment history, we have confirmed the following:  
  
  1. Ms. ***** ******** underwent surgery with Dr. **** on **March 26, 2024**.  
  2. The procedure was completed in full as scheduled, and all services associated with the payment were rendered in accordance with the agreed terms.  
  3. The office provided all the pre- and post-operative care as outlined in the patient agreement.  
  4. Ms. ***** ******** has never contacted our office regarding a request for a refund or raised any concerns about the procedure or the services provided.  
  
  As all services were delivered as promised and there is no indication of any breach of agreement or failure to provide care, we are unable to approve her request for a refund.  
  
  We value our patients and strive to provide the highest quality of care and service. If Ms. ***** ******** has additional concerns or documentation she would like us to review, we remain open to discussing her case further.  
  
  Thank you for allowing us the opportunity to address this matter.  
  
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22580203
  
  I am rejecting this response because I had an infection on all my wounds. My cuts looks horrible & the infection isnt because I didnt take care of myself because 4 people have contacted me that had surgery there and also got infected 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/02/2024

  We appreciate the patient's feedback and are committed to addressing any concerns to the best of our ability. After the surgery on March 26th, our team made multiple attempts to contact the patient to provide support and follow-up care. Unfortunately, we did not receive any response from the patient, despite our efforts over several months.
  It is important to note that infections can arise from a variety of factors, including post-operative care. While we are unable to verify the patient's claims about other individuals' experiences, we can confirm that our facility adheres to strict hygiene and safety protocols to minimize the risk of infection.
  We encourage the patient to respond to our calls so we can review her concerns thoroughly. If she is dissatisfied with her results, we are happy to arrange a file review with her surgeon to discuss possible solutions. However, based on the services provided, which were fully rendered, the patient does not qualify for a refund.
  Our priority remains the health and satisfaction of our patients, and we hope the patient will work with us to resolve this matter.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hope all is well I would like to file a complaint against Unique Aesthetic Center I was suppose to get a surgery with with Dr ***** he left then dr. **** lets start by say this place has been so many names and I have lost so much money behind them the amount Im ask for a refund for doesnt even compare to how much I lost I request a refund from Unique which is now called icon I receive a email saying the first ****** was leaving & I decided to go with Dr. **** then he left I request a refund &recieved a email Aug27,2024 from the refund department from a guy name **** saying it was processing & You will take up to 21 days today is November ******* I called numerous times before they all begin to transfer me to the refund manager ****** I have a very bad flood in my house that I discussed me needing the money to get me and my children a place and needed my refund she stated that it can be expedited by giving her my banking checking & rounting instead of a check because check take longer that took about two or three more weeks to come after to come ***** dollars was put in my account September ******* so I called and called & emailed over & over finally spoke to her because its hard to reach her when I did she said she sorry she dont get to come to the phone because some customers requesting a refund have her on hold for an hour sometimes so Im saying to myself an hour saying what???? REFUND YOU there money because the whole office just lie all day when you call .so fast forward I been calling her for weeks she said the reason I got a thousand is because they do that for fraud Purposes didnt understand so anyway she said wait 3 to 5 buiesness days it should be there I checked my back account every other day still nothing so I called again & again the next excuse was theyre having technical difficulties. Send the bank info over this was just day before yesterday. Sent it over. Nothing still they are thieves and lying to all customers the same way ***** is owe me

  Customer Answer

  Date: 11/07/2024

  This is an email on the 31 of October after the thousand was sent to my account I was notified that I was on a list after the thousand dollars was sent. I dont understand why the whole amount wasnt sent.the same day that I receive an email about my refund which was October 24. I received $1000 that same day even though they told me that I will have to wait 3 to 5 business days but did not send my whole amount. Ive been going back-and-forth with them with emails and calls Im missing $1,400 they also informed me in my email July 12, 2024 that Dr. ***** left the office and they asked me did I want to proceed with surgery with another clinic and I told them no please address the issue. I really need my money. I am going through a hardship

  Business Response

  Date: 11/26/2024

  
  We would like to confirm that the refund for Ms. ***** ******* ****** ****** has been processed in full. No fees were deducted, and the full amount has been refunded to her.
  We appreciate the opportunity to address this matter and ensure it has been resolved to Ms. ******** satisfaction. If you require further details or confirmation, please do not hesitate to contact us.
  Thank you for your attention to this matter.
  

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 12/12/2024

  They finally refunded my money thanks 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund for ****** around july 2024 here its now nov 2024 i have received email saying the refund was processing , talked to a gentleman who said it would take up 45 days, when calling back 3 months later they told me he was no longer there so I talked to another lady who said it back in processing still nothing. I talked back 2 weeks ago the lady had than told me that skit of refunds were processing and she would put me on n list that I should received already still nothing. Im tired of calling and getting run around

  Business Response

  Date: 12/02/2024

  We appreciate your patience and apologize for any inconvenience caused by the delay in processing your refund. We understand your frustration with the time it has taken and the miscommunication you experienced.
  We are pleased to confirm that your refund of $13,500 is being processed in full via bank deposit, as card transactions are currently unavailable for refunds. Please rest assured that no fees will be deducted, and the full amount will be refunded to you.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 12/04/2024

  i have question to there response they says full bank deposit is that to *********** to post to our transation or do they need bank information from me

  Customer Answer

  Date: 01/13/2025

  its been over a month and so far we only recieved 2 deposits total ***** we still waiting on the other ***** with no commucations from you guys an update would be appratied appreciated thank you 

  Business Response

  Date: 01/14/2025

  Dear ******,
  
  Thank you for sharing your feedback with us. Our refund department has made two attempts to contact you regarding your refund, but we have not yet received a response.
  
  We are committed to resolving this matter promptly and would greatly appreciate it if you could get in touch with us at your earliest convenience. Your cooperation will help us ensure the refund process is completed smoothly and to your satisfaction.
  
  Please dont hesitate to reach out to us at ************, and we look forward to assisting you.
  
  Thank you for your understanding and prompt attention to this matter.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plastic surgery with ** ****** **** at Unique Aesthetic Center performed a breast reduction with saline implants. I ran into complications with open wounds. ** was never available to discuss why I had so many complications. He moved from one office to another. My implants did not work with my body, I have keloids from the wounds under my breast, my left breast had a noise as if liquid was moving and I ended up with a bulge under my breast which the ** neglected to acknowledge when I came to the office and the only time he saw me after almost 6 months. I know my body and I did not have that. I try to massage it and it bruises and its painful. My right breast turns rock hard and hurts. I now have an encapsulated implant and unfortunately I need to have explantation surgery.After the 6 months visit and how nasty this ** was at my visit I never heard from them again about follow up or massages. As a result of their lack of empathy and professionalism I still have complications. The $8000spent do not guarantee the horrible results and their lack of follow up. I need them to refund me to cover the new surgery I need to have done. This is the ***** experience Ive ever received with a doctor. I saw the reviews and there are many upset clients whom they havent taken care of. When I asked for a copy of my signed documents I was told I need to go on the portal and order them. Very unprofessional staff. I dont recommend anyone having surgery at this office.

  Business Response

  Date: 10/07/2024

  
  Dear Ms. ****************** regret to hear about the concerns youve raised regarding your experience at Unique Aesthetic Center. Patient satisfaction and safety are our top priorities, and we take your feedback very seriously. We are deeply sorry to learn about the complications you've encountered after your surgery with Dr. ****************** your post-operative complications, it is important to note that every patient's body responds differently to surgery, and some risks are inherent with any medical procedure, as discussed during the pre-operative consultations. While we strive to provide the best care and outcome for all our patients, sometimes additional treatments or corrective surgeries are necessary.
  We understand your concerns about the communication with Dr. **** and the follow-up process. We aim to make our physicians as accessible as possible for post-operative care. However, there are times when certain adjustments are required for a patient's schedule, and for that, we sincerely apologize if you felt unsupported. We also regret that the postoperative care and communication fell short of your expectations, and we will address this issue with our staff to ensure improvements in the future.
  In regard to the complications such as keloids, encapsulation, and bulging, these are recognized risks of breast implant surgery that were outlined during the pre-operative consent process. We understand that these complications are frustrating and uncomfortable, and we are very sorry for your discomfort.
  Please be assured that we are committed to addressing your concerns. Our team will be reaching out, as we would like to assist you in any way we can to review your case in more detail and explore options for care moving forward. Unfortunately, we are unable to provide refunds, as the procedure was completed. However, we are open to working with you to facilitate the medical records request to assist in coordinating any follow-up care you may require with another provider.
  Again, we are sorry that your experience has not been up to the standard we strive to maintain, and we are committed to improving your perception of our center.
  Sincerely,
  Unique Aesthetic Center

  Customer Answer

  Date: 10/18/2024

  Until today I have not been contacted by UAC. 
  im requesting all my paperwork  and medical records to be sent to my email 

  ***********************. 
  

  I can also be reached at ************. 
  

  thank you 
  ********* Conde 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22388606
  
  I am rejecting this response because: Until today I have not been contacted by UAC. 
  

  im requesting all my paperwork  and medical records to be sent to my email 

  ***********************. 
  

  I can also be reached at ************. 
  

  thank you 
  ********* *****
  

  
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 10/21/2024

  Good **************************** staff tried reaching you to the number on file back on 10/7/2024.

  
  We will try to contact you again today. 

  Customer Answer

  Date: 10/23/2024

  The medical office is now called Icon Cosmetic. 
  they sent me a release to sign to provide me my medical records and they want me to pay $1 per page after all the $8k plus that I paid for a failed surgery. When the office manager wrote back here in response to the complaint she never said I had to pay. I dont think its fair that Im being asked to pay for something that belongs to me. Its my personal medical records and Im requesting to be given me to. I never received a copy of them after I signed when I got my surgery. My request is that you email my records to my personal email which I provided to ******** and ******** twice yesterday. 
  thank you 

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22388606
  
  I am rejecting this response because: The medical office is now called Icon Cosmetic. 
  they sent me a release to sign to provide me my medical records and they want me to pay $1 per page after all the $8k plus that I paid for a failed surgery. When the office manager wrote back here in response to the complaint she never said I had to pay. I dont think its fair that Im being asked to pay for something that belongs to me. Its my personal medical records and Im requesting to be given me to. I never received a copy of them after I signed when I got my surgery. My request is that you email my records to my personal email which I provided to ******** and ******** twice yesterday. 
  thank you
  
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 10/24/2024

  The medical records team is refusing to email me my medical records unless I pay $1 and on their response it never says there is a charge for them per page. I find it offensive that they are the only office wanting to charge for medical records when they never provided me with a copy upon signing. 
  the other issue is that the ** never followed up with me for the rest of the year like they should. 
  I will continue to complaint until they provide me with my medical records via email. I dont want a paper copy I will print them myself 
  TY

  CC

  Business Response

  Date: 10/24/2024

  Thank you for your feedback. We would like to clarify a few points regarding your request for medical records. Our office, now operating as "Icon Cosmetic Center," adheres to all ***** regulations, including those related to the release of medical records. Under these regulations, we are required to provide medical records within a specified timeframe, and it is permissible to charge a reasonable fee for processing and duplicating these records. This fee is standard practice and is outlined on the request per page.
  We understand your concern regarding the payment for your medical records, especially given your previous experiences. However, it is important to note that the fee applies to the process of generating and providing copies of records, which is separate from any medical procedures performed. Additionally, we are more than willing to work with you to resolve any other issues related to your care, and our team has been in communication with you regarding your request.
  To expedite this process, please submit your phone as it was sent to us to start the process. Upon receipt of the signed release and payment, we will ensure your medical records are promptly sent to the email address you have providedin the form.
  We remain committed to assisting you and addressing your concerns in any way possible.
  Sincerely,

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject : complaint Against Unique Asethetic Center I hope this message finds you well , I am writing to formally lodge a complaint against Unique Asethetic center regarding failure to issue a refund owed to . On June 18th 2024 , I initiated a request for a refund after canceling a service with unique Asethetic center. Despite their deduction of a cancellation fee amounting to $ 1000.00,I have yet to received the remainder of my payment totaling $8200.00. I spoke with a representative on July 19th 2024 who assured me that the refund would be processed and credited back to my payment method by 5:00PM that same day regrettably ,as of today July 24th 2024 , I have not received any payment from Unique aesthetics . Upon calling Unique aesthetics July ******* ,I was informed that the refund office was closed , further delaying the resolution of this . This situation is incredibly frustrating and has put me in a financially uncomfortable position as I have emergency that needs urgent attention. During my tenure as a client unique aesthetic was prompt in ensuring all payments were made on time . However,the lack of urgency and transparency in processing my refund now that Im no longer a client/or in need of service is concerning and unacceptable. I have made numerous attempts to resolve this issue via emails /calls ,stressing the urgency of my need for the refund due to pressing personal matters that require immediate financial attention. I kindly request your intervention to facilitate the prompt issuance of my refund from Unique Aesthetic center. I believe I am entitled to receive refund without further delay as per agreement and applicable consumer protection laws.Attached to this complaint are copies of relevant corespondence and documentation supporting my claim . Thank you for your attention to this matter ,I look forward to your prompt response and resolution of this issue.Sincerely ***********************

  Business Response

  Date: 08/05/2024

  
  Thank you for reaching out and bringing this matter to our attention. We have thoroughly reviewed your case with our refund department and have confirmed that the refund has been completed in full and credited to your bank account.
  
  We sincerely apologize for any inconvenience the delay may have caused and appreciate your patience and understanding in this matter. Please feel free to contact us if you have any further questions or need additional assistance.
  
  Thank you for giving us the opportunity to resolve this issue.
  
  Warm regards,
  
  

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22035629
  
  I am rejecting this response because: 
   The outstandi g balance related to my recent transactions with Unique Aesthetics .As of today ,I have only received a payment of $4000, whereas  the total amount owed is $8200.

    The last deposit was made on August 5th, 2024.Since then ,I have not received any updates regarding the remaining balance or a timeline for when it will be credited to my account. 

   

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/28/2024

  
  Thank you for bringing your concerns to our attention. I understand that you have been frustrated with the refund process, and I sincerely apologize for any inconvenience this may have caused.
  
  I have personally confirmed with our refund department that all funds have been deposited into your account. If you have not yet seen the refund reflected in your account, I recommend checking with your financial institution, as it may take a few business days for the transaction to be fully processed.
  
  Please know that we take your concerns very seriously, and we are committed to resolving any issues you may have. If there is anything further we can assist you with, do not hesitate to reach out.
  
  We appreciate your patience and understanding.
  

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund on March 26, it has now been 56 businesses days and I still have not received my refund. The policy states that it takes up to 35 business days. When I called the refund department the only answer I get is its still processing and now I dont even an answer. Its ridiculous, when I was a customer they called me about everyday now I cant get ahold of anyone. It shouldnt take this long for a refund. WHERES MY MONEY!

  Business Response

  Date: 06/21/2024

  Dear Patient, 

  Thank you for bringing this matter to our attention and providing us with the opportunity to address your concerns.
  
  We apologize for any inconvenience or frustration this situation may have caused. Upon reviewing our records, we have confirmed that your refund has been processed in full. 
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your business and appreciate your understanding.
  
  

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22nd, 2024, I requested a refund from Unique Center for the amount ***** dollars to be refunded back to the payment method that I used to make the purchase. I was told that it would take 21 business days to process. On the 21st business day I called and was told by *** that "it was in the final processing phase" and I should "here something back soon" on the 25th business I called again and was basically told the same thing by ***** who says she is the supervisor of the reimbursement department and that they were behind but would be processing the payment and that they are only allowed to disperse so much in a week to issue out refunds and that was creating a delay. I was told 21 business for my refund and as a patient I should not have to wait beyond the designated timeframe to get a refund for services I did not receive and would not have been able to receive had I not paid in full. I would like my refund as it is causing me extreme delays and it's a major inconvenience to have to constantly call for my refund. Today is the 31st business day and now I am unable to reach anyone in the refund department. I'm constantly being told they are on the phone with other patients and that I will receive a callback shortly, but it's been 2 hours, and I haven't received a call and I'm not being transferred when I call to the right people. I ask to speak to managers or supervisors, and they act as if there isn't a supervisor on duty that I can speak with.

  Business Response

  Date: 05/10/2024

  Dear ***************************,
  
  We hope this message finds you well. We are writing to inform you that your refund has been processed in full. Please take a moment to review your bank statements to confirm the transaction.
  
  If you encounter any issues or need any further assistance, please do not hesitate to reach out to us. We are here to help and ensure your complete satisfaction.
  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience this may have caused. We appreciate your patience and understanding.
  
  Best regards,
  
  

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unique Aesthetic Center is required to refund me $8350, as requested on December 21, 2023. Their stated refund policy outlines a ***** business day window for processing refunds. This timeframe has elapsed, and despite multiple inquiries, their refund department has not provided any indication of when the refund will be issued. Enclosed are several correspondences spanning nearly three months regarding the status of the outstanding refund.

  Business Response

  Date: 04/02/2024

  
  I am writing to inform you of the resolution regarding the recent complaint filed by Patient *************************. We have taken this matter seriously and have promptly addressed the concerns raised.
  
  I'm pleased to report that we have completed a full refund to Patient ************************* without any fees applied. The refund has been processed and sent out via check to the patient's address on file. We understand the importance of resolving issues in a timely and satisfactory manner, and we are committed to ensuring the best possible experience for all our patients.
  
  We sincerely apologize for any inconvenience or dissatisfaction experienced by Patient *************************, and we appreciate their patience and understanding throughout this process. Our aim is to uphold the highest standards of customer service and satisfaction, and we will continue to strive for excellence in all aspects of our operations.
  
  If there are any further questions or concerns, please do not hesitate to reach out to us directly. We value your partnership and trust in resolving customer disputes.
  
  Thank you for your attention to this matter.
  
  

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21499039
  
  I am rejecting this response because: 

  Thank you for your assistance. I received a call from Unique Esthetic Center on April 2nd, informing me that they had issued a refund via regular mail the same day. They advised me to expect the refund within seven to fourteen days. This is a perplexing claim, considering that US mail usually takes a maximum of three days. I'd like to note that I specifically requested the check be sent via certified mail for tracking and secure delivery purposes considering the amount of the check. Their response has raised concerns about the continuation of their potentially deceptive practices. To date, the check has not been received.
  

  I want to ensure that my ten-day window with the BBB doesn't close should the check either fail to arrive or not clear within a reasonable timeframe. Therefore, I kindly request this complaint be kept open for an extra ten days to confirm the transaction has been successfully completed.

  Sincerely,
  
  *************************

  Business Response

  Date: 04/11/2024

  We have thoroughly reviewed our bank account records, and we can confirm that the check has indeed been cashed as of today's date.
  
  

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit of $250 to Unique Aesthetic Center in February 2023 for a BBL with fat transfer procedure for a promised date of surgery 1/4/24. This was a date given to my by the office stating it was available at that time. The full price agreed was ****. I made payments of **** and was ready to pay the full amount on 11/16 when I was contacted by the office and told my surgery date was cancelled due to **************** going on vacation. I was floored. My labs were done and medical clearance. **************** wants all of his surgery paid in full one month prior to the date scheduled. I am traveling from out of state. I had to make several accommodations in regards to this surgery including a recovery home, child care, time off of work, flights, post op supplies,etc. They took absolutely no consideration in to cancelling a surgery day less then 7 weeks of schedule. I requested an immediate refund on the patient portal of the total $****. As well as emailed the coordinator requesting a letterhead with the cancellation to forward to my accommodations. No answer. I was recently contacted attempting reschedule my surgery. Which I feel is not the correct thing to do considering my specific circumstances. I work contract and am due back to work 1/31/24. Then offered several other facilities/drs to redirect to. I took over a year of time and research with **************** when I considered elective surgery. Less then four weeks trying to commit to a Dr in an entire different state. Then threaten me to lose $1000 if I permanently cancelled. How does a surgeon acquire 1k when he cancelled on me for a vacation. Its a true scam. I can imagine how many people they have done this to. I was a compliant patient. Standing on my end of the agreement. If youre able to withdraw my surgery date on short notice, its absolutely unprofessional, and honestly does not make me comfortable to proceed with an invasive procedure with the surgical center.

  Business Response

  Date: 01/02/2024

  To whom it may concern, 

  The office has spoken to the patient multiple times in regards to this matter, unfortunately the surgeon will not be available for the dates she originally booked for. Due to this inconvenience the cancelation fee has been waived. Refund is being processed in full.