ComplaintsforDorvidor Management Company, LLC
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am reaching out to further elaborate on my previous email and to formally request a refund for my application fee. This request stems from a series of disconcerting experiences that occurred during my visit to ****** at *********, which I believe warrant your attention.On April 10, 2024, I submitted an application for an apartment, motivated by the pet-friendly representation of your community. However, my visit on April 13, with my son and *** dog, was met with an unwelcome surprise. Upon entering the leasing office, we were abruptly approached by a staff member, ********, who instructed us to take our dog and wait outside. This request was made in a manner that was both unfriendly and unexpected, as there were no visible signs indicating such a policy, and it directly contradicted the pet-friendly assurances advertised on your website.The situation escalated when I met with another agent, ******, to whom I expressed my interest in viewing both one-bedroom and two-bedroom models to make an informed decision for my family's needs. Contrary to my expectations, ****** informed me that she would only show two apartments, not all three as I had hoped to see. This, along with the overall unwelcoming atmosphere and the apparent preferential treatment of other guests, left me feeling uncomfortable and undervalued.Moreover, the approval process for my application has been unexpectedly delayed. ****** had previously indicated that approvals typically take 24 to 72 hours, yet on my visit, she mentioned that my approval would probably not be processed until Monday, April 15. This delay is concerning, especially since MRI Prospect Connect confirmed that my application was complete on the day of submission. The inconsistency in the information provided and the delay in processing have led me to suspect that my application may have been intentionally postponed.In light of these events, and after witnessing a lack of professionalism and a potentially discriminatory attitude, I made the decision to cancel my application. When I communicated this decision to ********, her response was devoid of any concern or inquiry into my reasons for cancellation.Given the circumstances, I am requesting a full refund of my application fee. I believe this is a reasonable and justified request considering the deviation from the advertised standards of service and the discomfort caused by the staff's behavior.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.