ComplaintsforAffinity Management Services, LLC

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Affinity is the management company that took over my development as of Jan 1, 2024. My development is called ***********. I have sent my Condo payments for ******** February and March. They do not show in my account. I have sent numerous emails with proof that these monies have been taken out of my banking account and forwarded to them. They tell me this is a common problem when I call. They do not answer my emails, not even an acknowledgment that they are looking into it. Supervisors do not return my calls. I have spent hours trying to find out why these payments are not credited to my account with no success. They just say they are looking into it when I call. Totally unacceptable. Is there fraud going on, I live 1/2 mile from a recent HOA huge money fraud situation. I am beyond frustrated and their business practice and lack of accountability is unacceptable.

  

  Business response

  03/23/2024

  Good Afternoon ****,
  
  I trust this message finds you well.
  
  In response to the recent Complaint ID: ******** filed with the Better Business Bureau regarding our management of ***********, I am writing to provide a formal response on behalf of Affinity Management.
  
  Affinity assumed management of the community in January of this year. As customary during such transitions, there is typically a grace ****** of up to 90 days for a complete turnover of responsibilities. During this transition, various administrative tasks, including account updates, are undertaken to ensure smooth operations.
  
  Our customer care representative informed the homeowner in question about the ongoing transition phase. Despite our efforts, it appears that this communication was perceived as inadequate by the homeowner. Additionally, despite our attempts at outreach, we have been unable to establish direct contact with the homeowner to address their concerns.
  
  It is pertinent to highlight that the account is currently up to date.
  
  Given the circumstances outlined above, it is clear that Affinity's involvement in this matter is not pertinent. Therefore, we respectfully request the BBB to consider closing the complaint with no adverse consequences attributed to Affinity.
  
  We remain steadfast in our commitment to maintaining the highest standards of community management. Should there be any further inquiries or concerns regarding our services, we are fully prepared to address them.
  
  Thank you for your attention to this matter.
  
  If I can provide any further assistance, please do not hesitate to reach out.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I submitted a project request to replace my roof because it was leaking. After battling the insurance company for over 2 yrs. I have now been awaiting for over a month to hear anything about my request. I have called and emailed numerous times and no one can give me any answers other than it has been submitted and it is waiting to be reviewed or some variation of that message. Every time I ask if there is someone I can talk to about it then answer is that there is no one I can talk to. I just want to change my roof with a new one before the temporary repairs made while waiting for the insurance claim (now settled) money give out and my roof starts to leak again, at which time I am afraid I will have to take legal action again for negligent behavior in reviewing my request in a timely manner. Thank you.****

  

  Business response

  08/15/2023

  1.            Homeowners are kindly urged to ensure the submission of comprehensive and precise information when making project requests. It is essential to emphasize that any discrepancies or inaccuracies in the information provided could potentially result in approval delays.

   

  2.            To facilitate a seamless process, Affinity is dedicated to assisting homeowners by notifying them of any instances where information may be incomplete or inaccurate. This approach is undertaken to prevent unnecessary delays.

   

  3.            The responsibility for the timely submission of accurate documentation lies solely with the homeowner, and Affinity cannot be held accountable for any potential delays stemming from this aspect.

   

   

  
  

   

   

  *******   ****** CustomerCareSpecialist AffinityManagementServices *****-MainOffice

   

  Customer response

  08/16/2023

   
  Complaint: 20451835
  
  I am rejecting this response because:

  I completely agree that we are responsible for providing the correct information.

  When we originally submit the project there was an error in the submission which was communicated to us by the person that received the review, that error was promptly corrected. We didnt know that the application required the affinity ***** address. Further more Affinity has multiple address including the addresses that are sent to us for association meetings that are not the ***** address. 

  The claim from negligent behavior stems  the fact that the application sat in the inbox of the association for over a month before I was communicated that the association address on the form was incorrect, even though I called and emailed numerous times to check on the status and not once was I told that the submission needed correction. 

  All I want is a speedy review and approval of the project, which is properly permitted, so I can change my roof. 

  Sincerely,
  
  *************************

  

  Business response

  08/29/2023

  Please be advised that all architectural modifications are to be submitted online through a designated third-party platform, with the expectation that all entered information is accurate and complete. Upon review by our *******************, a notable discrepancy came to our attention, specifically pertaining to the notification process for ********************, the project owner. This discrepancy arose due to an absence of a valid email address or an incorrectly provided email address on file.

  This issue resulted in a failure to effectively communicate  notifications to ********************, subsequently causing a delay in the approval or denial process. In light of this situation, swift action was taken by our ******************* to rectify the submission error. Pertinent information was promptly dispatched to ********************, enabling him to advance with his application. Additionally, in a proactive effort, Affinity undertook the responsibility of amending ************************ application within the portal, thereby ensuring that all notifications will be sent accurately.

  Based on the facts outlined, Affinity's involvement bears no relevance in this matter

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩