ComplaintsforNadlan Management & Investments LLC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved in 6/1 no working fridge or **, both have leak, fridge door doesnt close all the way my couch has gotten wet from the ** leak. The ** also does not cool the apartment. I cannot run it too much because of the leaking. The window has no screen so when I open windows to try and get a little bit of air bugs come in, this is also out of code. There is also a range missing from the stove. They were aware of this bc maintenance man on move in day saw water all over the floor and told me it was just because the ** was on too cold. He also commented on how the ** doesnt cool the apartment. Plus there was a bowl in the fridge to catch a leak, which I did not put there. He also told me he would replace the missing range on the stove the following Monday and did not. *** asked for prorate on rent by email and in person as of 6/6, I have also left a voicemail as of 6/7. I have been putting in maintenance requests since I moved in. They send people but no one fixes anything. All of this should have been resolved before I moved in also no one can tell me the number of who I need to contact about this. This has been going on for a week where I have no working ** and water all over my apartment every day. I have documentation of ongoing maintenance requests, with updates and photos. I want to file a complaint and I want to know what I can do, how can I enforce *****/florida tenant rights?

  Business response

  06/26/2024

  Often times, the hardest task for any person to do is to admit when they are wrong. Our ability to accept and embrace the changes and growth that comes from taking on such a task is ultimately what sets us apart from the rest and drives our team to improve on our services. It provides a time to reflect on what works for our clients, and what could be improved upon.
  
  
  To put it simply, we did not rise to our own expectations and certainly not the expectations of our client. For that, we as a company apologize profusely. 
  
  
  On behalf of the entire team at Nadlan Management, we offer our most sincerest apology.  More importantly, is our pledge to prove ourselves and our abilities and also to regain your trust moving forward.
  
  
  We take this responsibility seriously, and look forward to proving ourselves everyday.  We know  that this will lead to improvements and growth, ultimately pushing our company to provide you with the services far surpassing your expectations.
  
  
  Regarding this complaint, we have made every attempt and succeeded at resolving the issues discussed.   Those issues have been resolved to the satisfaction of our client.  As a courtesy, a monetary adjustment has also been discussed and approved by all parties involved.
  
  
  While I hope this resolves the complaint at hand, the hard work has already began with our team.  To improve our processes, to elevate our standards, and to demonstrate our abilities moving forward. We look forward to proving ourselves everyday.  
  
  
  In closing, thank you for challenging our team to be better, to elevate the status quo and to humbly admit when we are wrong.
  
  
  
  
  Respectfully,
  
  
  
  
  Nadlan Management & Investments
  

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A nadlan management listing appeared on Tuesday 10/17 for a 3 bedroom listed under $1100 on Trulia.com. I applied on the same day 10/17 as soon as I could, paying the $60 application fee. I reached out to Nadlan management to speak to an agent. No one answered and when reaching out via text I was told that agents are busy and would get back to me as soon as they can. An agent called me today 10/19 saying the apartment was $2500. I told the agent that the apartment was listed at a substantially lower rate and she said she didnt know why it was advertised that way. This is baiting and switching. I need a refund for my application fee because I did NOT apply for a $2500 per month apartment and this unit was falsely advertised. The agent couldnt even explain why the prices changed. The apartment was just put on the market Tuesday, today it is listed as off market. This was a scam and I want my back because I wouldnt have applied if the apartment was listed at $2500 per month. The attached documents show that the property is still accepting applications and shows as income restricted. All pricing has been removed as a part of the scam.

  Customer response

  10/19/2023

  This the price I applied for. Trulia emailed me to see if Id heard back from the property.

  Business response

  10/20/2023

  Let us begin by welcoming **************** to *****!  We have received and processed her application, as well as the complaint lodged thereafter.

  To be very clear, we do not agree with or accept Ms. ******* assertions made in her complaint.

  **************** applied for a property with specific qualifications and guidelines, typically found in Low Income Housing Tax Credit (LIHTC) properties.

  Ms. ******* application was submitted for unit 307, as referenced in the file uploaded; however, we have not been able to verify the ad that she has referenced for the specific unit. The ad typically in use and syndicated among advertising partners has been attached, and includes the specific language found below.

   *This is an income restricted community.Additional documents will be required to complete your application for residency. Annual certifications are required. Price reflected is the maximum allowable tenant portion and does not represent the maximum rent that *** be charged.*

  We know that moving and finding a new home, especially from long distances can be exhausting, and key details can be overlooked.  Miamis housing market has seen prices continually increasing, and finding an affordable unit, especially in Downtown ***** can be incredibly challenging.  The team here at Nadlan Management work tirelessly, to assist our clients in their relocation, and to ensure that all details are clear and properly understood. 

  We apologize for any confusion **************** *** have had when applying for residency. We wish *************** all the best as she navigates her move to *****.  Although the application is currently being processed and costs have been incurred, Nadlan Management has refunded *************** the total amount paid for the application that she completed in error.This refund has been initiated and will be made available to the original payment method used and made available in accordance with her financial institutions policies. The transferrable application completed has been cancelled as is no longer available for use.

  Once again, we wish *************** the best in her search and relocation to *****.  We hope that moving forward, **************** reviews important information such as pricing and qualifying criteria with more care and resists impulse shopping without obtaining and understanding all of the information needed to make a sound decision. 

  Customer response

  10/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is horrible!!! They do not take care of their properties or tenants! I have filed maintenance requested over a month ago and nobody has even responded or came to help! The apartments are full with cockroaches and outdated! People fight over parking spots and play loud music every night until 3 in the morning! Management does not answer or respond to maintenance requests or enforce rules! I will hire a lawyer and ****

  Business response

  06/28/2023

  Unfortunately, this complainant has failed to provide a complete and accurate address or contact information.  Moreover, the name provided on the complaint does not match any leaseholder we have at the mentioned property.

  We take very seriously any and all concerns and complaints we receive from our residents and neighbors, and work together to find acceptable solutions for all parties involved.

  We invite the complainant to contact the Nadlan Management office at ************ to schedule an appointment to discuss issues and concerns that they may have, and together we can find a resolution.  It would be imperative that the complainant update their information with complete and accurate information so that we can better assist them.

  We look forward to hearing from our residents and meeting with them in the Nadlan Management office to discuss these reported issues and to proactively work together towards resolution.

   

  Nadlan Management & Investments, LLC

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nadlan Management is a horrible company that doesn't care about their tenants, just collecting their money. I have been complaining for months on end about a heavy ***** infestation and nothing has been done. They live in the walls and ceilings so even after i took the problem on and did MY OWN pest control, they just keep coming back. When I gave them a warning that I would stop paying rent if the issue wasn't solved, they filed for an eviction. Look at the attached pictures and tell me if anyone should live in conditions like these.

  Business response

  11/30/2022

  To clarify, Nadlan Management is the agent to the Ownership of this property.  As such, our joint response is below.
  From an Owner/Management point of view, we take pest control issues very seriously.  Knowing very well, that any issue can only be solved with full cooperation from all tenants and pest control service technicians. Other factors impact the outcome and success of any pest control/eradication services provided. Factors such as frequency of treatment, tenant housekeeping standards,personal cleanliness just to name a few.

   

  Specifically, with regards to frequency of treatments, this property has monthly services scheduled. The treatments include exterior areas of the building and property.  In addition, technicians knock on every door to offer services to the interior of every unit. This is a scheduled service on the same monthly rotation, which tenants are notified and made aware of the regularly scheduled date.  In addition,pest control services can be requested by tenants by submitting a maintenance request.  This will then be followed up with an appointment with the tenant, made by the pest control company for the property, scheduling a specific date and time for services to be conducted.  ***** services are proudly offered FREE OF ADDITIONAL CHARGE TO OUR RESIDENTS.

  
  This is not the forum to discuss the housekeeping standards and cleanliness of the tenants involved in this complaint. Instead, there have been a total of three service requests submitted by the tenants since their move-in on 11/25/2020. Two of those service requests were responded to,addressed, and completed by pest control within 2 days of the initial request.

  The third service request was sent on 10/11/2022, after tenants visited the management office. Their interaction at the time was not productive, as tenants conducted themselves poorly.  They were advised that their behavior is not conducive to solving any problem.  Tenants were advised that it would be helpful if we were made aware of a problem so we could work together to find a solution.  Instead, their screaming and threats continued, and they gave a list of various government entities in which they planned to contact. 

  Tenants then stated that they planned on moving out in a few months, and that they intend to not pay rent in order to save money in anticipation for a move to an unknown location. It was made very clear that the services we provide to our tenants, are provided to the best of our abilities,regardless of if their rent is paid, or is left owing.  It was also made very clear that the lease agreement in place would be followed, and any remedies available would be employed to collect rent due under the lease agreement.

  The conversation quickly devolved to screaming and threats,at which point the tenants were given the opportunity to move-out of the unit that they were claiming was unsafe. The tenants refused this option, stating that they didnt want to move at this time. Tenants then left the management office, clearly upset left the office.Tenants were reminded to submit the service request via the online tenant portal, giving them the ability to calmly tell us what the issues are within their unit.
  This third and last service request was submitted on 10/11/2022, after the in-person interaction at the management office, which was subsequently cancelled by the tenant with the comment Not requesting anything.

  
   Our standard treatments continue to be completed at the property on regularly scheduled intervals at no additional cost to residents.
  With specific regard to the eviction case currently filed with Miami Dade County Courts, We prefer not to comment on current and ongoing litigation.  We would like to note that generally, the details of the filing and the courts work on the case is a matter of public record, easily found online anytime and usually free of charge.

  
  As a community, we have all been through quite a lot in the past few years. Viruses, job losses, quarantines and pandemics have made us all change they way we live and work.  The impacts of which are still felt today. While we wish these tenants the best in their future endeavors, we must also state what many in our community understand and accept, that your responsibilities are your own, and when making the choice to not live-up to your responsibilities, you are also choosing to accept the consequences resulting from that decision.  Not many people are lucky enough to have the ability to live for free, especially in *****.  The fact of the matter, and the hard truth is that you cannot live for free on someone elses property.  It is simply a reality that we must come to terms with. This sense of entitlement must give way to having rational conversations and finding solutions to problems, no matter how large or small they seem.

  
  Again, we wish the tenants the very best in their future endeavors and invite them to schedule an appointment with out management office, to have a calm and rational discussion to effectively address any issues leading up to their fast-approaching move-out date.
  
  Nadlan Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩