ComplaintsforFlipSystem LLC

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased the program sold by FlipSystem back in December of 2023 and they stated and guaranteed to help you find, purchase, and rehab investment properties that are hand picked by them by setting you up with an entire team to do it remotely. They do not delivery on the promise and have sold the product too many people with not enough properties making it impossible to get any. They over promise and do not deliver. The contract they send is from ****** which is a dissolved corporation in ****** with California as choice of law. When you ask for a refund under the guarantee or anything the stop responding or say you didn't do anything they asked. When you report a problem they always have an excuse. When you provide even more pushback for money back they then get an attorney to intimidate you who then commits state bar violations for how they treat non-licensed attorney clients.

  

  Business response

  06/24/2024

  Thank you for providing this feedback and we are sorry for any challenges you have experienced as a client of ours.  We take all of the feedback we receive seriously and always aim to find a resolution.  We have a very generous refund policy that is outlined in our contracts with specific requirements that would need to meet in order to receive a full refund.  When you originally requested a refund, you did not meet that criteria, but we offered you solutions to move you to a new team/market to assist you in acquiring your first property in addition to waive the monthly fee for 2 months to help kickstart you in a new market as we know it takes time and effort to make enough offers to get one accepted.  We are clear from the beginning that this business is a numbers game and you need to make multiple offers in order to have success in the program and that shows from other customer having success in the same markets.  Our records show that not much activity has taken place since this resolution and another request was made for a refund.  At that point, you decided to hire legal counsel, in which we decided to have the lawyers work out a solution between the two parties.

  Customer response

  06/26/2024

   
  Complaint: 21880726
  
  I am rejecting this response because: they have hired an attorney to threaten action for going to BBB and wanting comments removed. They are unethical and the program was followed to a T as they requested. I use a VPN and multi options to hide my identity online. This can affect them recording logins and such. They didnt respond, they signed a false contract under Nevada law with a disolved company and committed fraud. Its blatant. Please see attached responded written by legal counsel of which I had to a letter for me to help resolve this however the company has results to threats of intimidation and other tactics used by criminals who have intent to deceive the public. At least full refund is continued to be demanded  

  
  Sincerely,
  
  ***************************

  Customer response

  07/03/2024

  Company and attorney are now discriminating against me further stating English is not your first language. This is a tactic used by those who intent to deceive and commit further fraud. English is my primary language and this discrimination is based on the fact I have legal residency in ****** as well as *****************. This is extremely unethical on companys part and the attorneys. These type of companys are harm to business in general let alone the public. 
  

  Thank you so much for you help in pursuing potential relief and refund from this company.

  Thanks, 

  ************************;

  ************

  

  Business response

  07/08/2024

  Thank you for your response.

  At this point in time, we believe it is best for our respective legal counsels to communicate directly to address and resolve this matter. Our attorney will be in touch with yours to discuss the details further and work towards an amicable resolution.
  

  We appreciate your understanding and cooperation.
  

  
  

  Customer response

  07/25/2024

  Hello **** of BBB *************: 

  The response from your customer was never received. That is absolutely false as there attorney has failed to contact me or negotiate with me personally. He states he will not speak with me because he has speculated English is not my first language because after they investigated me and obtained information through unethical means found out I am a documented Mexican resident. I do not have an attorney handling this and the client blatantly provided false inflation and lied to your organization. I have never been represented by an attorney for this matter and there attorney and client knows this. An attorney write a letter under a legal rule which facilitates and encourages the business to communicate with the party requesting relief. I have attached the fraud letter written for the fraud the business continues to commit. 

  Multiple state attorney generals are looking into the matter however they do not represent me. Attached is a response to the State of Nevada. **** fraud investigators are also looking into the matter. No resolution has been offered, accepted, or attempted by the business and *************** was dishonest and flat out lied in the response. They have provided false information. 
  

  Please help with a resolution if you are able. 
  

  Regards, 

  ************************;

  

  Business response

  07/31/2024

  Hello *****,
  

  Our legal team has made multiple attempts to contact you regarding this matter. Unfortunately, despite our best efforts, we were unable to reach you.
  

  We are committed to resolving this issue and will continue to try to establish communication with you to find a satisfactory resolution.
  

  If there is a preferred method of communication or a convenient time for you, please let us know so that we can coordinate accordingly.
  
  Thank you for your attention to this matter.

  Customer response

  08/05/2024

   
  Complaint: 21880726
  
  I am rejecting this response because: once again the business has provided blatant false information. Their attorney has NOT reached out in good faith with me multiple times since the filing of their complaint. Instead they have attempted to degrade and attack personally. Their attorney has never reached out via phone. They reached out through email however they refuse to work with e without legal counsel claiming English isnt my first language. Attached is that response. 
  

  The company is a doing deceptive acts and directly giving misleading and false information to the BBB. They are unethical and not doing the right thing. Unless they have another legal team handling this besides ************************* attorney in **** I have NEVER received any attempt to reach out or contact. 
  

  Please ask the company to prove correspondence and all dates and methods of communication which the business claims they have reached out. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/07/2024

  Dear *****,
  

  We appreciate your feedback and want to address your concerns thoroughly. Our legal team has reached out multiple times regarding your case. If email is the preferred method of communication for you, you can write back to our lawyer directly and see if there's a time to chat.
  

  At this point, since legal counsel is involved, it is beyond our control to address this matter directly. Please coordinate with our attorney to find a suitable time for further discussions.
  

  Thank you for your understanding.

  

  Business response

  08/08/2024

  Not a problem!

  Here is the lawyer's information: ************************* <******************>

  Please let us know if there is any other information you'd like us to clarify.

  Customer response

  08/09/2024

   
  Complaint: 21880726
  
  I am rejecting this response because: I have already attempted to work with the attorney as clearly documented throughout this complaint. There attorney

  **************************;

   Dinn, ******* & ******, LLC***************************************;*********, *********; 44124, www.dhplaw.com

  **************  Phone
  ************** - Fax

  I have emailed and correspondence has showed. He has said he did not want to work with me because of his I discrimination against humans who may not speak English as there first language which has been submitted with the file multiple times. It is his attitude and disrespect which not only due to his potential multiple bar and ethics violations but also the filing of additional complaints to multiple state agencies regarding the unethical and deceptive practices of his client FlipSystem LLC of whom I have been trying to work out the issues in a professional manner but they have refused to honor any requested and ignore the information provided. The support they have is non-existent, they continue to charge a credit card even though it was said to have been  stopped from *************** and and then reported as fraud for those transactions as they had been run without authorization.  
  

  This business is not reputable and does mot deserve the respect of being BBB accredited. Especially after the last response give.  That should be documented and counted towards the decline in status with the BBB as it was not considered and respectful to not only the BBB but the customer. 
  

  They continue to avoid the issue and have not addressed the blatant false and misleading statements made to the BBB. This is to keep the score they have however that is beyond deceptive as they are a sham of a business as clearly shown. 
  

  i highly recommend the BBB consider if FlipSystem LLC they would like to continue giving an accredited badge. 
  
  Sincerely,
  
  ***************************

  Customer response

  08/15/2024

  Hi ****: 

  your response stated that the complaint will be on the profile of the business with BBB however when it was reopened with a response it was removed. Please advise when this will publicly be posted on the BBB website to warn consumers of this company and the deceptive practices they participate and that the BBB was unable to provide resolution with. 
  

  Regards, 

  ************************;

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined their online program back in November 2023. I have been dissatisfied for a while and have reached out for a refund and I have emailed several complaints to them. They said I was not eligible for a refund and in order to receive one I would have to do unrealistic steps to qualify. They advertised that "no matter what we guarantee you will make a profit or your money back". I paid $****** to join their team and have been paying a monthly subscription of $*** to access their house flips they find. They teamed me up with two different realtors who both have lied to me about properties and have failed to help me secure a property. FLIPSYSTEM claims unrealistic profits on homes and they issue construction bid estimates which are way off from the actual numbers in order to make the house flip deals they send look way more appealing. I believe this is very unfair and false advertising.

  

  Business response

  06/14/2024

  Dear **********,
  
  We're reaching out regarding your recent complaint submitted through the Better Business Bureau. We value each piece of feedback we receive, as it provides us with the opportunity to improve our services and ensure our clients have positive experiences.
  
  First and foremost, I want to extend my sincerest apologies for any frustration and dissatisfaction youve experienced. It is never our intention to mislead our clients or provide less than accurate information.
  
  To address your concerns, we propose that we conduct a full audit of the deals you are placing offers on and analyzing. Our intentions from the very beginning are to not only get you into a deal, but a successful one so you don't run into issues as you progress through the renovation phase. That can come with some deals not working out due to unforeseen circumstances, such as foundations issues that can come up during the inspection period.
  
  As we see that you are serious about your real estate business, we are ready to make accommodations to best help you get into a deal that makes the most sense for you. We believe our refund policy is very fair and is designed to ensure that all our clients have the best opportunity to succeed. It requires certain commitments to be met, which are intended to maximize your potential in real estate investing.
  
  While a financial adjustment is not an option as it seems as the requirements you agreed to weren't met, we are fully committed to helping you succeed within the framework of our program. Your success as a real estate investor is paramount to us, and we believe these steps will address the core issues effectively. Your continued satisfaction and trust in FlipSystem are important to us, and we are here to support you every step of the way. We look forward to your feedback and hope to find a resolution that meets your expectations.
  
  Warm regards,
  FlipSystem Customer Success Team

  Customer response

  06/20/2024

   
  Complaint: 21835064
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  06/25/2024

  Hello, This is my first time utilizing BBB. I was unaware that apparently I did not reply correctly. Can we please update this case and reopen it? I was under the impression that I chose "do not agree with Business response" and then after I would have the opportunity to express my concerns in further detail. I have the response but I am not sure where to send it. I will include it below. Thank you.

  Hello, I have reached out to Flipsystem with feedback several times on how this system is not working and was told to keep trying or to watch their videos explaining what to do whenever I had certain issues. To a member this doesn't seem as if Flipsystem actually does value the customer or the feedback like they claim they do. It is very easy to point the finger at me and say the profits Flipsystem promised aren't there because of my efforts, meanwhile their efforts were just telling me to keep looking for more properties. I believe I have put in more than plenty of effort with zero return over the last 6-7 months. In fact, I believe I have put in more effort to succeed than Flipsystem has to actually help me. I feel as if my issues are shrugged off and not actually resolved when I express my concerns.
  
  I just can't seem to justify that $****** for a sign up fee is valid for my situation and the amount of actual help I received. $****** to give me a realtor and hard money lenders contact info seems very steep to me also just to answer a few emails? The ads claim GUARANTEED profits at an avg of $******-$****** per deal or your money back. I kept trying to stick with it when all the deals weren't working but literally every property that was sent does not work out based on Flipsystems very far off estimates for rehabs and purchase prices. The deal shows $****** profit when realistically its about $*****-*****k on a $******-******k investment. I have asked for a refund twice now and was told "I don't qualify" or to keep looking for more properties. I have not been told why I don't qualify. I even asked if Flipsystem is so confident this works, then help find me a deal that makes actual sense profit wise to prove me wrong. That is not asking for a lot especially after how much money I have given to them. Instead, I was told to just look for properties and send them to them to review. The only way I would feel somewhat better is if they actually find a deal that works out and makes my money back or refund me. 
  
  A ton of the information provided on these deals are no where near accurate. I have sent in deals for review and then flipsystem says they look great but they end up losing money in the end once my realtor tells my the real numbers. I was told to submit 25 offers per week which is not realistic at all. I send my realtor about 3 at a time and he can barely get those submitted within a week. 
  
  My satisfaction and trust in this program is non existent for a good reason. I know Flipsystem are not scammers, but I cant help the fact that I feel as if I was scammed. $****** plus the $*** a month for a "property tracking calculator system" with zero return and no resolution is a good reason to feel this way. I feel the ratio for the amount of money to help I received is very unfair. If they see a client struggling for this long especially after paying that much money to have not yet been able to secure a deal goes to show why this complaint is valid enough for a refund. There was no plan to help me whatsoever was just told to keep trying.
  

  
  

  

  Business response

  07/01/2024

  Dear **********,

  Thank you for your message. We regret that our program did not meet your expectations and that your experience was not satisfactory. We strive to provide the best service possible, and it is unfortunate that we were unable to meet your needs. We would like to clarify that while we guarantee entry into a deal if our process is followed, we have never guaranteed specific profits.

  As you have initiated a chargeback, the refund will be processed by your bank and the third party, not by us directly. We hope you have a great experience in real estate investing moving forward and wish you all the best in your future endeavors.

   If you have any further questions or require additional assistance, please feel free to reach out.

  Customer response

  07/15/2024

  
  Complaint: 21835064
  
  I am rejecting this response because:
  

  Yes i understand that I have initiated that what I believe is a very fair chargeback request based on the amount of help I actually received from flipsystem. This does not mean my bank will approve this chargeback, it is still under the investigation process. Therefore that means who knows if I will be compensated in any way. You did advertise average profits not "guaranteed profits" but you also advertised that "no matter what you will make sure we make money in the deal". This again is not true since I was still unable to get into a deal with the help and guidance from flipsystem. Now you are saying you guarantee entry into your first deal but that doesn't seem to be the case here whatsoever. I have followed ALL the steps you have provided and your system is not working for me. I don't feel as if I am being understood at all or treaty fairly in this situation. I have dished out over $****** in the last 6 months working with flipsystem and their ground teams and haven't received a ***** in return. That is not a good look from a business standpoint that there was no actual extra action taken to help a dissatisfied customer from ********************** every time i asked for help. This is not a good feeling for a customer especially when the company keeps beating around the **** or tells you to "just keep looking" and to send them more deals to review when I could just review them myself, that doesn't actually help me. I feel like i am not being taken serious or my concern is not actually taken into fair consideration. The only thing flipsystem has done is take my money the last 6 months. You can keep your PTS fees but I 1000% don't believe keeping your set up fees are fair for my situation.

  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩