ComplaintsforBud's Auto Parts
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On December 22 I paid this company $445 for a Dodge transmission. I clarified with them that this included shipping and everything, they said yes it did. The next day we received a email saying we had to pay $375 for insurance or the transmission couldn't be delivered. The shipper said they made a mistake when they shipped the transmission but, they didn't have enough to pay the insurance when they shipped it. They expected us to **********. We are unable and unwilling to do this. At this time we are even in doubt that this is the correct transmission. We have been going back and forth with this company for the last few days and they are not willing to refund our moneyBusiness response
01/15/2024
Hello,
We received this letter and believe you have the wrong company. We do not sell transmissions and we do not ship any products.
Our company is Bobs Auto Parts, 3032 *********************, Conshshocken ** ***** and we only sell in our local area. You should probably get the receipt from the consumer so if they want to make a complaint they make sure they are making it against the correct compnay
Thank you
***********************************
Bobs Auto Parts
Office ************
Customer response
01/18/2024
I did not file against ***'s Auto Parts, I filled against-
Bud's Auto Parts. *********************************, Miami ** 33142
Customer response
01/28/2024
The original information is completely incorrect, it is not what I filled. Here is the correct information.
Bud's Auto Parts. *************************************; Miami ** 33142. Email Addresses- ********************************* ********************* **************************
Phone number ************
I'm don't know how the information was completely changed. The dates and amount is correct.
Business response
03/05/2024
To whom this may concern,
I am sorry. **************** was scammed by an Imposter pretending to be Buds Auto Parts in Miami. We have a large list of other people that have also been scammed. We are also a victim of the fraud. This is affecting our business now for over a year!
We do not sell Parts online, nor on ******** Marketplace. This Impostor poses to be ******, one of our salesmen and uses the Telephone Number ************ and email ********************************* to request payment on parts. I have already reported this to ******** as a scam, and they haven't done anything about the fraud. I have also reported to the local police in Miami and the FBI.
I suggest that ************ report this fraud to his local police and the FBI. Can the BBB get involved and contact ******** to put a stop to this Fraud. Maybe we can finally put a stop to this Fraud which is getting worse every day.
Sincerely,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.