Business ProfileforPollo Tropical

Pollo Tropical totally dropped the ball on a catering order for 50 people last Friday, for our kids graduation party. According to them, doordash picked the food up and then delivered it somewhere else on ***********, where it was accepted!?! Who would accept food for fifty people that you didnt order? My kids went around the neighborhood looking to see if it was sitting on a doorstep. I spent an hour and twenty minutes on the phone only to find out they would not be able to help me any further. They then promised I would get a call within twenty four hours, and they would refund me my five hundred dollars. The call was never received and no Refund, so I called again yesterday and again was promised 24 hour Call back with a refund, but no call has been received so now I'm going to rant on social media about how horrible the situation was and how they have responded. Meanwhile, on party day, I had to send family members to publix to grab anything pre-made from the deli they could get their hands on to feed my guests. I'm also thankful. I paid for it with my m x card, so i'm disputing the charge. It all ended well with a funny story the kids and family will remember, but I lost over an hour of time from spending it with family on the phone trying to locate the food. I have ordered catering from pollo tropical before and was very happy with it. But this has turned me off forever. #PolloTropicalneveragain #pollotropicaldroppedtheball