ComplaintsforBloomsy Box.com, LLC

• Initial Complaint

  05/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The flowers arrived half dead and by day 2 were ready for the trash. They don't honor their freshness guarantee and only send automated replies to customers. This is an unacceptable business practice.

  Business response

  05/17/2024

  Dear *****,
  I hope this message finds you well.
  First and foremost, I want to extend my sincerest apologies for the disappointment and frustration you experienced with your recent flower delivery from BloomsyBox. It deeply saddens us to learn that the flowers arrived in poor condition, as this certainly does not meet the high standards we strive to uphold.
  Your feedback is invaluable to us, and I want to assure you that we take it very seriously. We are committed to making this right for you. Please accept our sincere apologies for any inconvenience or disappointment this situation has caused.
  To rectify this matter, we would like to offer you the option of either a full refund or a replacement shipment of fresh flowers. Your satisfaction is our top priority, and we want to ensure that you receive the beautiful flowers you deserve.
  We understand that this experience may have led you to reach out to the Better Business Bureau, and for that, we are truly sorry. It was certainly not our intention to cause you any undue stress or inconvenience. We regret that the issue was not resolved to your satisfaction before it escalated to this point.
  Please contact our Head of **************** at ******@bloomsybox.com at your earliest convenience, and she will assist you in processing your chosen resolution promptly. Once again, we apologize for the oversight and the inconvenience this has caused you.
  Thank you for bringing this matter to our attention. We sincerely appreciate your understanding and patience as we work to make things right for you.
  Warm regards,
  
  *******************
  **************** Specialist
  BloomsyBox.com

• Initial Complaint

  05/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I recently had a terrible experience with their customer service regarding a gift subscription that I gave my daughter and son-in-law for Christmas. I have attempted to contact customer service by email at least three times about this, but I have gotten no response other than a we got your email automatic reply. I wrote to the founder, but my letter was return undeliverable. I purchased a several-month subscription, and the first delivery arrived on Jan 3 of 2023. Since then, the monthly delivery has arrived by the first week of the month. On April 12, my daughter contacted me because the delivery, oddly, hadnt arrived yet. I contacted Bloomsy customer service, which apologized for the late delivery, and ****** told me the flowers would be delivered by the 18th. ( I apologize for the shipping issue. We are shipping a fresh bouquet to deliver on Tuesday 4-18-23.). I told them that would not work, since my daughter was going out of town from the 17th to the 27th. On April 17, ****** got back to me to ask me what delivery date I would like instead. I told her April 28, after their return. She did not reply. On April 18, I got an email saying that the flowers had been delivered to my daughters empty house. Where they died on the porch. I have sent at least three emails about my unhappiness with this, but have gotten no response AT ALL from them, except for automated replies. At the very least, I expect a personal reply, an explanation, an apology, and an offer to make up the delivery that died on the porch. This is terrible customer service, and I am inclined to never use them again.

  Business response

  05/29/2023

  We have already replied to this customer and apologized for the inconvenience
  
  A replacement will be shipped and we have also upgraded her next 2 months.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At one point, I had a monthly subscription with this company in the amount of $44.99 per month. The flowers on my last month were of such poor quality, I complained via the company's email address. Number one, way too many people were involved in the process. Number two, several of their customer service representatives should NOT be working with people; they are extremely unprofessional and rude. The company did agree to send me a replacement arrangement, but sadly sent THE SAME arrangement which looked like nothing more than a bunch of weeds picked out of a field.The worst thing is that NEVER and I mean NEVER have I ever ordered an arrangement or had a subscription in the amount of $74.98. As best I can tell, BloomsyBox does not even offer a monthly subscription in the amount of $74.98 per month. I contacted the company asking for proof of delivery, a tracking number of some sort, a photo of the floral arrangement I supposedly received, etc. I also contacted my banked and turned this $74.98 in as a fraudulent charge. I was given a temporary credit and my bank's *************** went to work on investigating the claim.BloomsyBox provided a ***** tracking number and nothing else. While I have great respect for ***** and the work they do, this means nothing to me as it does not prove the flowers were delivered to me. Delivery companies are not infallible nor are the people that key in card numbers for any company, whether they deliver for Amazon or BloomsyBox.I NEVER ORDERED any floral arrangement from BloomsyBox in the amount of $74.98 nor was any such arrangement ever delivered to my home. Why would I risk perjury in stating this? Simply put - I would not. BloomsyBox basically stole $74.98 from me and refuses to give me the money back. Fresh flowers once a month was the one treat I allowed myself. But then the quality got so bad, I decided to cancel my subscription. My subscription has been cancelled, but I am due a refund of $74.98 immediately.

  Business response

  04/27/2022

  We are extremely sorry about this customer's experience with ************************* and we take very seriously  every complaint and review we receive from our customers. After going through our files we found that on Feb 3rd 2022 ********************* placed an order not for a subscription but for a single bouquet of Tulips , the flowers were shipped to:

  ***************************
  1819 ************
  UNIT 42
  ******* ** 97080
  *************
  **********

  Flowers were delivered on Friday February 11, 2022 at 12:05 pm with the ***** tracking number: 289687400205.

  Not sure why ********************* is claiming that this is a fraudulent transaction when we shipped and delivered the flowers according to the order.

  We are willing to send more details of the order if needed.

  Thank you very much

   

  ***********************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩