ComplaintsforBng Appliance Repair, Inc.
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 92 year old mother hired BNG Appliance Service May 24, 2022 to fix or replace a wall A/C unit in her rental apartment located at *************************************************************************. The unit BNG installed is a window rather than wall unit. It is too small for the opening, and drips inside the apartment. They were supposed to return and complete the work, but do not show up or even answer my phone calls or return messages. They overcharged my mother plus added a warranty. They would only take a personal check. I have called upwards of 10 times trying to get them to fix the install, but they make appointments and do not show up. I also have 2 brothers who have called and tried to get this company to complete the work properly.They took advantage of a senior citizen. I have pictures taken of the A/C unit and the total install taken the day they made Mother pay.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Said the mother board on my oven needed replacing. I paid **** for it to be replaced and had same error on my oven a day later. They came back out and said another board needed replacing and it would cost another ****. Said they told me that that was a possibility and in no way shape or form did they- otherwise Id purchase a new oven. Seems like a big scam.Business response
08/31/2022
Customer has a viking double oven. The top oven was giving serial error code. Techinician change top oven control. 2 weeks after the bottom oven control was not communicating with lower oven board. Customer has to replace lower oven control. Tech advised customer that with these oven it's better to change both boards. Customer did not want to pay the **** instead you wanted to fix only the top oven that was broken. She oven is working however the top board doesn't communicate with lower oven.
She needs to replace lower oven control board.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.