ComplaintsforL 3 Funding

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have received no less than 30 spam calls from these people since April og 2024. They are using a local-to-me phone number as trickery. I tried to call and have them remove my number, but I get stuck on hold for an endless period of time.

  Business response

  08/13/2024

  *****,

  We sincerely apologize for the unwanted calls youve received. We respect peoples wishes not to be contacted, and it looks like an error was made here. Your number has been immediately removed from our list, and were taking steps to prevent this from happening again. If you have any further concerns or questions, please email us at ********************************* 

  Thank you for bringing this to our attention, and were sorry for the inconvenience.
  

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was called today 01/25/2024 at 10:48 am by this company. My phone number is registered part of the do not call list and a representative from this company called me to sell me on a business loan. I tried informing the person that I am part of the do not call list and he was extremely rude and conceding about me informing him about it.

  Business response

  02/21/2024

  First and foremost, we want to extend our sincerest apologies for the experience you had with our company on January 25, 2024. We deeply value respect and courtesy in all our interactions, and it's clear that our rep short in this instance. Please know that your feedback has been taken very seriously.

  We are committed to immediately reviewing our call lists and procedures to ensure such an oversight does not happen again.

  Regarding the behavior you described, it is unacceptable and does not represent the service standards we strive for. We are addressing this issue directly with the team member involved to ensure this is an isolated incident. Thank you for bringing this to our attention. Your feedback is invaluable to us as it helps us improve and serve you better

  Customer response

  02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Level 3 Funding will not stop contacting me on my personal cell phone and work phone about a business loan that I do not want. They call every single day (except weekends) multiple times. I have asked them repeatedly to remove me from their call list. When they call my office, they pretend to know me to try and get by my assistant who screens my calls. As soon as my assistant says "He's unavailable," they just hang up and call back later. Level 3 Funding is causing a disruption to my life by calling me at home and work up to six times a day! Yes, on November 16, 2023, Level 3 Funding called my personal cell phone at 9:33 a.m., 9:43 a.m., 9:53 a.m., 10:03 a.m., 10:14 a.m., and 10:24 a.m. This is beyond harassment! And Level 3 Funding is wasting my time and my employee's time. I have never solicited this company for business, and I have no idea how they got both my personal cell phone number and my office number. On November 16, 2023, I called Level 3 Funding and spoke to someone named "*****" who (again) advised I would be removed from their call list.

  Business response

  12/04/2023

  First and foremost, we extend our sincerest apologies for the inconvenience and frustration you have been experiencing due to the persistent and unwelcome phone calls. We understand how disruptive and annoying these calls can be, especially when they interfere with both your personal and professional life. We want to assure you that we take your complaint very seriously and will be conducting a thorough investigation into the matter, although we must inform you that we do not have any record of an employee named *****.
  
  Please rest assured that we are committed to resolving this matter and ensuring your peace of mind. Your satisfaction and wellbeing are of utmost importance to us.
  
  Thank you for bringing this to our attention, and again, we apologize for any inconvenience caused.

  Customer response

  12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your assistance with this matter.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have constantly received emails from this company, and less than a month ago I called because I am tired of being harassed, I was told how to remove myself. I did that, yet I am still getting communications from this company. I called today, and the guy said he removed me. Not even 5 minutes later I get a call from ****** asking me if I need any funding and then about 10 minutes after that I am getting a text from Vianka. I am wanting compensation from this company for harassing me umpteenth times. I have been bothered in excess of 20 times in the past 2 months. If I do not receive compensation for the harassment, I will reach out to an attorney and seek full compensation for each violation. I am very aware of the **** and harassment laws, as I used to be a debt collector and we had to learn the same laws. Please reach out to me to settle my case or I will be contacting an attorney. Thanks

  Business response

  08/04/2023

  Hi, 

  We apologize for this issue, and want to make sure your number gets removed from our lists. Our reps are specifically instructed to comply with these wishes, and recently have taken action to terminate these offending reps. ****** send us an email at ********************************* with your information for us to make sure we can remove it at a system level.    

  Customer response

  08/06/2023

   
  Complaint: 20351198
  
  I am rejecting this response because:
  I am still being emailed, called, texted after this complaint and have emailed yall and nothing has been done. I want someone from your legal department to reach out to me regarding compensation for the violations, or I will get an attorney and **** Youve have your chances to rectify the is**** Now Im beyond upset.

  Sincerely,
  
  *****************************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Merchant is spam calling me. Asked where they got my info and would not tell me.

  Business response

  07/06/2023

  Hello,

  We apologize for this inconvenience. Please send us an email at ********************************* with your information to ensure removal from any lists. Our reps are instructed to comply with people's requests, and not doing so is a terminatable offense. 

  Thank you

• Initial Complaint

  04/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company continues to call after politely asking them to place me on their DNC list (despite me already being on the Federal DNC registry). The last time I received a call, I once again asked to be placed on their DNC list, the rep's answer was "if you didn't want funding, them why do you want to know what company this is?" ************ uses deceptive tactics to conduct business such as using the same area code as my phone number making it seem as though it's a call from my home town. I have also filed a complaint against them through the ************************

  Business response

  05/11/2023

  We want to extend our sincerest apologies concerning all the issues that you have faced. We strive to maintain a high standard of service for our customers, and it seems we have fallen short in your case. We deeply regret that our interactions have caused you distress and assure you that this is not the conduct we expect from our team members.

  We prioritize the privacy and preferences of our customers, and we are concerned to hear that your request to be placed on our Do Not Call (DNC) list was not respected. Secondly, we are implementing a review of our DNC list procedures to ensure that when a customer requests to be placed on this list, their preference is respected and acted upon immediately.

  Please know that your complaint has been heard loud and clear. We are taking immediate steps to address this issue. 

• Initial Complaint

  02/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have asked this company on numerous occasions to stop calling me. I have informed them that I am not interested in their financing services, and that I am on the national Do Not Call registry, and to please take me off of their contact list. All of my requests have been ignored, and I continue to receive 2-3 calls daily from rude and aggressive call center representatives.

  Business response

  02/22/2023

  Hello,
  
  We apologize for the inconvenience & have added you to our do-not-call list. Our team is trained to follow DNC protocol and we'll be taking disciplinary measures on any offending members. 

  Thank you.

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business has been calling me 2-3 times a day, almost every day, for over a month. I've never done business with them and want them to stop contacting me.

  Business response

  11/07/2022

  We apologize, I will have our administrator remove your number from our database. 

  Thank you for reaching out. 

  Customer response

  11/10/2022

   
  Complaint: 18360621
  
  I am rejecting this response because they are still calling me. I've received 2 calls so far today. Please provide me the contact information for a person of **** enough authority to get the smap calls to stop.
  
  Sincerely,
  
  *********************

  Business response

  12/23/2022

  This number has been removed from our contact directory 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I received a call from a representative by the name of ****. He made multiple attempts to offer funding for my business. After several times of me adamantly explaining that I did not need any funding. He then hung up the phone. Prior to hanging up I heard him say You broke b**** I then called the phone number back. It was **** that answered the phone. I asked if I could speak with a supervisor about his verbal abuse, he then hung up on me. I did explain to him that I would be calling back to speak with a supervisor and leaving a review with the Better Business Bureau.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩