Customer ReviewsforFlex Storage Inc.

THE WORST MOVING COMPANY I'VE EVER USED!!! STAY AWAY!!! If I could give negative stars I would. I booked with them for my move from a 2 bedroom apartment to my very 1st home I've ever owned on Saturday, 8/3/24. It took 2 guys 9 hours to load & unload just my boxes and a few pieces of furniture. They broke/damaged several pieces of furniture, dropped boxes, stacked heavy boxes on top of boxes marked fragile with my china, computer equipment and other delicate, irreplaceable items. They tossed my china boxes to each other and turned boxes on their sides and upside down with no regards to what was in them. Charged me $830 for moving 1/2 my apt and ruining what was supposed to be one of the happiest and exciting days of my life! Moving into the first home I've ever owned. I've called multiple times, they have blocked my number and will not return any of my calls. I have not been able to speak with a supervisor, but have been promised multiple times I would be contacted! I had to hire another moving company at the last minute to finish moving my furniture. What should have taken 1 day to move turned into 2 days, 2 companies & more than double the money. BE WARNED! DO NOT USE THIS COMPANY!!! THEY ARE A SCAM AND WILL TAKE YOUR MONEY AND RUIN YOUR POSSESSIONS!!!

Great experience. Easy to use units with extras like grated flooring for easy sliding. Slow release back doors. We stored our stuff for 3 1/2 months. Everything stayed dry and protected. Their delivery and pickup drivers were professional and courteous.

DO NOT *************** TO FLEX STORAGE. Their telephone manners are impeccable while their moving skills are deplorable. Flex Storage of ***** demonstrated blatant disregard for our belongings, breaking multiple items, and failing to supervise crews woefully unfamiliar with the moving process. Our initial calls were handled very professionally and scheduling our move was a breeze. The issues came when it was time for the actual move to take place. The crew assigned to our move was dropped off by a supervisor who left as soon as the trailer was parked. Items marked as fragile were placed below boxes clearly marked as heavy. Wooden furniture was slide across driveway pavers on its side, and items were randomly place in the trailers with very little consideration for adjacent items. Following both the loading and unloading process moving crews were left to wait for HOURS in our yard waited for transportation. Buyer be very wary.

I hired them to move and store my things for 1 month and 2 days. My move was scheduled for ****, meaning the movers would arrive sometime within that window. After multiple phone calls, they finally arrived around 6pm. Then they made a ***** in one of the walls. When I spoke to them about this, they told me the damage was too minimal for them to fix, and that I was responsible for the repair. They promised me their largest unit would be able to hold furniture for a 2 bedroom apartment. When they arrived, I questioned the size of the unit, but they told me it would be fine. Hours into the move they tell me that my things wont fit, and one of they movers said he knew that when he arrived, but didnt tell me. I have a 2 bedroom place, but the second bedroom only has a makeup vanity and a cabinet, so they mislead me about the size of the unit. I had no choice but to agree to pay for a 2nd unit (they loaded it for free). It took over an hour for it to arrive and the move wasnt completed until 11pm Then they attempted to charge me for an entire month of storage when I only needed 2 days. They also tried to change the time of my furniture delivery into my new place. i only found out because of an email.The day of my delivery they were hours late again. I had to threaten to call the police. When the driver finally called me, he believed he was dropping off 1 empty unit, instead of bringing my 2 full ones and moving my things in.When they arrived, there was a wheel missing from a table and a dent in a chair. I later found roaches in boxes. I have lived in ******* for almost 20 years and have never had a ***** problem, so it definitely came from them. They promised to refund me $1400. When i called asking about the status of the refund, I was told that since they loaded and unloaded the 2nd unit for free, that should be enough. After lots of arguing and tears, they agreed to give me the $1400 as promised. They only actually gave me $1000, so im still missing $400.