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Customer ReviewsforFlex Storage Inc.
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Shandra J
1 star08/06/2024
THE WORST MOVING COMPANY I'VE EVER USED!!! STAY AWAY!!! If I could give negative stars I would. I booked with them for my move from a 2 bedroom apartment to my very 1st home I've ever owned on Saturday, 8/3/24. It took 2 guys 9 hours to load & unload just my boxes and a few pieces of furniture. They broke/damaged several pieces of furniture, dropped boxes, stacked heavy boxes on top of boxes marked fragile with my china, computer equipment and other delicate, irreplaceable items. They tossed my china boxes to each other and turned boxes on their sides and upside down with no regards to what was in them. Charged me $830 for moving 1/2 my apt and ruining what was supposed to be one of the happiest and exciting days of my life! Moving into the first home I've ever owned. I've called multiple times, they have blocked my number and will not return any of my calls. I have not been able to speak with a supervisor, but have been promised multiple times I would be contacted! I had to hire another moving company at the last minute to finish moving my furniture. What should have taken 1 day to move turned into 2 days, 2 companies & more than double the money. BE WARNED! DO NOT USE THIS COMPANY!!! THEY ARE A SCAM AND WILL TAKE YOUR MONEY AND RUIN YOUR POSSESSIONS!!!Review from Carole W
5 stars02/08/2024
Mr B was terrific! Helped me out in a pinch!Flex Storage Inc. Response
02/12/2024
We're thrilled to hear you had such a fantastic ************ with our team and appreciate your review! Please feel free to contact us with any future moving & storage needs you may have <3Review from Brian N
5 stars01/09/2024
Was very satisfied with the quality of service. ***** was very professional and the driver took his time and did absolutely fantastic job.Flex Storage Inc. Response
01/10/2024
Thank you so much for your review! We're very happy to hear about your great experience with out team. Your satisfaction means a lot to us <3Review from Todd T
5 stars01/03/2024
Great experience. Easy to use units with extras like grated flooring for easy sliding. Slow release back doors. We stored our stuff for 3 1/2 months. Everything stayed dry and protected. Their delivery and pickup drivers were professional and courteous.Review from Vania P
5 stars12/12/2023
Seamless and Stress-Free Moving Experience!! I recently had the pleasure of using FLEX for my move, and I cannot express how satisfied I am with their services. From start to finish, the entire process was smooth, efficient, and stress-free.The movers arrived on time, and their friendly demeanor immediately put me at ease-- even my mom mentioned how lovely and polite they were. The efficiency and organization displayed during the loading and unloading process were impressive. The team worked seamlessly together, making quick work of the move without compromising the safety of my things.One of the standout aspects of my experience was the meticulous packing and handling of my belongings. The movers took great care to wrap and protect fragile items, ensuring that everything arrived at my new home in perfect condition. Their attention to detail was truly commendable.Moving can be a stressful experience, so I've very grateful I was able to sit back and just enjoy the process. Highly recommend FLEX for all your storage & moving needs :DFlex Storage Inc. Response
12/13/2023
Thank you do much for this awesome review!We are thrilled to hear we were able to make your moving & storage experience seamless & stress-free and offer great service.Hope to help you out with future storage needs! <3Review from William W
1 star12/08/2023
DO NOT *************** TO FLEX STORAGE. Their telephone manners are impeccable while their moving skills are deplorable. Flex Storage of ***** demonstrated blatant disregard for our belongings, breaking multiple items, and failing to supervise crews woefully unfamiliar with the moving process. Our initial calls were handled very professionally and scheduling our move was a breeze. The issues came when it was time for the actual move to take place. The crew assigned to our move was dropped off by a supervisor who left as soon as the trailer was parked. Items marked as fragile were placed below boxes clearly marked as heavy. Wooden furniture was slide across driveway pavers on its side, and items were randomly place in the trailers with very little consideration for adjacent items. Following both the loading and unloading process moving crews were left to wait for HOURS in our yard waited for transportation. Buyer be very wary.Review from Tiffany H
1 star10/16/2023
I hired them to move and store my things for 1 month and 2 days. My move was scheduled for ****, meaning the movers would arrive sometime within that window. After multiple phone calls, they finally arrived around 6pm. Then they made a ***** in one of the walls. When I spoke to them about this, they told me the damage was too minimal for them to fix, and that I was responsible for the repair. They promised me their largest unit would be able to hold furniture for a 2 bedroom apartment. When they arrived, I questioned the size of the unit, but they told me it would be fine. Hours into the move they tell me that my things wont fit, and one of they movers said he knew that when he arrived, but didnt tell me. I have a 2 bedroom place, but the second bedroom only has a makeup vanity and a cabinet, so they mislead me about the size of the unit. I had no choice but to agree to pay for a 2nd unit (they loaded it for free). It took over an hour for it to arrive and the move wasnt completed until 11pm Then they attempted to charge me for an entire month of storage when I only needed 2 days. They also tried to change the time of my furniture delivery into my new place. i only found out because of an email.The day of my delivery they were hours late again. I had to threaten to call the police. When the driver finally called me, he believed he was dropping off 1 empty unit, instead of bringing my 2 full ones and moving my things in.When they arrived, there was a wheel missing from a table and a dent in a chair. I later found roaches in boxes. I have lived in ******* for almost 20 years and have never had a ***** problem, so it definitely came from them. They promised to refund me $1400. When i called asking about the status of the refund, I was told that since they loaded and unloaded the 2nd unit for free, that should be enough. After lots of arguing and tears, they agreed to give me the $1400 as promised. They only actually gave me $1000, so im still missing $400.Review from Christina S
5 stars08/27/2023
The process was easy. The employees were very helpful. And ******* and willing to go the extra mile.Flex Storage Inc. Response
08/30/2023
Thank you for your review! We are so glad to hear you had a smooth and enjoyable move with Flex and loved our service and communication <3Flex Storage Inc. Response
09/04/2023
Thank you for your review!
We appreciate your recommendation and are thrilled that we were able to provide excellent service.Review from Timothy Y
5 stars04/22/2023
Great people, prices and trailer ****** was very professional Will use them againFlex Storage Inc. Response
08/18/2023
Thank you for your kind review!
We are thrilled to hear you enjoyed our prices & service and would love to see you again for your next move!Review from Jim W
5 stars03/20/2023
I have to say I had one of the best experiences doing business with Flex Storage. They made everything so simple from start to finish. ****** was fantastic. Moving has typically a very stressful experience for us in the past with professional movers. They raised the price on us 3 times through-out the move. Flex Storage honored the exact price they quoted. Their packing and loading team were extra careful with our personal belongings and this was an absolutely wonderful experience from start to finish. A++ for Flex Storage. I highly recommend these folks.Flex Storage Inc. Response
03/21/2023
Thank you so much for your review! We are thrilled we were able to help you experience your first stress-free move and that you were pleased with our service and pricing. Hope to see you again soon! :)
Customer Review Rating
Average of 10 Customer Reviews
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