Business ProfileforStorage King USA

Let me start by saying that I have had from 1 to 4 units rented at this facility for approx. 3 years and have paid from $100 to $350 a month. This month they had advertised on their website $39 a month for a 10ft x 10ft unit. I rented one (They are usually about $100). My mother was using part of one of my units, so I had her rent one online for $39 as well, to free up some space. I said online $39 for a 10ft x 10ft unit on the upper level (climate controlled). When we got there they gave her a unit on the basement level, as far from the elevator as you could get. This is a problem because she is 82 yrs old. I needed her to be on the same level as my units are on because of her age and so forth. When I rented mine online they gave me one on the upper level as stated, the next day they put her in the basement. This is false advertising and I want them to put her on the same level as I am on, so I can watch, help her if needed. If we wait until one opens on the upper level they will charge a much larger price (the sale will be over) and they charge a $29 administration fee as well (which she would not have to pay again if they gave us the right unit to begin with. I contacted the business, the lady there said she had nothing to do with it (which she didn't). I spent over 2 hours trying to find a corporate headquarters number or emai l with no luck trying to resolve this issue. There is no way to contact anyone with more senority than the one that works at the local level and they are no help.