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Find a Location

Royal Holiday Club has 1 locations, listed below.

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    Business ProfileforRoyal Holiday Club

    Timeshare Companies

    At-a-glance

    Customer Reviews

    1.61/5stars

    Average of 75 Customer Reviews

    Customer Complaints

    132 complaints closed in last 3 years

    48 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5727 NW 7th St - MMB # 281, Miami, FL 33126-3105
    BBB File Opened:
    5/29/1999
    Business Incorporated:
    12/21/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Holiday Club Management Company de México, S.A. de C.V.
    • Royal Holiday International
    • Royal Holiday Vacation Club
    Business Management
    • Mrs. Angelica Vela Zarzavilla Sr., COO
    • Ruth Padilla
    • Janet Maggi, Manager of Quality Assurance
    Contact Information

    Customer Contact

    • Mrs. Angelica Vela Zarzavilla Sr., COO
    • Janet Maggi, Manager of Quality Assurance
    Additional Contact Information

    Fax Numbers

    • (800) 961-1812
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    132 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    Im looking to cancel my timeshare contract with Royal Holiday, and I would appreciate it if you could help with this endeavor. I entered into this agreement with the expectation that it would generate income and provide financial stability for my family. However, the reality has been far from my expectations, and the financial burden that has been placed on me and my family is unsustainable. The promises made during the sales presentation led me to believe that the timeshare would be a wise investment, but the expenses associated with it have far exceeded any potential returns. This has caused significant financial hardship, stress, and even a breakdown in my family relationships. I have reached a point where I can no longer afford the associated costs, and continuing this timeshare agreement is detrimental to my family's financial well-being. Considering the financial and emotional distress that this situation has caused, I kindly request that you help us mediate some kind of common ground to facilitate the cancellation of my timeshare contract. I hope that we can resolve this matter amicably and bring an end to my timeshare contract without further delay.
    Read More

    Customer Reviews

    75 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeffrey S

    1 star

    07/06/2024

    The royal holiday vacation club is the biggest scam operation I have ever had the misfortune to join. the promises they made at their ****************** have all turned out to be lies. The pressure, lies, and misleading information they put on you are unbelievable. as i am limited to ***** characters, I cannot list the litany of lies, misinformation, and frustration in dealing with these people. I can only tell you in the limited space I have to avoid these people at all costs or you will be sorry. This is by far the biggest regret I have ever had in my life in dealing with some company. AVOID THIS!!!!!

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