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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Good Day, a cordial greeting, my name is *****************************, I signed up for an English course, on 04/2022, I paid $100 per month, but I didn't like it, and on 07/2022 I decided to notify them so that they would cancel me before the month of August, but this company refuses to cancel it, and they want me to pay them for the full year for a service that I am not using and they threaten me that they will send me to collection. I have informed them by email, by phone and by text message to cancel me and not charge me more, but they do not want to do it. Please can you help meBusiness response
09/01/2022
Dear member of the BBB
Ref#********
We would like to inform in reference to the case # mentioned above, that our customer did a contract on ************ with our company Audio Visual Language, **** established since ****, to study English with our system. The customer gave a down payment and was paying the remaining balance in installments.
Our cancellation policy as you can see it on the contract that she provide, is 72 working hours from the date of the contract, but we always have been very flexible if the cancellation is in a reasonable time frame and the client has a valid reason for it.
Our client decides around 60 days after having the program and materials, that she does not want it anymore, having the material with her, and having use the service,for example, the telephone tutoring service, thru the months of May and July 2022. The course also have online access to study (web app) for the customer and three members of the immediate family to study, and is available 24/7 for a period of two(2) years from the date of the contract.
We have decide to closed her account effective immediately.
If you need further assistant, feel free to contact us, and thank you for your cooperation,
*************************
Audio Visual Language Inc.
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.