Business ProfileforUnlimited Vacation Club

When I and the co-owner entered the contract they set up credentials to access the website where all of the benefits are found using the primary (listed on the contract) email address. I have been requesting my own credentials to access the website unsuccessfully for over three weeks now. My original request was on June 5th. The agent stated that she sent the request to register my email address and I would receive an email within ***** hours. I called back a week later and explained that I did not receive a email. I was told that the request was cancelled because they were rolling out a new website and I should receive an email that week. I called back as I did not receive an email and was told that I should have an email last week. I called again this morning and was sent an email while I was on the phone with the agent to which when I attempted log in using the link they sent I received an error message "There is no user associated with the requested information" I read the message to the agent to which he replied "I am sending a request to register your email address and you should receive an email within ***** hours. This is completely unacceptable. There are 3 payments remaining on this $40,000 contract that has a membership term of 20 years that I can not access.