Customer ReviewsforUnlimited Vacation Club

This company is a scam. I am tired of fulfilling my obligation to them each month for them to back door me with an annual fee for what exactly? They have never guaranteed a trip to me even after I have continously paid my monthly fee. They have locked me out of my account. I am not going to pay an annual fee for nothing.

Good afternon Gee ,

We sincerely apologize for the inconvenience you have experienced with your membership. We understand your frustration and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
We recognize that you may have questions about your membership and the benefits it offers.

Our ****** Services team is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************. They are knowledgeable and experienced in handling membership-related inquiries and will be happy to:

-Explain all of the benefits included in your membership
-Help you plan your vacations
-Address any other questions or concerns you may have

On August 23 2023, my wife and I signed a contract with Unlimited Vacations Club while at a resort in ******. Being on vacation, we had already starting drinking alcohol before leaving the ***************** to head over to our meeting at the ************** with ***. The meeting was suppose to start at 10am but actually did not start until 12 noon or so. In between time while waiting on others, we were served champagne on top of the alcohol we had already consumed. Before signing the contract, were made to sign a document stating we were not under the influence of alcohol, despite informing the presenter we were heavily intoxicated. The sales team kept us in the meeting for four hours!!! We were insistent that we were not interested in the package, but were there for the discount message to receive the private dinner on the beach later that night being it was our Anniversary. When the clerk was unable to convince us, he brought his manager in on the meeting. Once they wore us down and broke our spirits with pressure, a third clerk had us sign the document's with the manager remaining present. We were not given time away from the table to discuss amongst ourselves! After returning from to the states, we paid the *** membership fees for a total of 9 months. After booking our Anniversary trip in May for August of this year 2024, we realized that this entire situation was a set up, and waist of money. We called *** wanting to cancel our membership moving forward as promised we could at anytime with no penalty, but the manager on the phone indicated we needed to reach 50% of the membership payments before we could. He failed to show where in the contract it states this. Because it doesnt! I will be asking my bank to return the monthly payments issued for 9 months due to being intoxicated, scammed and pressured. This company needs to be held accountable, and should be stopped from taking advantage of intoxicated vacationers outside of *****************.

Good afternoon **********

We apologize for the inconvenience and the perception you have of the membership , we assure we are always working to improve the benefits our members get , please if you require further assistance you can always contact our ****** Services team, which is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************.

The absolute worst. DO NOT JOIN! They only want money from you. They say all these things to get you to sign. They lie and tell you your kids are free. Booked my first trip and found out I had to pay. They told me no blackout dates. Guess what, there are lots of blackout dates. This thing is useless. Their customer service is terrible and you wont get not one ***** back. I checked out of their resort 3 days early because of all the issues I was having and to date I can not get my money back for the nights I did not use. They are con artists. DO NOT JOIN!!!

DGood afternooon ******************,

We apologize for the inconvenience you have experienced with your membership. We understand your frustration and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.

We recognize that you may have questions about your membership and the benefits it offers. Our ****** Services team is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at *************** and they will be more than happy to assist you.

We remain at your disposal.

They lied to me. They told I was going to be able to use it all over the world. It is only good in the *********, ****** and a few more. Now I have paid them thousands and thousands of dollars and I can't even use it.

Good afternon ******************,
We apologize for any inconvinience caused , please if you have questions regarding your membership, such as benefits and how to use it our ****** Services team is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************.

THEY ARE CON PEOPLE!!! We will never travel with them again. The customer service at ********************** is terrible and not willing to help. We booked another vacation while on honeymoon with them and was told we had 2 years to use it. When calling up they told us it expired 6 days ago and cant help us. Being said it was only a 1 year 6 days when we purchased not 2 years which we were told. So they just took our money and are unwilling to help. We will never use Unlimited ever again. I advise my fellow vacationers to go SANDALS over Secrets and Dreams / any Unlimited vacation package.. Sandals was a much better experience, better food, and definitely better customer service. After 2 *********************** and over 10k spent and an attempt to spend another 3-4K you guys declined because of a 6 day expiration date that we was told different.Well done.

Good afternoon ************,

We sincerely apologize for the inconvenience you have experienced. We understand your concerns and want to assure you that we are committed to providing you with the best possible service and support.

We recognize that you may have questions about your membership and the benefits it offers. Our ****** Services team is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************. They are knowledgeable and experienced in handling membership-related inquiries.

Terrible! We joined in December 2023 and have not been able to make a hotel reservation/flight as no help from anyone! We have asked all the questions and followed all the partners while all getting no information or help! How do we get a refund for this unacceptable scam?

Good afternoon ****,

On behalf of the *** team, we sincerely apologize for the inconvenience you have experienced. We understand your concerns and want to assure you that we are committed to providing you with the best possible service and support.

We recognize that you may have questions about your membership and the benefits it offers.

Our ****** Services team is available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************. They are knowledgeable and experienced in handling membership-related inquiries and will be happy to:

-Explain all of the benefits included in your membership
-Help you plan your vacations
-Address any other questions or concerns you may have

I trust people at their word, and when my wife and I signed the agreement with UVC, we were optimistic about the deal we were getting. However, like others have mentioned in their reviews, when it came time to book our vacation and seek the promised discounts, we discovered that our trip was actually more expensive compared to other vacation services. Despite our disappointment, I still feel morally obligated to fulfill our end of the agreement.Attempting to pay the full amount, I encountered resistance from my bank, likely due to UVC not being BBB accredited. This experience has left us disheartened. We had genuinely believed we were making a good decision, only to realize we were caught up in a moment of excitement. We had hoped that UVC would deliver on their promise of discounted stays at our convenience, but it seems we were mistaken.While I understand it might be a challenge for the State Attorney General to intervene and investigate whether UVC is operating dishonestly, I am holding out hope for better reviews to surface before we attempt to book our next trip.

Agreed to listen to their presentation while at the Secrets ****************** in *********** and in exchange they were to 'gift' us with $300 US (or $600 spa credit). We had planned to just take the $300 to put against the cost of our stay. After the presentation, we were told to get in touch with the person who booked us for the presentation (by phone, prior to our stay there). First day back home, I contacted them where they promised we would see the credit on our credit card within 4-8 business days. When we didn't receive it, I called again and they assured me it was being elevated to a supervisor.....nothing. Then I had my husband call them, they assured him it was already elevated to a supervisor, and no, he could not speak to one. And now I find all these reviews. I am simply astounded that ***** would associated themselves with this outright scam. Guess what hotel company I will never stay with again.

Good afternoon *****,
On behalf of the entire Unlimited Vacation Club team, we sincerely apologize for the experience you had with UVC.

We value your feedback and regret that we did not provide you with the exceptional experience you deserve.

We understand that you may be disappointed with your membership, and we want to assure you that we are taking your concerns very seriously. We are committed to continuously improving our services and benefits to meet the expectations of our valued members.

We encourage you to visit our website to learn more about the benefits of our membership and the many ways you can use it to enjoy unforgettable vacations: ***************************************

We hope that you will give us another chance to show you the value that UVC can bring to your life.

Bad customer service. Total scam. They charge yearly fee that was never in the contract. Do not fall for this like we did!!!!!!!!

good afternoon **** ,

We recognize that the billing process can sometimes be confusing, and we regret any confusion or frustration you may have experienced. We are committed to providing clear and transparent communication regarding your membership fees and ensuring that you are aware of all applicable charges.

To address your concerns and provide you with the best possible support, we encourage you to contact our ****** Services team directly. They are available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************. Our team members are knowledgeable and experienced in handling membership-related inquiries and will be happy to review your account, explain your billing details, and address any questions or concerns you may have.

Scammers !!! Scammers !!! Scammers !!!Why do I need to pay renewal fee every year? If I have not gone on vacation.I have to pay $180 every year for something that I did not benefit.One of my biggest mistakes is that I pay $10,000 to this scammers .I will never go to any of their resorts, Breathless, Dreams, Escape Zotry, Secrets

Dear *****,

We sincerely apologize for the inconvenience you have experienced with your membership and annual fees. We understand your frustration and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.

We recognize that the billing process can sometimes be confusing, and we regret any confusion or frustration you may have experienced. We are committed to providing clear and transparent communication regarding your membership fees and ensuring that you are aware of all applicable charges.

To address your concerns and provide you with the best possible support, we encourage you to contact our ****** Services team directly. They are available to assist you from Monday to Friday, 9 AM to 6 PM EST, at ***************. Our team members are knowledgeable and experienced in handling membership-related inquiries and will be happy to review your account, explain your billing details, and address any questions or concerns you may have.