Business ProfileforSkyscanner, Inc.

I have made a flight booking through Skyscanner and the most affordable option was from Kiss and Fly. The final amount on the last page before hitting the very final "Purchase" button was $239, but the confirmation page after the booking reflected an amount of $481. During the booking process, they also asked for my passport details, which is very unusual. I also received an email that my purchase was "in the process of anti-fraud verification" requiring extra steps to add my CVC and specify "USD" on the Kiss and Fly website, and there was an additional charge of $8.80 pending on my credit card from Kiss and Fly. I called Kiss and Fly right away to ask for an explanation on these discrepancies and was provided with no answer, just the fact that $8.80 was for Kiss and Fly and rest, $481, for the airline, and that that's the final amount I will be charged, NOT $239 that had appeared on the last page. They did not provide any explanation despite my several questioning of why the amounts before and after the "Purchase" button differed. There was no breakdown of how the final amount became $481 from $239, neither verbally nor via email. I rebutted that it doesn't make sense at all, and they offered to cancel my booking, and that I will be getting a confirmation email about the cancellation as well as a refund of the $8.80. However I still have not received the confirmation email. I cannot understand that SkyScanner is letting such a company do business in the US. I feel that the company is stealing customer information (including personal information, credit card information, and passport information), charging incorrect amounts to the final total amount AFTER the purchase is made (and without warning or breakdown), and just offering to cancel and refund ONLY AFTER the customer makes a note of it. This is a clearly fraudulent way of doing business.