ComplaintsforFirst Leasing Corp
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a truck from this establishment. Upon purchasing the truck, the company and I signed an IOU on items that were to be fixed on the truck. The company did not hold up their end of the agreement and fix the issues they promised to do so. They sold me a truck with NO working tail lights and ensured me THEY WOULD BE FIXED. They rigged them into my trailer lights, which is the incorrect way of completing the repair and I lost all functionality of my sensors because the truck thinks a trailer is connected to my truck 24/7. I have made several attempts to get this issue resolved, they continue to not reply. I have asked to speak to the owner, the owner will not even give me the time of day. They also agreed to fixing my sunroof, the sunroof is not fixed, it leaks when it rains. I cannot continue to drive the truck as is, and had to take the vehicle to a **** dealership to get the problems fixed and spend my own money, almost $1,500 out of pocket. All I was asking for is for items to be completed that were agreed and signed on upon purchasing of the vehicle. Given I had to take the repairs into my own hands because they refused to answer, I am seeking the refund for the money I had to pay to get these issued resolved that they were contractual responsible for.Business response
06/29/2023
We have received the complaint and we will look into this matter.
Thank you
Customer response
06/29/2023
Complaint: 20215496
I am rejecting this response because: all the said is they will look into it. They give no dates in which they will get back to us. I am out this money and need to get this issue resolved.
Sincerely,
***********************Business response
07/19/2023
WE ARE STILL WORKING DILIGENTLY ON THIS MATTER. PLEASE PROVIDED INVOICES OF EXPENSES INCURRED IN THIS DISPUTE.
THANK YOU
Customer response
07/20/2023
Complaint: 20215496
I am rejecting this response because: attached is the receipt the charge of ****** plus tax (for fixing the tail lights)and the amount for $125 plus tax is owed by the business. The $125 is related to when attempting to fix the sunroof, which never was fixed completely, as it leaks, you all took the back window off track and we had to get it fixed and put back on track. This receipt was provided to sale guy in the business before, this is not the first time the business has been given this.
Sincerely,
***********************Business response
08/02/2023
AFTER INVESTIGATING INTERNALLY WITH **** THE WARRANTY CHECK UP REPORT CAME BACK. THOSE REPAIRS WERE NEVER PERFORMED. NO DOCUMENTATION SHOWING SUCH WORK BEING COMPLETED ON THE AFOREMENTIONED VEHICLE.Customer response
08/02/2023
Complaint: 20215496
I am rejecting this response because: YES THE WORK WAS PERFORMED BY ****, IT WAS NOT RAN THROUGH A WARRANTY, IT WAS PAID FOR OUT OF POCKET. THAT RECEIPT IS FROM ****, IT SAYS PAID ON IT!!!!!!!! YOU ALL ARE SCAMMERS AND PROMISED TO FIX THE ***** AND NEVER DID. I WILL BE CONTACTING DEALER SERVICES FOR FURTHER INVESTIGATION INTO YOUR BUSINESS.
Sincerely,
***********************Business response
08/09/2023
AFTER ONCE AGAIN INVESTIGATING INTERNALLY WITH **** THE WARRANTY CHECK UP REPORT CAME BACK. THAT THOSE REPAIRS HAVE NEVER BEEN PERFORMED. NO DOCUMENTATION SHOWING SUCH WORK BEING COMPLETED ON THE AFOREMENTIONED VEHICLE. WHAT THE CUSTOMER PROVIDED WAS A COPY OF AN INVOICE ESTIMATING ESTIMATE FOR REPAIRS. NOWHERE IN THAT INVOICE DOES IT SAY PAID ON IT..Customer response
08/09/2023
Complaint: 20215496
I am rejecting this response because:
I am rejecting this response because: ONCE AGAIN YOU ALL DO NOT LISTEN. I DID NOT RUN THE REPAIRS THROUGH WARRANTY AT *************** ASKING WARRANTY MEANS NOTHING - I DID NOT DO ANYTHING THROUGH THEM!!!!!!!!!!!!!. IF YOU WANT TO CALL ************************************* IN ********** YOU CAN REQUEST YOUR OWN COPY OF THE WORK DONE. THE RECIPT IS AN INVOICE THAT HAD TO BE PAID, DO YOU UNDERSTAND HOW INVOICING WORKS? ATTACHED IS THE RECEIPT AGAIN - INVOICE PAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.