Business ProfileforTitan Tankless Water Heaters

On September 6, 2022, I purchased the Titan Water Heater, via Amazon. 7 months later, on May 2, 2023, the heater pipe ruptured causing major water damage to walls and flooring. The repair costs are $4,531.28. On May 2, I contacted Amazon for a refund, they directed me to contact Titan directly. I phoned them 3 times, each time a non-English speaking person answered the phone, each time I asked to speak with someone who could help me, each time they disconnected the call. I contacted Amazon for resolution. I was told they would contact Titan for the refund. Numerous phone calls later, to no avail. On May 22, 2023, I received an email from Amazon, containing a return label link, directing me to return the item and advising that once the heater was received a refund would be issued to my payment method. I used the link and paid for the shipping. Titan received the item on 5/25/23. As of today. 6/2/23, I have not been refunded.As a final act of goodwill, on 6/2/23, I phoned Titan, spoke with ***********************, explained that I returned the item as directed and I am awaiting my refund. She said she would speak with her husband and phone me within 10-minutes. They never phoned me back, rather they contacted Amazon and asked them to tell me to get a lawyer. I will take next steps to ensure Titan nor Amazon get away with this.