ComplaintsforTitan Tankless Water Heaters
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 6, 2022, I purchased the Titan Water Heater, via Amazon. 7 months later, on May 2, 2023, the heater pipe ruptured causing major water damage to walls and flooring. The repair costs are $4,531.28. On May 2, I contacted Amazon for a refund, they directed me to contact Titan directly. I phoned them 3 times, each time a non-English speaking person answered the phone, each time I asked to speak with someone who could help me, each time they disconnected the call. I contacted Amazon for resolution. I was told they would contact Titan for the refund. Numerous phone calls later, to no avail. On May 22, 2023, I received an email from Amazon, containing a return label link, directing me to return the item and advising that once the heater was received a refund would be issued to my payment method. I used the link and paid for the shipping. Titan received the item on 5/25/23. As of today. 6/2/23, I have not been refunded.As a final act of goodwill, on 6/2/23, I phoned Titan, spoke with ***********************, explained that I returned the item as directed and I am awaiting my refund. She said she would speak with her husband and phone me within 10-minutes. They never phoned me back, rather they contacted Amazon and asked them to tell me to get a lawyer. I will take next steps to ensure Titan nor Amazon get away with this.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a Titan Tankless water heater on Friday and had it installed on Saturday. It will not heat the water and i want a replacement heater. I called them three times today and they put me on hold and will not talk to **** want a freakin water heater!!!Initial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a tankless water heater on 1/2/23. My home is unable to handle it per my electrical box. The product has not been opened from its box. The item cost $429.99 and I would like to return the item. My order number is #*****. I have called and left numerous voicemails as well as sent inquiries on their support section on the website claiming someone would reach out in 24 hours. The website I used was titantankless.comInitial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a N-120 Tankless water heater On line from the company ,9/13/2022confirmation #*****, it was installed by ****************** lic#******* on 9/19/20/22. I sent in my warranty card, warranty for 10 years. On Nov. 14,2022, I had no water. ****************** noted that it is a non-profit serviceable unit and any work on their part would void my warranty. I started leaving daily voicemails at ************ customer service number, no person , directly to voice mail after more than 2 weeks of calls. I also used the email feature to reply to the confirmation message from my order and also,the form provided on the website that reports a response will be provided within 24 hours. I have not received any response in the 3 weeks. Thank you *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.