Business ProfileforThe Wedding Experience,L.C.

We decided to pay $1,950 to have Royal ********* organize our ceremony so I would have a less stressful wedding by not having to plan everything myself. Unfortunately, almost everything went wrong with our wedding events as Royal ********* did not follow the details listed in the contract. Royal ********* uses a company called The Wedding Experience organize their weddings and then you get an on-board coordinator ***** once you are on the ship.First, *** messed up our specialty dinner and didn't know we were supposed to have dinner at Chops on 8/27/23. Our wedding cake was also supposed to be served there and it was not there. The restaurant manager put her on the phone and she told us we weren't' supposed to be there until the night of our wedding, but she was the one who didn't read the contract.On 8/31, our chocolate covered strawberries came to our room with the champagne. Our contract specifically says to deliver our champagne to our ceremony so we can have a toast. *** again acted like we had the details wrong. She asked me to show her my contract. I went to her office and showed her on her copy of the contract where it stated to have the champagne delivered to our wedding. She said she didn't read the bolded notes.When *** read our traditional vows, we were not told to exchange our rings so we did it on our own before the end of the ceremony. It was awkward. Overall, this was such a disorganized wedding and I would have only paid maybe a couple hundred dollars for this shotty wedding.On 9/15, we were given a small offer which we declined. We are hoping to either get a refund, partial refund, or perhaps a free cruise. Although I'm not sure I want to cruise with Royal again. And to make matters worse, no one will respond now. Royal Caribbean tells us to call Royal Weddings at the Wedding Experience and their Director, ***, has been ignoring us for 3 weeks. Our initial contact ****** will also no longer respond so we are unable to escalate our concerns.