ComplaintsforPresto Building Design LLC
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Presto Building Design, LLC (***********************************, owner) was hired on September of 2023 to install windows on a new house build and order from manufacturer 1 additional window and 1 front door. The total paid paid to Presto by the general contractor - ************** ************************** is $25,181.42.09/01/2023 $13,591.06 10/05/2023 $10,872.03 11/16/2023 $718.33 After several inquiries and over six months of waiting, it was discovered that product was never ordered and the funds were pocketed by *****************. The installation portion also was left unfinished and water proofing failed 3 inspections because they used a bathroom product to water proof exterior walls instead of correct waterproofing for windows. It was also discovered that ***************** had several lawsuits for previously folded companies and investigations by DBPR for unlicensed activity as well as using another companies GC license number as his own. ***************** always had a story handy when asked about product or delays. When he finally came to the project site and said he would return the product money and some partial labor money in three payments of $4,591.35. The first payment, he made right then via Zelle on 3/12/24 and promised to make the remaining two payments in 30 and then 60 days.The attached promissory note was signed and witnessed by our project manager **************** who notarized the signature. ****************** has not honored the remaining payments and does not answer his phone. It also appears that Mr. ******* has started up a new company Glass and Glazing Construction Impact Windows and Doors ******These are the addresses for Presto Building Design,LLC ***************************************** *********** ****************************************************************************** C *********************************Business response
06/12/2024
Currently being resolvedInitial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted this company to get Impact Windows in my apartment last year in October. They told me that the time was around 3 months and has been 7 months and they don't answer the phone. The deposit payment was on October 10th 2022 with an amount of $2200. Last time I contacted them was by message requesting a refund and I am still waiting for it. I don't have a tracking of the payment, it was via online, I am not sure if I have a confirmation email. We signed a contract. Seems this is a scam. The name of the person is *************************. You can find PRESTO BUILDING DESIGN LLC in Sunbiz and there is all the information of this person.Business response
05/26/2023
Dear BBB,
Thank you for bringing this matter to our attention. We strive to provide our customers with fair pricing and excellent service. However, we acknowledge that there were certain challenges and delays in this particular case.
One of the unexpected challenges we encountered was the need for additional engineering work to design a complete building structure. This was a new experience for us, as we had previously been able to obtain permits within three days and promptly order materials from our warehouse. Unfortunately, we were unable to commence the installation process without the necessary permit.
To rectify the situation, we took responsibility for the delays and incurred expenses. We hired an engineer to address the permit requirements and covered the associated fees. Additionally, we reimbursed the customer in full for the materials he had purchased, transferring the refund via Zelle.
Once the customer received the full refund, we promptly contacted him to inform him of the resolution. We provided a 30-day window for him to reconsider and proceed with the project, should he manage to secure the necessary permit approval. In such a scenario, we assured him that we would be delighted to resume the installation process and complete the window installation as originally agreed.
We deeply regret the inconvenience caused to the customer and understand his frustration with the extended timeframe. Our intention was always to deliver a satisfactory outcome, and we have taken steps to rectify the situation as best we can. We value our customers and their satisfaction, and we remain committed to resolving any outstanding issues to the best of our ability.
If you require any further information or assistance, please do not hesitate to contact us. We appreciate your attention to this matter and the opportunity to address the customer's concerns.
Sincerely,
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Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.