![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMy Outfit Online
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed two orders with MYOUTFITONLINE on 03/12/2024 and used Affirm payment plans. This was my first time purchasing form the company. Based on my Affirm agreement (no-interest) plans, I paid $24.66 (Order number 209723-MY) and $15.88 (Order number 209791-MY) on 03/27/2024. Ultimately, I shipped these items back for return at the beginning of April 2024 and was "refunded" for both orders on 04/23/2024 (all receipts attached). There is a discrepancy in the dollar amount between the original total and the refund total on these orders, which I interpreted as potential shipping label costs (not really clear if that is truly why there is a difference). In addition, I was not refunded for the initial Affirm payments that I made on 03/27/2024. My Affirm account now indicates that I still owe $18.29 for each of these orders. At this point, it does not make sense to me that I still owe $18.29 for each order. Again, I never received a refund for the initial Affirm payments that I made on 03/27/2024, which is money paid to the company. Otherwise, if I were to pay the $18.29 for each of these orders, the company will have received ~$75 altogether (between the amount owed and the amount that I already paid/was not refunded for) for items that are RETURNED to them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.