ComplaintsforWehner’s School of the Arts, LLC

• Initial Complaint

  03/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This was emailed to owner of business who continues to bill me for services I cancelled and even adding monthly late fees. They claim they did not get my cancel voicemail in time and are charging a fee for that. I left several voicemails with more than sufficient notice. Please be advised of this fraudulent practice. Copy of my email below: Hello, Please stop sending me a bill for services I did not receive. I called and left 3 voicemails notifying your office that ****** was no longer going to attend piano as of mid December which is exactly when ****** last received a piano lesson from **** *******. No one from your office returned my calls so I kept leaving more and more messages.— I find it unprofessional but I can see how it might be advantageous to your company ---to refrain from calling me back ( 3 weeks in a row) -and acknowledging my 3 notices to your office of ****** not going to be returning in January because this way you get to attempt to charge for an extra month…. And to add insult to injury an added 30 fee. Next thing sounding unprofessional and also advantagous to you is that you have a student to randomly stops attending class and no one calls to say anything until the bill shows up. So in conclusion. I am sorry about your business practices but I do not find this tasteful but more deceitful instead. I do plan on reporting you to the better business bureau and share my reviews of your business practices if you continue to invest time in trying to charge me for services we did not receive. Respectfully, ****** *****

  Business response

  03/08/2022

   

  ***  ***** emailed me on 2/2/22. The title of the email was “****** ***** cancel notice 2 weeks ago” which confirms that she indeed called to give notice to drop in mid, late January. There was no drop notice given in December via email, phone or in person. We have policies in place for a reason and we have a signed policy statement from ***  ***** agreeing to all of our policies. I am happy to provide their signed policy statement upon request. Please see my original email response below to ***  *****’s 2/2/22 email. I even offered to drop late fees if her bill was paid by 2/15, but she chose to ignore that and make threats about reporting my business with negative reviews instead.
  Hello ******,

  I’m sorry that you are unhappy about our drop policy. We keep notes on weekly instruction and always attempt to communicate with any family who does not show up two weeks in a row, which is exactly what our staff did for you. There were no messages on our voicemail from you before January when we reached out to you to check in. Our policy to discontinue lessons is to drop by the 20th of the month. Your drop notice was given on January 24, but as a courtesy, we removed you from the schedule as of January 31 instead of pushing your bill through February, even though you didn’t give notice before the 20th of the month. The fact that you did not attend your lessons since before Christmas was a personal decision and has nothing to do with the services that we have provided to you. Our policies are very fair and clearly stated on the policy statement that you initialed and signed. Your refusal to abide by the policy does not excuse you from our policies, which are in place for a reason. We would not be in business for over 30 years if we had bad business practice. I will be happy to remove the late fees if your bill is paid by 2/15/22. 
  
  
  **** ****** 
  Wehner’s School of the Arts, LLC

  Customer response

  03/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The response by this business false. Please stop billing me for services we did not receive and I am sorry your office ignores voice mail messages x 3 weeks ahead of time.... because then it gives you the excuse to falsely collect an additional fee. STOP billing me. STOP sending any mail to my home. Focus on your business and try to be more honest with your clients. It is hard to believe that any more time and attention would be placed on trying to collect money for services you did NOT provide. I will not allow you to scam me out of an additional monthly fee while your office ignored 3 weeks worth of cancellation notice. Within in your policy. 

  Regards,

  ****** *****

  Business response

  03/19/2022

  Your drop notice was submitted in January and per our policy statement, you were billed for the month of January. Your instructor was still paid for the lessons that you chose to skip before the end of the month. There were not three weeks worth of messages on our voicemail and you even confirmed your January drop notice via email with your email on 2/2/22 titled “notice to drop two weeks ago” 

  Per our policy, which you signed, you will continue to accrue late fees until your bill is paid in full or until we need to escalate your account to collections, which will incur additional fees. 
  

  I will offer one last time to waive your current late fees if your January tuition is paid in full by the end of March, 2022. 
  

  Sincerely,

   

  **** ****** 

  Customer response

  03/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I gave notice more than one month before dropping via voicemail. X3 weeks in a row. All voicemails ignored in order to bill one more month of none service. I wish to close this complaint as not resolved and my wish is to stop this business to collect money from me for services they did not provide. 

  Regards,

  ****** *****

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