ComplaintsforGranite International Group LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 2 November 2021, a technician from Granite International (a Mediacom subcontractor) came to my rental home at **** ********* Circle in Navarre, FL to install cable. While running cable through the attic, the technician put his foot through the Master Bathroom ceiling (see photo). He informed the tenants and his boss (Ean ****** who is a construction company owner. The owner arranged with the tenants to repair the damage but did not contact the owner (me). The tenants did leave me a voicemail but I didn't receive it until days after Ean Baird did the ceiling repair, which occurred on 4 Nov 21. When I noticed the voicemail and made aware of the damage I immediately came and inspected the repair of the damage. While the drywall was repaired, the "knockdown" texture was never applied. I have tried to contact Mr. Baird several times and left numerous voicemails with no response. I have since gotten (2) quotes to finish the repair with the cheapest being $400.Business response
01/12/2022
Business Response /* (1000, 5, 2021/11/30) */ We have resolved this issue to the customers satisfaction. Customer was happy with results of work preformed and signed a settlement and release agreement. you will find this attached. we consider this claim closed. Consumer Response /* (3000, 8, 2021/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business damaged MY home not the customers home. The damage has not been repaired to the state that it was in before they came to my home. I don't care if the customer, their brother or their mom was satisfied with the work, the property doesn't belong to THEM, it belongs to ME and repair was not completed. Business Response /* (4000, 10, 2021/12/03) */ We have a signed release from the persons responsible for the property. If the owner has an issue with the condition of their property this issue should be taken with their tenant. The damage was repaired and Granite was released of liability. Consumer Response /* (4200, 12, 2021/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repair work was not completed nor was it a professional job. I would not recommend this business for anyone that lives outside a trailer home. I have filed a complaint with Mediacom and have an appointment with an attorney next week and this will get resolved in court!Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I upgraded service with Mediacom for a DVR cable box. First on-site attempt by a (new) rep was unsuccessful despite phone assistance. A new order was scheduled. The 2nd tech was unable to resolve thinking both DVR's sent were faulty. 3rd effort was replacing the boxes at a Mediacom office and was unsuccessful, followed by a visit by the supervisor. Although the problem was now satisfied for cable service, my audio did not work. The supervisor and tech concluded the first tech damaged an HDMI port by tying together many wires creating too much weight on the port (the TV was 6 mos. old. I attempted resolution sending a report, photos and information requested. I placed many calls with no resolve and eventually received a letter denying the request for resolution. I later reached someone (often not the case) and was informed a supervisor would come to investigate. This did not happen. Several calls more resulted in answering machines and no return call. I gave up for a period of time.Business response
10/25/2021
Business Response /* (1000, 11, 2021/10/13) */ This customers claim went through the normal claim process and was denied. The customer disagrees with this assessment and was given the contact information for the technicians liability insurance. There is no information provided by this customer that would support their claim that our tech damaged their property. This matter has been address.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.