Business ProfileforEast Bay Automotive Sales and Service

Zero. I brought my car on 08/20 and got it back in September 5. My car is now in a lot worse condition since i drop it off. Went back to the shop to get refund on my payment but Drew Serano and David Regato refused and stated they fix the problem. They wanted to charge my battery free of charge as it might have depleted since its been sitting for a while in the shop. My car is starting rough and shakes. Check engine still comes in and off as initially reported with them.

This is 100% false. Vehicle came in with an overheating issue and a #3 cylinder misfire. Prior to repairs, we couldn't road test vehicle due to how quickly it would overheat. We resolved the coolant leak issue as well as the #3 cylinder misfire. The previous facility she was at just prior to coming to us, overtightened a coil pack retainer bolt and as a result, the coil pack mounting bracket failed so the #3 coil pack was not seated properly. This was causing a misfire. Before we were involved, she went back to this other facility four times, they never advised customer of their mistake and tried to hide the damage. Yet, she comes in demanding a refund after one visit with us, when in fact we resolved her issues that were present at that time. We went above and beyond resolving her issue, even reaching out to our parts supplier and having them warranty the coil pack so it was no charge to the customer. This issue was created by the previous service facility, not us. In regard to the length of time at our facility, the mounting bracket was only exclusive to Ford and not readily available, so it needed to be ordered. At each step, we updated customer via text and have all communication with customer documented. We informed the customer due to vehicle overheating and depending on how many times/length of time it overheated, there may be additional components damaged. We completed 3 separate road tests, and the vehicle passed each time. We are in business to resolve issues and if something would present itself while in our possession, we update the customer immediately. We advised the customer at pick up to monitor her battery as it was weak. Customer refused to allow us to do a courtesy battery recharge to see if battery could be saved. Customer was only interested in money. We resolved her coolant leak, the broken mounting bracket, and #3 coil pack. We refused a refund because repairs were completed. There is no coolant leak or coil pack failure after repairs. How is that fair to demand a refund when those issues were resolved. It is not our fault that she drove vehicle while it was overheating or allowed another facility to damage her vehicle before coming to us. If other issues are now present due to overheating, that is a separate diagnostic and repair. When speaking with management and ownership, she was not in any way open to allowing us to further diagnose her intermittent misfire at start up. Customer is now banned from our facility.