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ComplaintsforTaco Bell
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Complaint Details
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Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a corporate compliant a couple months ago on this business and never received a contact back, although I requested it. Tonight I placed another order online for delivery, and when my order arrived, it was incorrect and disgusting. I was missing 3 items from my order, and the other items, which were all the same thing, were all incorrect in some way. I contacted the store directly and requested a refund and she told me that I would have to go directly through the corporate website, which I have never had a resolution through. There was absolutely no apology given, and I ordered the items to be delivered to my home, because I’m unable to leave at the moment, so I was unable to pack the items back up to take them back to the store. All of the items that I received were cold. I was missing 3 items from the order. And then for the remaining items, they were all the exact same items which was a soft taco with only meat and cheese. Of those 8 items I was missing 1, four of them had lettuce, and three of them only had meat and not the cheese. of those seven items, they were literally dripping grease onto our hands and the table. This made them completely inedible for my family not to mention how cold they were. I did not take photos of the missing items, obviously, but I did snap some photos to show how disgusting these items were!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.