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ComplaintsforThe Hayes Ranch
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased two trailrides from this horse ranch on 3/8/22 for my daughter and myself at the cost of $120 ($60 each). Jill ***** called the day we were to ride and cancelled because the veterinary appointment ran long. We rescheduled another date and it was cancelled due to rain. I have tried since approximately 5 times to reschedule when my daughter has been home from college and she has not "had openings". Today I called again and she refused because she said it was too late and she did not give refunds. I said I don't want a refund I just wanted to get a ride on a horse. She said no and refused to accommodate me in any way at all. I have a lot of availability and my daughter is coming home today for a week and a half. I wasn't asking for money back but I believe this is her policy as she kept saying, our website says no refunds, so if you book and are cancelled, you just lose your money. I am not willing to let this go because it is unethical. I have copies of my credit card charges as well as my texts to this woman. I am not unreasonable and didn't expect this kind of thing at all. I hate to bring this up but I am 61 years old and don't feel like senior citizens or anyone else should be taken advantage of like this. Thank you so much for your assistance in this matter.Business response
03/14/2023
To whom it may concern,
We have issued Heidi ***** a refund for her total amount of $120.00 purchased in March 2022. We have attached a copy of the transaction of her refund that was issued through ***** - since our usual credit card processor does not issue refunds for transactions placed over a year ago.
We have called on March 14, 2023 to confirm she has received her money and Heidi was thankful to receive her refund.
There are many variables when it comes to scheduling, especially for outdoor activities such as horse riding. We try our best to get folks rescheduled in a timely manner so they can enjoy their experience, enjoy the outdoors and spend some time with us on our Ranch. Life happens on all ends, but we try to stay flexible and be accommodating.
We hope the refund satisfies all parties involved and we can look forward to positive business and communication in the future.
***** RanchCustomer response
03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19557839, and find that this resolution is satisfactory to me.
Sincerely,
Heidi *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.