ComplaintsforAll Star Boarding and Grooming
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Took my dog to All Star Boarding and Grooming at 10:30 AM on Friday, March 22nd of 2024 to get groomed. Spoke to the manager and went over what hair cut I was expecting and left my contact information and was on my way. I was called at 2:05 to be informed my dog had matting around his face and tail and he needed to be shaved down. We spoke a bit and ended the call. I called again about twenty minutes later to ask a question regarding his ears; during this call he was still being groomed and I was not told of a time to get him. Fast forward and I realized it was 6:30 and I had not gotten a call. Immediately went to All Star and proceeded to call and bang on the door for two hours. We called the sheriff and he went twice and told us there was nothing they could do. It is now 10:23 PM- almost a full 12 hours later from when I dropped him off and after posting on a community Facebook page, I found the managers information. What is appalling is her response and the fact that they did not wait for all animals to be picked up- I never even received a call informing me he was ready. They have an emergency number listed that is out of service. They don’t verify animals have been picked up before leaving for the night and truthfully, should not be open for business according to the community. I’m filing this complaint in hopes that other pet families never encounter this situation again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.