ComplaintsforHoney Bee Plumbing

• Initial Complaint

  12/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My new gas hot water heater was supposed to be inspected and then I could apply for my $350.00 rebate. My new gas hot water heater has not been inspected. Mike ****** with HoneyBee installed my new gas hot water heater around May 6, 2022 and he was outstanding. I called HoneyBee about no one contacting me for inspection but they have never followed up with me. I called Pensacola Energy to inquire about filing for my rebate. I provided my invoice with payment in full. They emailed me back and said they couldn't find the permit and can't issue my rebate until they receive a copy of the permit. I called HoneyBee and the lady said the building contractors office lost the permit and she has submitted it 3 times online but she has not emailed me a copy. I don't want to lose my rebate. Can you please help me so I can get my rebate?

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with HoneyBee Plumbing on 05/03/2022. The job was paid for in full (see attached invoice). Prior to coming, we had requested they do the service prior to our pool being installed full as the patio was going to over the line running behind the house. They first were going to cancel because they had not filed the permit prior to scheduling the install. Then said they could do it and get the permit after. This was completed. They stated they would return next week to put the regulators on once the inspector came and provided the permit. We called two weeks later and asked them to coordinate with the City as an upgrade to our gas meter was needed and Honeybee scheduled the workers to come out the same morning as the City on 05/19. The morning of the 19th AFTER the city had switched out the gas meter and after my husband called to find out why they did not show up as scheduled, we were informed that they did not have the permit back yet. This was THREE weeks after the install and they could not put regulators on and could not connect our gas. We have contacted them daily, also spoken to the county in regards to this missing permit. The county is saying that they have not requested it while Honeybee is saying "they are having issue with their online portal", in the meantime we have been without hot water for SIX days! We are unable to shower (unless we take cold showers) or use hot water in cleaning anything. They have refused to respond appropriately to the level of concern we have and we still do not have a date or confirmation of if the permit has been requested. This is now a health issue and a hygiene issue that has been treated as if we were the issue and without concern from this company nor taken responsibility for their obvious missteps that have led to this issue.

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/05/25) */ We have been in contact with Mr. ********. I am not sure why the BBB complaint. We filed a paper permit with Santa Rosa County. I have checked and the application has not been approved and the permit office was unable to locate it. They have since switched to utilizing a new online portal. We have been directed to utilize the online portal. Our registration with said online portal has been approved and the ******** permit has been resubmitted. We are waiting for approval before we can request a inspection. I am a little confused as to how the work we performed is effecting hot water. Our photos indicate the existing gas system was left connected. If the ******** decided to have the meter changed out without coordinating with the plumber it seems this is a self created issue

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently hired Honey Bee Plumbing to fix a leak on an outdoor faucet. On the phone they said the service call was $89 which would be applied to service if they were used. They came and replaced the outside faucet and send me a vague invoice for almost $400. The work took about 10 minutes and the part is about $10 retail (much less wholesale) I called and asked for a itemized invoice multiple times, in which they said they would. I still have not received the itemized invoice. I would like to see the breakdown to justify the cost for the service. As a customer I feel taken advantage of and discarded by the company. I do now want this company to take advantage of any other people in our community.

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/03/09) */ We contacted the client and completely understand the frustration. Our team failed to provide Buzzworthy service per our operating procedure. I feel after conversating with the client and understanding the situation from the client prospective we are able to address some concerns within our business. We did provide a partial refund i believe both parties feel is fare and will be addressing concerns with our team. Consumer Response /* (2000, 7, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩