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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 03/22/24, I requested hardware change for bathroom and was advised could not be done without tearing out the wall and replacing the tub,etc. I was finally given 3 offers from $4890 to $2011. The employee agreed to do the job for $2000 if I paid cash with $1000 down and $1011 when completed. On 03/25/2024, he installed the tub and wall, but left gaps around the entire tub and I also questioned the wall at the top was unsealed and then he said, "I don't do plastering and I would need to get a plasterer to complete the job." Totally confused because he had agreed to do the job never said I would need to hire a plasterer. By this time, someone claimed to be boss arrived, I questioned him about the gaps and the plasterer. The boss recommended a friend and the friend said he would plaster the wall for $590. I did not want to leave my walls exposed, so I agreed to pay the $590. The boss agreed for me to pay with my credit card along with my balance($1011) on the card. I was distracted and the boss, offered me his cellphone with the signature portion to sign and said the office will text me the receipt when paid. I signed the receipt and when the receipt came over, the statement was completely different from our quotes. I ??? that also. I also checked the shower after they left, and there was no hot water. I've been going back and forth with them with these issues. After all my complaints, the boss sent the employee back to turn the hot water on and appeared to be confused when I asked what about the gaps in the tub. He said, he may be in the area tomorrow and will fix the problem. I immediately sent a text to the office and was called back by an employee. I called her back the next day and was told, she will get back with me. so far, there has been no response. I'm trying to get these issues resolved so I can go on with other projects. I feel there has been civil deception from the beginning and don't want to go to court, but If necessary, I will.Business response
05/31/2024
Good Afternoon,
We have done everything possible to make it right with this customer we have gone out there and fixed the few things she asked. She even signed the invoice approving the work but she has still filed disputes with everything and we have gone above and beyond to make things right with her. It seems to us that she is just trying to get free work from us.
Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dec 28, 2022 Apexx Plumbing came to my home and replaced the aging hot water heater. They completed job. But failed bring up the hot water heater to state building code . I got all necessary paperwork. Called for county code inspection when inspector came he would not permit work done by Apexx. The problem or area they didn't do was replace the heater chimney on roof which county Inspector said it must be replaced to bring it up to state building code. I did contact Apexx again a man out on Feb 9 he couldn't complete job cause of rain and wet roof. Feb 21, tried to recontact apexx. They have not responded as of Fed 24. I need this action done to bring up to code.Business response
02/27/2023
Dear David,
Thank you for reaching out
We understand your frustration, and will be making adequate decisions to correct this concern . An Apexx representative will be in touch with you in a timely manner .
Thank you
APEXX PLUMBING
Customer response
02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19496860, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.