Business ProfileforSanta Rosa Jewelers

I dropped off my grandmother's Lindie Star ring on April 5, 2023. I was told it would take two to three weeks to size it an 11.5. The ring was made out of 10K white gold, which Mick, the jeweler, was happy about as it was easier to work with than silver. It all went downhill from there. After waiting to hear from them for two weeks, I started calling again. I called on April 27, June 5, June 6, June 7, June 8, June 9, and June 14 and left messages at each call but did not receive a response. I went into the store on June 16 and spoke with the owner. He said AT&T was having issues with their phones and to call him directly on his cell phone. The ring wasn't ready but it was "in progress." He said it would be a few more days and they'd call me when it was ready. Again, it kept rolling downhill. I called July 25 and left a message that I don't care if the ring was done or not, I was coming in to pick it up the next day to take it somewhere else. Mick called me back and said it would be finished by the end of business that day. I told him I'd be in Milton on July 26 at 10:00 a.m. I went to the store and Mick told me he'd need another 30 minutes. When I got the ring, it was too large, horrible craftsmanship, and the wrong metal. I paid the full $200.00, got in my car, burst into tears, and went home. I just left the Jewelers Trade Shop in Pensacola. They were horrified at the state of my ring. It requires half of the ring to be cut off because they cannot separate out the wrong metal that was used. I paid $245.00 for it to be fixed correctly. I cannot dissuade you from going to Santa Rosa Jewelers loud enough.