Business ProfileforSowell Roofing, Inc.

I have been trying to remedy several problems regarding the poor installation of my gutters for THE PAST FOUR MONTHS! The office manager, Joy, is more interested in drafting long messages delaying the repair process. The first employee they sent to "research" my claim he arrived late and appeared to be high; he did not have any equipment, nor was he dressed to do any work. In fact, he said that he was NOT ABLE TO REPAIR the gutters that were already installed. Then the owner, Tim, came out to assess the problems with the gutters and said that he would be able to make the necessary corrections. He also did NOT have any equipment nor was he dressed to work. Since he agreed to make the corrections last month, I have not received a response regarding a time and date for installation. At this time, I prefer a full refund. I have gotten estimates from two other companies for the cost to fix the problems, but Tim refuses to refund my $1500 as well. I have been stuck going back and forth with them for FOUR MONTHS! I will hire a more reputable company to remove the ineffective gutters and install a new system correctly. Some of the major problems are: there were not enough down spouts installed. There is less than a 2" gap between the gutters that were installed and the edge of the roof leaving me unable to remove leaves! Additionally, this small opening does not allow water to drain from the roof into the gutters. Instead, the water just shoots over the entire gutter system causing flooding in my basement several months ago.