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          Sunburst Rv Resort has 1 locations, listed below.

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            Business ProfileSunburst Rv Resort

            RV parks

            Contact Information

            2375 Horn Rd

            Milton, FL 32570-9646

            Get Directions
            Visit Website
            (850) 889-3391

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2375 Horn Rd, Milton, FL 32570-9646
            BBB File Opened:
            5/31/2018
            Hours of Operation

            Primary

            M:
            10:00 AM - 5:00 PM
            T:
            10:00 AM - 5:00 PM
            W:
            10:00 AM - 5:00 PM
            Th:
            10:00 AM - 5:00 PM
            F:
            10:00 AM - 5:00 PM
            Sa:
            10:00 AM - 5:00 PM
            Contact Information

            Principal

            • Ms. Judy Mitchell, General Manager

            Customer Contact

            • Ms. Kathleen Walsh
            • Ms. Judy Mitchell, General Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I paid for a little over a months stay at this rv park and found out 3 days later that my kids could not go to school from that location so I had to relocate to a different location. When talking to the person in the office she said they would refund me for the days I didn't stay. Upon leaving the business changed what they said and told me there was no refund. There was never any type of lease agreement nor was there any policy agreement that stated I would not be refunded my money for the remainder 30 days I paid for. This is in my opinion theft and the mannager said that she would not give me any numbers to the owners to speak with anyone above her to get this straightened out. She basically played owner and stole my money. I would like to see what can be done for this criminal act and have what I paid for but did not receive refunded to me.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            David M

            09/17/2021

            Do not trust people like this. My daughter and I had evacuated from Hurricane Ida. It was a Monster storm. We had booked a stay a few days in advanced , got a confirmation email back from the resort, and set out on a journey to get there. A trip that normally takes three hours , took over 8 because of the people fleeing this storm. When we arrived we were exhausted. I arrived to a very rude receptionist whom stated I don't see your reservation, then found it, then said it was in some other system and cancelled my reservation also telling me she had to do this to others that day. She was rude and told us to leave and my daughter and I were forced to sleep in our Truck that night as all other rooms in the area were booked.

            Sunburst Rv Resort Response

            09/17/2021

            We are very sorry about your experience. As you know, we offered to get you located to another property. Your reservation was booked through Hotels.com and it did not post to our reservations system. We tried to help you find other lodging Our staff stayed quite professional through your cursing and threatening a lawsuit. We are sorry about the difficulties.

            Customer Response

            09/20/2021

            This company never tried to find me alternative lodging and the only cuss words said was this is bs. I have a confirmation email from Sunburst not Hotels.com. If you want to try and smear my name go ahead, but the truth always find it's way. You changed your reservation system but your old system still sends confirmations of the reservation. That makes no sense. Like I've said to your regional manager that emailed to apologize. The receptionist tried to give me the owners cabin, but the manager called and said get rid of us and the other couple that booked the same way coming in later. This manager should lose their job at a minimum.

            Local BBB

            BBB of Northwest Florida

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