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ComplaintsforHarris Building Solutions, LLC
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Complaint Details
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Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
New roof was installed around May 10th 2022. I purchased home on May 25th. I have left countless messages, emailed and even tried their form on company's website.I drove to their office location in Navarre, FL which is now for rent. I would just like a receipt for the roof installed and any warranty information. The cost was upwards to $30,000 from what I was told.Initial Complaint
07/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
First check written 01-13-22 All we have to show for the $115,000 we've paid, is a shell of a building as 07-14-22Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Signed contract 3 Mar 22. Contract stipulated in effect after phase completion of Exhibit A, B, scope of work/values $ upon completion of design phase. Contractor was delayed 2 weeks in design phase/provided inaccurate design despite customer providing draft design. Customer contacted contractors current customer for review, received negative review, contractor 6 months behind schedule. contractor made erroneous promise of completion date despite being 6 mon behind in current build. Additionally, contractor assessed the soil report incorrectly and stated it was good to go for our build. 2nd and 3rd opinion resulted otherwise. Cancelled contract due to lack of faith/trust with this company after failed soil assessment and many past due deadlines/promises. Contractor stated will return our deposit of $7500 in March/April with no results. Contractor sent us bill for work performed outside of contract date and indicating a refund. Sent contractor email accepting charges for design and requested refund minus work outside of contract date. As of 28 June, no refund received. Requesting refund of $7050.Initial Complaint
05/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This is a roofing project that started back on Feb.15, with an estimate from Travis ******* (who no longer works there) for $12,325 was received. Was told the work would start in 2-3 weeks. The commencement contract was signed and Notorized on March 21 with a payment of $6650 which was cashed on March 30. Since then we have been called twice about not finding colors we picked, but have a lead on one. Nobody answers the office phone or their cell phones for info on the progress. Manager did answer once when I called from a different number, which he said he'd check and call me right back . He didn't. BBB have we been duped?Business response
06/06/2022
Business Response /* (1000, 6, 2022/05/26) */ We have since contacted the client, Mr. ***** and came to an agreement to move forward with the project. Consumer Response /* (2000, 8, 2022/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Patricia found the shingles we requested at a lower price. We now have a approximate delivery date and a start date mid June.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.