ComplaintsforElectric Beach Cart Rentals
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Complaint Details
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Initial Complaint
07/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My family and I rented a golf cart from Electric Beach Cart Rentals on 5/4/23 for $721.99. We made a reservation for the dates of 7/19 - 7/23/23. The delivery address I entered was for a rental house in Sant Rosa Beach. When I received the confirmation email, I noticed that this company does not make deliveries to 30A in Florida, yet the system allowed me to enter our address in Santa Rosa Beach and I was also able to request delivery of the cart to that address online. I contacted the company and was informed that they would not be able to deliver the golf cart to us in our area even though this was confirmed online. I informed them that we are not familiar with the area and even offered to pay an extra delivery fee, however, I was informed that they would not do that and also would not refund our money. We are not familiar with the 30A area in Florida and was not aware that 30A is also Santa Rosa Beach. We booked this cart well in advance giving them ample time to rent to other customers. All we want at this time is our money back. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.